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  • Posted: Jan 10, 2022
    Deadline: Not specified
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    Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Personal Claims Consultant

    Job Purpose

    To provide claims administration support in respect of long/short term insurance matters to stakeholders in line with Nedbank strategy.

    Job Responsibilities

    • Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.

    • Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.

    • Build networks with stakeholders by participating in forums.

    • Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.

    • Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.

    • Initiate and process claims to finalisation by ensuring compliance to insurance policy.

    • Comply with Service Level Agreements by adhering to self imposed standards and timeframes.

    • Minimise risk by complying with all Nedbank policies and procedures.

    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

    • Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

    • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

    Minimum Experience Level

    • 2 - 3 years working experience as a Personal Lines Claims Consultant within the Banking/Financial Services Industry.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    Certificate: Short Term Insurance

    Diploma/Degree in Finance / Business Administration or Related.

    Type of Exposure

    • Working with a group to identify alternative solutions to a problem

    • Completing various administrative duties (e.g.; answering phones; making copies; filing)

    • Managing conflict situations

    • Comparing two or more sets of information

    • Tracking cost against a budget

    • Capturing data

    • Checking accuracy of reports and records

    • Drafting reports

    • Building and maintaining effective relationships with internal and external stakeholders

    Technical / Professional Knowledge

    • Administrative procedures and systems

    • Banking procedures

    • Business principles

    • Business terms and definitions

    • Data analysis

    • Governance, Risk and Controls

    • Relevant regulatory knowledge

    • Relevant software and systems knowledge

    • Business writing skills

    • Cluster Specific Operational Knowledge

    Behavioural Competencies

    • Earning Trust

    • Collaborating

    • Customer Focus

    • Decision Making

    • Initiating Action

    • Work Standards

    • Managing Work

    Method of Application

    Interested and qualified? Go to Nedbank on jobs.nedbank.co.za to apply

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