Personal Claims Consultant at Nedbank

To effectively investigate; analyse and resolve all instances of fraud received within designated policies; procedures and methodologies in order to minimise risk and reduce losses to the bank.

Job Responsibilities

• Communicate with stakeholders to identify their requirements and plan accordingly.
• Ensure a professional image by ensuring vehicle is clean and maintained and being well groomed.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Ensure all activities are completed by drafting a daily schedule.
• Follow procedures by completing daily vehicle log for all trips.
• Ensure smooth running of vehicles by following manufacturers maintenance requirements.
• Provide a professional service by maintaining confidentiality.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• To enable management; staff; customers and visitors to conduct their business by transporting people and/or documents/goods.
• Meet expectations by providing timeous and effective service.
• Minimise transport and maintenance cost by planning routes.
• Manage cost by minimising use of cell phone

Essential Qualifications - NQF LevelPreferred Qualification

• Criminal Justice and Forensic Investigation , Matric / Grade 12 / National Senior Certificate

Technical / Professional KnowledgeMinimum Experience Level

• 2-3 years working experience as a Personal Lines Claims Consultant within the Banking/Fincial Services Industry.

Behavioural Competencies

• Matric / Grade 12 / National Senior Certificate
• Administrative procedures and systems
• Data analysis
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Product Knowledge
• Cluster Specific Operational Knowledge
• Governance, risk and controls

INVESTIGATION SKILLS

• Adaptability
• Applied Learning
• Communication
• Decision Making
• Work Standards
• Managing Work