Jobs at Nedbank

Job Purpose

To provide claims administration support in respect of long/short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.

• Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.

• Build networks with stakeholders by participating in forums.

• Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.

• Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.

• Initiate and process claims to finalisation by ensuring compliance to insurance policy.

• Comply with Service Level Agreements by adhering to self imposed standards and timeframes.

• Minimise risk by complying with all Nedbank policies and procedures.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• 2 - 3 years working experience as a Personal Lines Claims Consultant within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Short Term Insurance

Diploma/Degree in Finance / Business Administration or Related.

Type of Exposure

• Working with a group to identify alternative solutions to a problem

• Completing various administrative duties (e.g.; answering phones; making copies; filing)

• Managing conflict situations

• Comparing two or more sets of information

• Tracking cost against a budget

• Capturing data

• Checking accuracy of reports and records

• Drafting reports

• Building and maintaining effective relationships with internal and external stakeholders

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Business principles

• Business terms and definitions

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Earning Trust

• Collaborating

• Customer Focus

• Decision Making

• Initiating Action

• Work Standards

• Managing Work

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Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.

• Prevent fraud, risks and losses.

• Mitigate risks and meet legislative requirements.

• Provide client service and meet identified client needs.

• Issue VISA application letters based on client requests.

• Comply with risk standards and take corrective action.

• Minimise losses and ensure corrective action is taken as per procedure and policy.

• Balance and secure branch stock holding.

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

• Stay abreast of developments in field of expertise, ensuring personal and professional growth.

• Seek opportunities to improve business processes and systems.

• Act as brand ambassador.

• Add value to Nedbank by supporting the implementation of new processes, policies and systems.

• Deliver on identified client needs and requirements.

• Build and maintain client relationships.

• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.

• Create synergetic internal relationships.

• Identify quality sales leads and enable cross-selling (without advising).

• Meet client information needs and facilitate the processing of sales.

• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.

• Reach individual and branch usage (touch points) targets.

• Remain current and stay abreast of Nedbank risk and compliance requirements.

• Understand and embrace the Nedbank vision and values, leading by example.

• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Business Relevant Certificate or Diploma or Institute of Banking.

Type of Exposure

• Answering client questions

• Interacting with external customers

• Changing behaviour to meet the demands of changes at work

• Managing client expectations

• Interacting with diverse people

• Performing teller transactions

• Adjusting to a new work process

• Performing Foreign Exchange teller transactions

• Reconciliation cash and stock balances on hand

• Working with clients to solve client problems

Minimum Experience Level

Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.

Technical / Professional Knowledge

• Customer service principles

• Relevant product knowledge

• Branch processes and procedures

• Branch service offerings

• Corporate Governance & Compliance

• Cluster specific operations

Behavioural Competencies

• Building Customer Loyalty

• Applied Learning

• Collaborating

• Communication

• Managing Work

• Stress Tolerance

• Quality Orientation