Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- As Commercial Sales Advisor in this dynamic team, you will be required to provide Commercial Insurance advice. The successful candidates will be required to complete Commercial product training and be found competent.
Requirements
- Matric or equivalent
- RE (regulatory exams) compulsory
- At least 2 years sales experience, knowledge, and insight preferably within a Commercial Sales (specific to short-term insurance) advice giving role.
- Must have an excellent sales track record.
- Attitude/passion towards service excellence
- Clear disciplinary record
Duties & Responsibilities
- The Commercial Sales Advisor Team of Momentum STI will primarily be responsible for converting leads/quotes to sales in terms of the minimum quantity and quality targets that are in place including, but not limited to:
- Monthly premium written.
- Net conversion ratio of quotes to sales
- Quality target
- Cancellation ratio
Competencies
- Must be driven, self-motivated and be able to work under pressure.
- Ability to execute and deliver results.
- Excellent computer skills
- Uncompromising approach towards service excellence and the ability to work in a fast paced and results orientated environment.
- Attention to detail.
- Ability to work in a team environment.
- Excellent interpersonal and communication skills (verbal and written)
- Enthusiastic and passionate about the role and the company
- Ability to build and maintain relationships.
- Ability to interpret and provide advice on Commercial insurance cover.
Closing Date
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Role Purpose
- To provide sound, practical and commercially relevant legal advisory services to the business, ensuring that legal risks are appropriately identified, managed and mitigated in support of the organisation’s strategic and operational objectives within the life insurance environment.
Requirements
- LLB Degree
- Admitted Attorney of the High Court of South Africa
- At least 3 years legal experience
- Exposure to financial services advantageous
- Higher Diploma in Financial Planning advantageous
Foundational knowledge of:
- South African insurance and financial services legislation
- Contract law
- Privacy law
- Payment systems and regulation
- Retirement legislation
- Basic litigation management principles
Duties & Responsibilities
- Legal Advice
- Practically interpret legislation, regulatory requirements and internal policies.
- Provide legal advice and guidance to business units across the organisation.
- Assess the impact and risk of changes in the regulatory and operating environment and communicate and report such impacts and risks to the business.
- Partner with business to ensure an understanding of the legal implications of business decisions and operational processes.
- Create and maintain a record of advice given in accordance with Metropolitan requirements.
Contract Drafting and Review
- Draft and review such contracts as are required by the business.
- Ensure contracts adequately protect the organisation’s legal and commercial interests.
- Update standard contract templates and playbooks for changes in the legal and regulatory environment.
- Maintain accurate and up to date contract records.
Regulatory Support
- Interpret and implement applicable regulation.
- Assist with, draft and finalise responses to regulatory queries and requests.
- Monitor legislative developments and provide updates to the business.
- Prepare for, attend and actively participate in regulatory update meetings.
Legal Risk Management
- Identify legal risks and recommend practical mitigation measures.
- Escalate material legal risks appropriately.
- Support the maintenance of effective legal governance processes and controls.
Dispute and Litigation Support
- Manage dispute, litigation and external legal service providers.
- Prepare documentation in support of disputes and litigation.
- Manage dispute and litigation timelines and legal spend.
Governance and Reporting
- Maintain accurate legal records and document management practices.
- Prepare reports, legal summaries and updates as required.
- Actively contribute to governance forums as required.
Competencies
- Technical Competencies
- Research skills
- Communication skills
- Analytical skills
- Drafting skills
- Information management skills
- Litigation skills
- IT skills
- AI skills
- Risk Management skills
- Behavioural Competencies
- Professional judgement
- Accountability
- Collaboration
- Client service orientation
- Resilience and adaptability
- Ethical conduct
- Learning ability
- Decision-Making
- The role exercises independent professional judgement and operates with a low degree of autonomy in managing legal matters.
- The incumbent is responsible for handling routine legal, regulatory and commercial matters and escalating matters involving material legal, commercial or regulatory risk.
Closing Date
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Role Purpose
- Accurately process retirement fund member's data and provide fund administration services within agreed service levels.
Requirements
Qualifications and experience:
- Grade 12 or equivalent.
- 2 Years’ relevant experience within a financial services environment.
- Employee benefits experience will be an advantage.
- Experience in the Employee Benefits, client service, retirement fund administration.
Duties & Responsibilities
The incumbent will be co-responsible for the following:
- Accurately complete member and risk contribution reconciliations.
- Responsible for incoming client calls and following up to request outstanding client information.
- Investigate and resolve all non-reconciling items.
- Monitor the monthly risk premium payments to respective insurers in line with agreed timelines.
- Ensure all risk processes are updated to member records and reconciled weekly.
- Check and approve late payment interest calculations.
- Draft professional and relevant correspondence to clients.
- Prepare and submit accurate reports on the status of the Retirement Fund administration.
- Attend retirement related meetings to keep abreast of operations within the business.
- Receive and review claim documentation in order to ensure that they are complete and accurate.
- Follow up with clients on outstanding information.
- Process and pay claims as per service level agreements with clients.
- Prepare and submit monthly reports.
- Investigate client queries within service level agreements and provide clients with timeous feedback.
- Resolve and escalate client queries when necessary.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with all clients and stakeholders in order to ensure client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Please note that this role is based on the Pay for Performance remuneration structure.
Competencies:
- Attention to details.
- Accountability.
- Customer orientation.
- Planning and organising skills.
Closing Date
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Role Purpose
- To provide operational and administrative Human Capital support across the employee lifecycle while enabling the effective coordination, tracking, and execution of Human Capital initiatives, projects, and business priorities.
Requirements
Qualifications, Knowledge & Experience:
- 3–5 years’ experience in Human Capital administration, coordination, or operational support.
- Exposure to financial services industry is preferred.
- Bachelor’s degree or equivalent qualification in Human Resource Management, Industrial Psychology, or a related field is preferred.
- Advantageous exposure includes experience working with recruitment systems, HC dashboards/reporting, workflow tackers, and relevant workplace people system.
Skills:
- Foundational understanding of HC processes and labour legislation.
- Reporting, data management, and quality checking capability.
- Microsoft Excel, PowerPoint, and reporting skills.
- Attention to detail and governance orientation.
- Stakeholder engagement and communication skills.
- Excellent verbal and written communication skills.
Duties & Responsibilities
Process:
- Coordinate and administer operational HC processes across the employee lifecycle, including recruitment, onboarding, performance management, engagement, and offboarding.
- Maintain accurate HC records, reporting inputs, trackers, and system updates across relevant HC platforms.
- Support the preparation and administration of HC documentation, communications, presentations, and governance records.
- Ensure operational tasks and requests are completed accurately, professionally, and within agreed timelines.
- Assist with scheduling, logistics, and coordination of HC practice touchpoints across the value chain.
- Support the administration of employee relations processes through coordination of documentation, scheduling, and case tracking.
- Ensure all documentation and HC records remain audit-ready and aligned to governance requirements.
- Support the execution and rollout of HC projects and initiatives through planning coordination, scheduling, communication management, and progress tracking (where applicable).
- Escalate risks, delays, dependencies, and operational blockers to the relevant stakeholders for intervention.
- Act as a reliable administration, coordination and support partner to line managers, employees, and HC team.
- Support communication and engagement between the HC team and business stakeholders to ensure alignment and visibility of HC activities.
- Provide first-line support and guidance on HC processes, systems, templates, and administrative requirements.
- Build effective working relationships with relevant stakeholders to support smooth operational delivery.
- Ensure stakeholder queries are tracked, managed, and resolved or escalated appropriately.
- Monitor operational metrics, turnaround times, and progress against agreed deliverables and highlight risks or delays proactively.
- Conduct first-line quality checks on data, trackers, and reporting inputs to ensure accuracy and completeness.
- Assist in identifying operational inefficiencies and opportunities to improve administrative and coordination processes.
Competencies
- Managing Tasks
- Following Procedures
- Checking Things
- Providing Insights
- Team Working
- Meeting Timescales
- Adopting Practical Approaches
- Taking Action
- Upholding Standards
Closing Date
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Role Purpose
- To take full accountability for the Pension Backed Home loan Product within Momentum Corporate. To play an integral role in designing the processes necessary to implement and optimise the new Product to all stakeholders. To focus on the development, implementation, and ongoing management of the product.
Requirements
Experience and Qualifications
- Matric
- Minimum 3-5 years experience in a credit origination role.
- Financial Services Industry Experience
- Advanced Microsoft Excel, Word and Power point skills.
- Bachelor's degree in Commerce, Banking or Business (advantageous)
Duties & Responsibilities
- Responsible for providing support for the Pension Backed home loan product.
- Effectively communicate with stakeholders at all levels.
- Play an integral role in to implement and optimise processes.
- Proactively identify red flags and drive solutions.
- Vetting customer applications, for example, utilising an automated credit scoring tool, verifying alldocumentation provided by the customer, calculating the affordability for the loan.
- Focus on the development, implementation, and ongoing management of the product.
- Manage small to large projects related to product enhancement.
- Manage product reporting. Utilise analytical skills to extract, manipulate, interpret and present dataeffectively.
- Understand and drive profitability levers.
- Provide input into sales and marketing initiatives.
- Initiate and manage product research and data analysis; understand the needs of the client base.
- Manage and maintain relationships with stakeholders across MMI, corporate clients, brokers and suppliers.
- Responsible for customer and broker servicing.
- Ensure that the product fulfils all risk and compliance requirements.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Internal collaboration: Effective and consistent service delivery and support to all internal clients.
- Customer engagement/retention: Engagement/ retention of clients within current portfolio.
- External Customer satisfaction: effective and consistent service delivery and support to external clients.
- Client service: Ensure service excellence is achieved in line with company values.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participating in and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Values: Live the Momentum Group values namely Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
- Performance and Development: Manage own performance and development.
- Risk/ Opportunity identification related to expenses and revenue: Identify financial and business risks to the company and escalate accordingly.
- Minimise the company's loss by controlling excessive wastage, contain costs within budget parameters.
Competencies
- Product Management: End-to-end ownership of product development, implementation, and optimisation.
- Stakeholder Engagement: Effective communication and relationship-building with internal and externalstakeholders.
- Process Improvement: Ability to design, implement, and optimise operational processes.
- Analytical Thinking: Strong data analysis, reporting, and problem-solving skills.
- Risk & Compliance Awareness: Ensuring product adherence to legal, risk, and compliance standards.
- Customer Service Excellence: Commitment to high-quality client and broker servicing.
- Project Management: Managing product-related projects from initiation to delivery.
- Financial Acumen: Understanding of profitability levers, cost containment, and financial risk identification.
- Innovation & Initiative: Proactively identifying issues and driving creative, value-adding solutions.
- Team Collaboration: Contributing to a culture of accountability, teamwork, and continuous improvement.
Closing Date
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Role Purpose
- To deliver efficient and accurate pensioner payroll administration and exceptional client servicing by ensuring professional service to clients within Service Level Agreements and legislative / compliance requirements such as timely annuity payments, effective telephonic / electronic query resolutions.
Requirements
Experience And Qualifications
- Matric or equivalent.
- Minimum of 5 years’ Employee benefits experience.
- Experience in annuity / pensioner payroll administration is an advantage.
- Extensive industry knowledge and product knowledge as well as relevant legislation.
Duties & Responsibilities
INTERNAL PROCESS
- Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member-level transactions across systems.
- Ensure audit files remain up to date, assist with audit queries and support year-end processes.
- Process standard pensioner payroll transactions such as monthly annuity updates, basic reconciliations and data corrections needed for accurate payment runs.
- Assist with administrative tasks related to medical aid billing and basic monthly checks to ensure information aligns with pensioner records.
- Action routine death-related updates, such as stopping payments and initiating documentation requests, before escalation to Senior Administrators.
- Perform proof-of-existence checks and follow up on missing documentation to ensure continuity of pension payments.
- Professionally engage with clients and intermediaries to resolve queries within SLA (48 hours) and quality standards.
- Take ownership of complaints and ensure timely, effective resolution.
- Acknowledge emails promptly and provide clear, comprehensive feedback for one-stop service delivery.
- Provide accurate information and required documentation in line with policy guidelines.
- Capture and update client information accurately on relevant systems.
- Complete all administrative and reporting tasks within agreed timeframes.
- Handle calls from members and service providers, confirming benefits and resolving queries on first contact where possible.
- Ensure documentation is accurate and compliant with departmental and legislative requirements.
- Utilise IT systems effectively to maintain accuracy and efficiency.
- Identify and report process or system improvements to enhance client experience.
- Respond to client requests promptly, professionally, and collaboratively within the team.
CLIENT
- Handle pensioner queries professionally through telephone, email and written communication, ensuring timely and accurate responses.
- Distribute client communication timeously: payslips, tax certificates, increase letters and other notifications.
- Maintain service levels aligned to SLAs and ensure all registers, follow-ups and client requests are completed and actioned.
- Build and maintain strong relationships with pensioners, trustees, internal partners and other stakeholders to ensure a positive service experience.
- Take ownership of client service requests, ensuring timely resolution of queries (including call centre and mailbox items).
- Escalate complex queries to Senior Administrators or the Administration Manager, ensuring proper tracking and closure.
- Investigate and resolve queries within agreed SLAs, providing prompt and accurate feedback.
- Deliver accurate information, advice, and after-sales support to clients and stakeholders.
- Provide regular service delivery reports against SLAs and customer targets.
- Build and maintain strong relationships with internal and external stakeholders.
- Manage client expectations by delivering on agreed service standards.
- Recommend and implement improvements to enhance client experience and fair treatment.
- Contribute to a collaborative, feedback-driven culture focused on exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Ensure accurate processing of pensioner payroll, tax submissions, medical aid balances, trustee payments and reconciliations that impact financial accuracy.
- Minimise financial risk through adherence to governance, tax rules, internal controls and verification of financial documentation.
- Escalate financial risks or discrepancies timeously and ensure corrective action is taken.
- Support sound financial management through accurate reporting, audit preparedness and maintaining error-free transactional processing.
- Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Attention to detail.
- Planning and organising.
- Communication skills (verbal and email).
- Accountability.
- Client orientation.
- Teamwork.
Closing Date
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Role Purpose
- An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12-month Learnership Programme starting October 2026! If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you.
- This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry.
Requirements
- Grade 12 or an equivalent NQF4 qualification
- Aged between 18 and 35
- South African citizen by birth
- Unemployed
- Belonging to a previously disadvantaged group
- People living with disabilities are encouraged to apply
Duties & Responsibilities
- Complete all theoretical learning and
- Timeously complete all administrative and reporting duties related to the
- Collate, compile and distribute documents to the required standards within defined time
- Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
- Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
- Maintain the relevant office housekeeping standards.
Competencies
- Attention to detail with good planning and time management skills
- Numerical reasoning ability and analytical skills
- Fluent verbal and written communication and comprehension in English
- Stakeholder engagement and relationship management
- Computer literacy
Closing Date
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Role Purpose
- Healthcare professional with deep expertise in health risk management, leading teams to deliver integrated managed care solutions. Demonstrated success in collaborating with the provider networks, clinical protocols, and health risk management strategies to achieve measurable improvements in quality of care and cost outcomes.
- The manager will lead the HRM team to fostering collaborative relationships, implementing utilisation management controls, and driving adherence to evidence-based practice aligned to the Momentum Health Integrated Value Proposition and design intent.
- He/she must work with cross-functional teams to develop and implement appropriate health risk management solutions and to ensure compliance with regulatory requirements and industry standards related to the delivery of managed health care.
Requirements
- Matric.
- A tertiary clinical qualification is a prerequisite i.e. the incumbent must hold a Bachelor's degree in healthcare administration, public health, or related field. (e.g. MBChB, BPharm, BCur).
- 8 -10 years of experience in healthcare, with at least 5 years in health risk management.
- Knowledge of regulatory requirements (e.g, limitations imposed on schemes and administrators).
- Must have a sound working knowledge of medical scheme legislation and managed care compliance requirements and a proven track record in terms of the key competencies listed above, including strong leadership and problem-solving skills.
Duties & Responsibilities
- Assist in the development of a model to support the HRM clinical outcomes.
- Develop, review, and execute service level agreement, in alignment with established guidelines and strategies.
- Collaborate within the broader solutions and provider networks team to contribute insights and recommendations for continuous improvement of our pricing structure, in relation to the health risk management function.
- Foster collaborative relationships with the Health operational and execution teams to enhance synergy and maximise collective success.
- Maintain detailed records of all clinical solutions, ensuring accuracy and accessibility for future reference.
- Improving efficiency in the team by continual improvement of models and reports.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Collaborate and build relationships with product development and segment teams across Momentum Health Solutions.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and regulatory knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Effectively manage time and ensure optimal productivity.
Competencies
- Business Acumen.
- Client/ Stakeholder Commitment.
- Drive for Results.
- Leads Change and Innovation.
- Collaboration.
- Impact and Influence.
Closing Date
go to method of application »
Role Purpose
- Healthcare professional with deep expertise in Provider management, leading teams to deliver integrated Provider and Provider network solutions. Demonstrated success in collaborating with the Solutions team, clinical protocols, and health risk management strategies to achieve measurable improvements in quality of care and cost outcomes.
- The manager will lead the Provider team to fostering collaborative relationships, implementing utilisation management controls, provider networks and driving adherence to evidence-based practice aligned to the design intent and integrated value proposition of Momentum Health.
- He/she must work with cross-functional teams to develop and implement appropriate Provider strategies and solutions to ensure compliance with regulatory requirements and industry standards related to the delivery of managed health care.
Requirements
- Matric.
- A tertiary clinical qualification is a prerequisite i.e. the incumbent must hold a Bachelor's degree in healthcare administration, public health, or related field.
- 8 -10 years of experience in healthcare, with at least 5 years provider management and network solutions. Knowledge of regulatory requirements (e.g, limitations imposed on schemes and administrators).
- Must have a sound working knowledge of medical scheme legislation and provider management, compliance requirements and a proven track record in terms of the key competencies listed above, including strong leadership and problem-solving skills.
- Duties & Responsibilities
- Assist in the development of a provider support and networks to meet the Solution outcomes aligned to the design intent and Client value proposition of Momentum Health.
- Develop, review, and execute service level agreement, in alignment with established guidelines and strategies.
- Collaborate within the broader solutions team and provider networks and profiles to contribute insights and recommendations for continuous improvement of our pricing structure.
- Foster collaborative relationships with the Health teams to enhance synergy and maximise collective success.
- Maintain detailed records of all clinical solutions, Provider strategies, ensuring accuracy and accessibility for future reference.
- Improving efficiency in the team by continual improvement of models and reports.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Collaborate and build relationships with product development and segment teams across Momentum Health Solutions
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and regulatory knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Effectively manage time and ensure optimal productivity.
Competencies
- Business Acumen.
- Client/ Stakeholder Commitment.
- Drive for Results.
- Leads Change and Innovation.
- Collaboration.
- Impact and Influence.
Closing Date
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Role Purpose
- The purpose of the Payment support administrator role ensure effective processing of payments – receipts and journals in accordance with set procedures for all external clients of Momentum Securities.
Requirements
Qualifications:
- Grade 12/Matric/NQF4
- Knowledge of JSE & eCube
- Forex trading
Experience:
- 2-3 years’ experience in payments
- 2-3 year’s experience in Forex trading and settlements
- Financial Markets Knowledge / stockbroking knowledge
- Minimum 1 years experience working with BDA & eCube
Knowledge:
- Demonstrated knowledge of customer service principles and practices
- Proficiency in Microsoft: Windows, Word, Power Point, Excel
Duties & Responsibilities
- Efficient Payments administration support
- Processes payments of transactions in accordance with set procedures in a timeous manner
- Ensure correct banking details are used when processing payments
- Works closely with the senior payment administrator to Identify improved ways to work to minimize risks
- Overview preparation of department schedules where applicable
- Effective relationship and SLAs with internal and external stakeholders and service providers
- Process ad hoc requests and maintain good client and interdepartmental relations
- Keep track of any reconciling items daily checks on all banks to BDA
- Overview preparation of department schedules where applicable
- Ensure timeous payments of transactions in accordance with set procedures
- Assist back office manager with authorisation of payment processes
Competencies
- Checking things : Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
- Examining information : Analyses and processes information; asks probing questions; strives to find solutions to problems.
- Following procedures : Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.
- Managing tasks : Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.
- Taking action : Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.
- Upholding standards : Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
- Showing composure : Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.
- Team working : Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making
- Understanding people : Shows empathy and compassion; attends and listens to people; is attentive and understands the motivation in others.
- Taking action : Makes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.
Closing Date
go to method of application »
Role Purpose
- An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12-month Learnership Programme starting October 2026! If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you.
- This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry.
Requirements
- Grade 12 or an equivalent NQF4 qualification
- Aged between 18 and 35
- South African citizen by birth
- Unemployed
- Belonging to a previously disadvantaged group
- People living with disabilities are encouraged to apply
Duties & Responsibilities
- Complete all theoretical learning and
- Timeously complete all administrative and reporting duties related to the
- Collate, compile and distribute documents to the required standards within defined time
- Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
- Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
- Maintain the relevant office housekeeping standards.
Competencies
- Attention to detail with good planning and time management skills
- Numerical reasoning ability and analytical skills
- Fluent verbal and written communication and comprehension in English
- Stakeholder engagement and relationship management
- Computer literacy
Closing Date
go to method of application »
Role Purpose
- Lead the design, develop, monitor and improve the Public Sector and International Client Value Proposition (where applicable) in line with client needs and contribute to the value proposition of Momentum Health from a design and monitoring perspective. The role requires strategic direction to all our integrated CVP to the wider team.
Requirements
- Matric.
- Degree\Honours in Actuarial Science.
- Honours Degree in Commerce.
- Associate or Fellow or Actuarial Society of South Africa or Masters in Business Administration preferred.
- At least 10 years’ experience in a fast-paced product development environment in Healthcare.
- Knowledge of regulatory requirements (e.g, limitations imposed on schemes and administrators).
- Knowledge of marketing principles and design thinking.
- Budgeting, monitoring and reporting experience within an end to end business.
Duties & Responsibilities
- Collaborate with key stakeholders to research and analyse the needs of clients and businesses. Based on clients financial needs manage the development of products and solutions across all markets and segments.
- Manage the product development lifecycle including product integration benefits and active rating factors.
- Manage competitor research and analysis to identify opportunities and trends in the market to develop new products or streamline existing product offerings.
- Oversee the design of pricing models and business cases for products and solutions.
- Conduct business viability studies to finalise the product or solution designs.
- Engage with key stakeholders to present technical aspects, features, benefits and business case of products and solutions.
- Drive the approval and signoff of product and solutions through the appropriate approval processes.
- Collaborate with the systems development team to successfully translate the product features into the applicable system that supports and automates the product.
- Establish processes and systems to measure the impact of products and solutions and implement corrective action where necessary.
- Contribute to the marketing processes of the product to ensure the messaging and packing of the product is in line with the business case.
- Oversee the financial modelling and assess the financial impact of solutions to identify areas of opportunity.
- Ensure applicable maintenance and testing of financial model including projection of income and expenses and key assumptions.
- Incorporate insights into financial models and assumptions. Conduct investigations that test the client experience and impact of the product on the client lifetime value.
- Measure and reports on the profitability and impact of products and solutions.
Competencies
- Business Acumen.
- Client/ Stakeholder Commitment.
- Drive for Results.
- Leads Change and Innovation.
- Motivating and Inspiring Team.
- Collaboration.
- Impact and Influence.
Closing Date
go to method of application »
Role Purpose
- An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12-month Learnership Programme starting October 2026! If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you.
- This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry.
Requirements
- Grade 12 or an equivalent NQF4 qualification
- Aged between 18 and 35
- South African citizen by birth
- Unemployed
- Belonging to a previously disadvantaged group
- People living with disabilities are encouraged to apply
Duties & Responsibilities
- Complete all theoretical learning and
- Timeously complete all administrative and reporting duties related to the
- Collate, compile and distribute documents to the required standards within defined time
- Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
- Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
- Maintain the relevant office housekeeping standards.
Competencies
- Attention to detail with good planning and time management skills
- Numerical reasoning ability and analytical skills
- Fluent verbal and written communication and comprehension in English
- Stakeholder engagement and relationship management
- Computer literacy
Closing Date
Method of Application
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