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  • Posted: Oct 23, 2024
    Deadline: Not specified
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  • In 1988 Risk Benefit Solutions (RBS) started out as a small proprietorship. A little over 20 years on - it’s now one of the largest fully fledged financial services advisory firms in southern Africa. Our services cover a broad spectrum of needs including Insurance Broking, Risk Management, Corporate Risk Advisors, Employee Benefit Administrators and Consul...
    Read more about this company

     

    Personal Lines Team Lead

    Description

    • To provide expert advice and management of the personal lines underwriting team and to ensure operations align to the organisation strategy for quality, service and growth. 

    Financial

    • Ensure new business targets are met
    • Ensure retention of existing business  
    • Ensure and contribute to minimisation of general expenses 

    Client

    • Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant  
    • Build and maintain mutually beneficial relationships with internal and external stakeholders 
    • Ensure and contribute to achieving own and company required client satisfaction targets 

    Business processes 

    • To provide expert personal lines advice to internal and external stakeholders 
    • Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc. 
    • Deal with service complaints or escalations and ensure that client needs are satisfied within operational constraints 
    • Ensure that personal lines underwriting practices adhere to compliance and quality requirements 
    • Conduct regular audits of personal lines underwriting to ensure high standards of quality are maintained 
    • Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders  
    • Use monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.) 
    • Deal with cancellation requests and take every appropriate step to attempt to retain the business 
    • Assist with the design of training material and standard operating procedures 
    • Adhere to company mandates 
    • Participate and contribute in ad hoc projects 
    • Report any suspected fraud, misrepresentation and/or dishonesty 
    • Ensure continuous process improvement and alignment of processes with organisational goals and objectives

    Business processes 

    • Live the RBS values 
    • Ensure continuous self-development 
    • Provide training and share information and knowledge with the team 
    • Continuous coaching and mentoring of team 
    • Ensure own and team performance objectives are met 
    • Contribute towards and ensure continuous improvement in own and team performance 
    • Conduct formal performance review according to company processes 
    • Ensure personal development plans are implemented and executed 

    Requirements

    Minimum Requirements

    • Matric of equivalent  
    • FAIS Compliant 
    • Computer Literate 
    • Excellent communication skills 
    • Excellent customer services skills 
    • Excellent team management skills 
    • A minimum 8 years experience in Personal Lines Underwriting 
    • A minimum of 3 years management experience in a similar role 

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to RBS on rbs.mcidirecthire.com to apply

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