Current Jobs at Old Mutual

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Job Description

• This Cape Town based role delivers governance and secretarial services as per legislative requirements and supports the Group and Deputy Company Secretary with the delivery of best practice corporate governance in the Group. This role provides advice and support to Boards/Trusts/Committees on governance matters and ensures compliance with statutory and regulatory requirements. 

Key Result Areas

• Responsible for providing efficient and effective Company Secretarial services to a portfolio of companies/trusts/committees as assigned. 
• Implement departmental agreed advice/guidance in respect of Corporate Governance, the Companies Act and other applicable legislation to directors/trustees/members of management [both collectively and individually] on their statutory and fiduciary duties, responsibilities and powers, ensuring compliance with the Group Governance Framework at all times. 
• Responsible for the provision of legal transactional governance advice to assigned entities and trusts ensuring adherence to Group and legislative governances at all times. 
• Ensuring efficient Board/Committee/Trustee meetings in accordance with related governance artefacts, such as Board Charters and Terms of Reference. 
• Organizes and ensures the smooth running of meetings, producing accurate minutes and resolutions, in accordance with Group Governance and Companies Act requirements. 
• Ensures compliance with the Companies Act and any other applicable legislation in assigned entities and trusts. 
• Implement departmental agreed Company Secretarial processes through Agendas, Board composition, number of meetings held to address compliance matters, aligned to GGF implementation and annual assessment. 
• Provides oversight and general support to ensure the suitable maintenance of databases of information on directors and subsidiary companies, signing powers, etc. 
• Delivers company secretarial services as set out in inter alia, the Companies Act and other relevant legislation. 
• Manages remuneration of directors (if required). 
• Sets up new subsidiary companies and trusts. 

Legal & Regulatory Services  

• Advises the Board with interpretation, advice and application of legal and regulatory requirements across assigned entities. 
• Assists the Board with the interaction/ communication with regulatory bodies, with respect to matters affecting the Board, such as governance requirements. 
• Ensure that all group secretariat compliance matters are managed, addressed and presented and tabled at subsidiary Boards in accordance with the compliance calendar applicable to subsidiaries. 
• Provides legal transactional governance advice to assigned entities and trusts. 
• Administers the Group’s subsidiary companies' statutory records, registers and the lodgment of necessary returns in compliance with statutory requirements. 
• Keeps Company registers up to date. 
• Corporate Governance advice & monitoring 
• Ensures that the Board implements best practice corporate governance requirements in line with the Group Governance Framework (GGF), when making decisions. 
• Implementation of the GGF, to ensure effective Corporate Governance. 
• Accountable for GGF assessment/attestation, application and reporting across assigned entities and trusts. 
• Provides oversight and monitoring of corporate governance and escalates Group wide issues. 
• Assists in driving governance initiatives to underpin the vision of Old Mutual being a responsible business. 

Stakeholder relations 

• Liaise with all stakeholders, including senior management and board members on governance matters.
• Facilitates communication with stakeholders and acts as point of consultation between external defined stakeholders and the organization, pertaining to relevant matters. 
• Building professional relationships with team members and key stakeholders within the business.  
• Requirements: Skills, Qualifications and Experience required
• Legal degree or Chartered Governance Institute Qualification with at least 5 years’ experience in a company secretarial environment, with Financial Services related experience being an advantage.
• Any other relevant degree with at least 5 years’ experience in a company secretarial environment, with Financial Services related experience being an advantage. 
• Excellent written and verbal communication skills.
• Strong knowledge of statutory and regulatory requirements as per legislature.  
• Ability to work well within a team of Company Secretaries and manage up to 2 direct reports.
• Strong time management skills and ability to work under pressure.

Skills

• Adaptive Thinking, Business Requirements Analysis, Current State Assessment, Customer Value Management, Data Compilation, Environmental Waste Management, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Presenting Solutions, Servant Leadership

Competencies

• Balances Stakeholders
• Business Insight
• Collaborates
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

• Bachelors Degree (B): Law (Required)

Closing Date

• 12 November 2025

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Job Description

• The Salesforce Developer will be responsible for designing, developing, and implementing Salesforce solutions to support the Bank’s customer relationship management strategy. The role focuses on enhancing customer engagement, service delivery, and operational efficiency through Salesforce Financial Services Cloud and Service Cloud. 
• The ideal candidate will have hands-on experience in configuration, customization, and integration of Salesforce components within a financial services context.

KEY RESULT AREAS

Solution Development & Customization

• Develop and maintain Salesforce solutions using Visualforce/Lightning Web Components (LWC),  Flows, Apex, OmniStudio.
• Knowledge of Amazon Connect CTI integrations.
• Configure and customize Salesforce Financial Services Cloud and Service Cloud features to support business needs.
• Implement automation solutions for case management, client onboarding, and customer servicing workflows.
• Develop and manage Salesforce integrations with external systems (e.g., core banking, contact center, and marketing platforms).

Platform Management & Administration

• Maintain user roles, permissions, profiles, and access controls in line with governance and security standards.
• Support data management and migration activities including data mapping, cleansing, and deduplication.
• Monitor system performance, troubleshoot issues, and ensure platform stability and scalability.

Collaboration & Stakeholder Engagement

• Work closely with business analysts, architects, and service teams to translate requirements into technical solutions.
• Participate in agile ceremonies and support iterative delivery of Salesforce enhancements.
• Partner with QA teams to define and execute test plans, ensuring quality and compliance with standards.

Governance & Best Practices

• Adhere to development best practices, coding standards, and DevOps deployment processes.
• Maintain accurate documentation for configurations, customizations, and integrations.
• Support continuous improvement initiatives and adoption of Salesforce releases and new capabilities.

ROLE REQUIREMENTS

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• 3–5 years hands-on experience as a Salesforce Developer.
• Strong experience with Salesforce Financial Services Cloud and Service Cloud.
• Experience developing in Visualforce/Lightning Web Components (LWC), Salesforce Flows, OmniStudio and Apex.
• Knowledge of Amazon Connect CTI integrations.
• Proven track record integrating Salesforce with third-party systems via APIs or middleware.
• Familiarity with CRM data models and customer servicing processes within the financial services industry.
• Experience with Salesforce DevOps tools (e.g., Github actions) advantageous.
• Salesforce certifications such as Platform Developer I / II, Service Cloud Consultant, or Financial Services Cloud Specialist preferred.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Customer-focused mindset with understanding of financial services domain.
• Ability to work in a fast-paced, agile environment.

Skills

• Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development

Competencies

• Business Insight
• Collaborates
• Courage
• Cultivates Innovation
• Decision Quality
• Drives Results
• Ensures Accountability
• Manages Complexity

Closing Date

• 15 November 2025

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Job Description

• We are seeking an experienced Platform Engineer to build high performing, scalable enterprise grade platforms that enable business agility and rapid deployment within an ever changing business environment.
• This is achieved by embracing system and design thinking to implement platforms leveraging software automation principles and data driven insights.  
• You will work closely with development, DevOps, and infrastructure teams to ensure our systems are scalable, reliable, and performant under load.

KEY RESULT AREAS

Platform Engineering

• Take full accountability for end-to-end platform performance and resulting customer experience across development, test and production instances.
• Build sustainable platforms that satisfy customer requirements and align with the broader technology objectives
• Implement SLA, OLA & quality metrics, best practices, and patterns across the platform
• Lead the resolution of platform service issues by directing efforts to restore service with minimal disruption to the customer and business
• Resolve platform issues, including interdependent services outside the immediate area of responsibility; lead discussions with peers to take action to ensure the sustainable success of the platform
• Align teams to service Improvement & innovation plan requirements and drive effective implementation
• Leverage systems & processes to measure, monitor and manage the performance of the platform ensuring ongoing optimisation.
• Use production performance monitoring and customer data to make technical design and implementation decisions
• Develop innovative methods for measuring customer experience, and use this data to identify and drive platform improvements
• Translate performance data into insights for technical service & solution improvement and enhancement
• Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
• Identify & leverage the appropriate internal or external technologies to deliver the platform service, applying the Old Mutual Cloud guardrails
• Own the design of the platform deployment system and associated tools, hardware, processes, role assignments, dependencies, and documentation
• Lead the development and deployment lifecycle for ‘platform / platform components as a service’
• Continually develop initiatives to reduce and optimise operational costs & increase strategic & operational efficiency through solution designs

Financial & Cost Optimisation, Risk & Governance

• Take full accountability for delivering an optimal Platform Engineering cost model
• Analyse operational cost data, identify cost-savings & efficiencies and drive adoption
• Hold accountability for all risk and open audit items associated with the platform
• Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
• Update & or develop & maintain all application documentation

People

• Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices
• Actively participate and contribute within the cross functional team.
• Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
• Identify and develop learning plans for the platform engineering role
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
• Participate in  peer reviews, testing, problem solving within and across the broader team

ROLE REQUIREMENTS

• Bachelor’s degree in computer science, electrical or electronic engineering, Information Technology, or relevant field
• 7+ years of software and platform engineering experience building and supporting scalable services
• 3-5 years experience in writing infrastructure as code (Terraform, AWS CDK, Cloudformation)
• Solid experience using observability platforms like Datadog
• Experience with microservices architecture and Restful API
• Solid Kubernetes experiencing displaying end to end deployment and maintenance of clusters including designing and building infrastructure as code required to deploy the cluster and required cloud resources that support the cluster
• Experience with Kubernetes custom resource management and deployment
• Solid experiencing deploying Kubernetes resources using Helm Charts
• Experience in fine tuning Kubernetes HPA configs
• Moderate experience using go/python programming language
• Solid experience using GitOps and general git based operations
• Solid infrastructure as code background displaying experience in designing, implementing and maintaining IAC design patterns that manage large scale cloud environment.
• Solid AWS experience, displaying advanced understanding of cloud architecture and maintaining distributed systems
• Experience maintaining queuing systems like AWS SQS and event streaming platforms like Kafka
• Experience supporting mobile applications 

Skills

• Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development

Competencies

• Business Insight
• Collaborates
• Courage
• Cultivates Innovation
• Decision Quality
• Drives Results
• Ensures Accountability
• Manages Complexity

Closing Date

• 15 November 2025

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Job Description

• The Enterprise Risk Management (ERM) manager will be part of the Risk function, reporting to the Head of ERM and will assist with the development, implementation, and overseeing the bank's Enterprise risk management (ERM) framework, ensuring alignment with banking regulatory requirements, industry Risk best practice and standards, and the bank's strategic objectives.

KEY RESULT AREAS

Enterprise Risk Management

• Ensures alignment between the risk strategy and the strategic plan to facilitate implementation and promotion of a sound risk culture within the Bank.
• Assist in development of an effective ERM framework that supports the achievement of the Banks overall goals & objectives.
• Ensure that the requirements of the ERMF and Policy Framework are implemented by the Risk Owners for all risks set out in the risk taxonomy and policies.
• Ensure that the risk processes of the Bank are implemented by the Risk Owners in the First Line and providing challenge on the effectiveness of the controls implemented by the Risk Owners and the Business Heads through the Risk and Control Self-Assessment (RCSA) process.

Risk Strategy Development

• Assist in formulation and execution of a comprehensive risk strategy that aligns with the bank's overall business strategy
• Establish risk appetite statements, thresholds, and key risk indicators (KRIs) for different business lines
• Assist in defining and documenting the bank’s risk appetite and tolerance levels in collaboration with senior management and the board
• Drive integration of risk management within strategic decision-making processes
• Develop strategies and action plans to mitigate identified risks, including preventive measures and contingency plans
• Engage with key stakeholders, including senior management, and regulatory bodies, to communicate the risk strategy effectively
• Establish mechanisms for ongoing monitoring of risk exposure and the effectiveness of risk mitigation strategies
• Regularly review and update the risk strategy to reflect changes in the internal and external environment, including emerging risks and regulatory updates

Governance and Regulatory Reporting

• Design and implement a comprehensive governance framework that outlines the roles, responsibilities, and processes for risk management within the bank
• Create, review, and update risk management policies and procedures to ensure alignment with regulatory requirements and industry best practices
• Stay informed about changes in regulatory requirements and assess their implications for the bank’s operations and risk management practice
• Coordinate regular compliance audits and assessments to evaluate adherence to internal policies and external regulations
• Support the efficient coordination of Principal risk related governance committees including Model Risk Committee (MRC), Risk Manco and Risk and Capital Management Committee.
• Participate in the Combined Assurance reporting for the principal risks within the Risk Strategy and Governance space
• Prepare and provide regular reports to stakeholders on risk performance, governance metrics, and compliance with risk policies
• Continuously monitor changes in regulatory frameworks and assess their impact on the bank’s reporting practices

Strategic stakeholder management

• Regularly engaging stakeholders through meetings and presentations to discuss risk management strategies and gather feedback
• Ensure clear and effective communication of risk policies, governance frameworks, and strategic initiatives to stakeholders
• Engage with regulatory bodies, ensuring that their requirements and expectations are understood and met, including experience in Banks Act section 52, 54 applications, etc.
• Promote cross-departmental collaboration to ensure alignment on risk management objectives and initiatives
• Promote a culture of risk awareness and accountability among stakeholders at all levels of the organization
• Solicit feedback from stakeholders to improve risk management practices and governance structures

Enterprise Risk Processes

• Coordinate the risk appetite setting and review processes of the Bank for the risk function as part of the annual strategic planning process conducted.
• Assist with the preparation of the Board approval for the risk appetite of the Bank. Coordinate the preparation of the Bank's Resilience Plan for approval by the Board.
• RDARR
• Drive compliance with Risk Data Aggregation and Risk Reporting across the bank.

Risk Culture

• Be a role model and embed the Bank's risk culture set out in the ERMF in all activities. Assist the Head and CRO in evaluating the risk culture annually as per the requirements of the ERMF.

Emerging risk process

• Assist in the implementation of the emerging risk process, through the identifications and treatment of emerging risks.

OML Group engagement

• Engage with Group Risk Owners to assist with risk alignment, whilst maintaining Bank independence.
• Assists business to implement risk management systems in accordance with the approved ERM framework.
• Provides Advisory & line 2 oversight on key strategic programmes.
• Guides the business in improving organisational resilience and crisis management processes.
• General risk advisory to business on matters relating to reputational risk management.
• Risk appetite and ICAAP exercises to be subjected to scenario planning and stress testing that is aligned with the Bank’s business strategy.

Ongoing development

• Stay abreast with local and international developments in the field of Enterprise Risk Management.
• Risk awareness and training
• Assist to drive overall risk awareness and training initiatives pertaining to the ERMF.

ROLE REQUIREMENTS

Education and Experience:

• Chartered Accountant, Honours in Finance/Accounting/Risk management, FRM or related field.
• Minimum 8-10 years of strong risk management experience in a banking environment
• Good understanding of the South African banking regulatory environment and requirements (PA, FCSA, FinSurv, FIC, Information Regulator, NCR, and others).
• Experience with Capital, Liquidity, Credit, Treasury, Market, Operational Risk and IT Risk oversight and associated regulatory reporting requirements.
• Proven leadership and team management experience.

Skills and Competencies:

• Strong strategic and analytical thinking.
• Excellent communication and stakeholder management abilities.
• Strong knowledge of risk management tools and data analytics.
• High adaptability to technology and AI changes and ability to manage emerging risks such as pandemics, supply disruptions etc.
• Ability to foster strong cross-functional collaboration to ensure integrated risk management.

Skills

• Adaptive Thinking, Business Requirements Analysis, Change Management, Current State Assessment, Data Compilation, Executing Plans, Oral Communications, Policies & Procedures, Policy Development, Presenting Solutions, Professional Presentation, Strategic Planning

Competencies

• Builds Effective Teams
• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Financial Acumen

Closing Date

• 15 November 2025 

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Job Description

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis

• Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification

• Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting

• Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development

• Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration

• Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

• Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 13 November 2025 ,

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Job Description

• Manages and coordinates the organisation’s sales function to meet the organisation’s business requirements. Manages a large-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.

Customer Relationship Management / Account Management

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

• Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists.
• Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Operations Management

• Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).

Promoting Customer Focus

• Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.

Key Account Management

• Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.

Customer Relationship Development / Prospecting

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Budgeting

• Develop and/or deliver budget plans with guidance from senior colleagues.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities.
• Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Skills

• Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

• Builds Effective Teams
• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

Education

• NQF Level 9 – Masters

Closing Date

• 16 November 2025

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Job Description

• Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations.
• Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Operations Management

• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Promoting Customer Focus

• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Key Account Management

• Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

Customer Relationship Development / Prospecting

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships.
• Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Budgeting

• Track budgets and report variances to more senior colleagues.

Organizational Capability Building

• Provide coaching to team members to develop their skills.

Skills

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Closing Date

• 16 November 2025 

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Job Description

• At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose—building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.
• The Digital Operations Specialist with a Product focus (Onboarding) is responsible for analysing customer behaviour, interactions, and operational performance across all onboarding and activation touchpoints. The role combines data analytics, user-journey diagnostics, operational insight, and cross-functional collaboration to identify friction, uncover opportunities, and drive measurable improvements in conversion rates—from sign-up to funded account.
• The specialist will work closely with Product, Design/UX, Engineering, Risk/Compliance, and Customer Support teams to translate insights into operational enhancements, experiment ideas (A/B tests), and improved end-to-end customer experience.

KEY RESULT AREAS

Customer Journey Insights & Analytics

• Analyse structured data (event logs, funnel analytics, system metrics) to identify drop-off points and behaviour patterns.
• Analyse unstructured data (customer queries, call transcripts, chats, emails, app store reviews) to detect friction themes.
• Build dashboards and reports tracking onboarding funnel performance.

Metrics:

• Funnel conversion improvement (e.g., KYC completion %, funding %, first transaction %).
• Reduction in friction hotspots (e.g., less customer support volume related to onboarding).
• Insight-to-action cycle time (speed from identifying an issue → proposing improvement).

Operational Process Optimisation

• Diagnose operational bottlenecks (e.g., KYC delays, verification failures, slow response times).
• Collaborate with engineering and operations to implement workflow changes.
• Ensure onboarding processes comply with regulatory and risk requirements while maintaining customer experience.

Metrics:

• Reduction in onboarding processing times.
• Lower KYC retries or rejections caused by operational issues.
• Stability and uptime improvements for onboarding systems (working with tech).

Experimentation & Continuous Improvement

• Recommend UX, process, and communication enhancements based on insights.
• Partner with Product to run A/B tests on onboarding screens, messaging, and flows.
• Track the impact of implemented changes with clear, data-driven results.

Metrics:

• Measurable uplift from experiments.
• Adoption of recommended improvements by Product and Operations teams.
• ROI of implemented enhancements.

Voice of the Customer (VoC) & Root-Cause Analytics

• Synthesize customer feedback data into actionable insights.
• Build and maintain a VoC repository, tagging and categorizing recurring issues.
• Conduct deep-dives on failure cases (e.g., KYC fails, payment declines, abandoned onboarding).

Metrics:

• Reduction in VoC-related complaints around onboarding.
• Fewer repeat issues or incidents from the same root cause.
• Improved customer satisfaction/CSAT for onboarding experiences.

Reporting & Stakeholder Communication

• Produce weekly and monthly onboarding performance reports.
• Present insights and recommendations to senior management.
• Document processes, findings, and improvement roadmaps.

Metrics:

• Stakeholder satisfaction with clarity and usefulness of insights.
• Timeliness and quality of reporting.
• Implementation rate of actionable recommendations.

ROLE REQUIREMENTS

Technical & Analytical Skills

• Proficiency with data analytics tools (e.g., SQL, Python, Power BI).
• Ability to analyse large data sets and create funnel analytics.
• Experience with customer journey mapping and behavioural analytics tools (e.g. Braze)
• Comfort with natural language insights extraction (e.g., sentiment analysis, keyword clustering).
• Basic understanding of A/B testing methodologies and experimentation frameworks.
• Sound understanding of the Software development lifecycle.

Domain & Business Skills

• Experience in digital financial services, fintech, payments, or consumer digital products.
• Understanding of KYC, onboarding compliance, and risk-related processes.
• Familiarity with mobile app user experience best practices.
• Knowledge of operational processes and scaling digital workflows.

Soft Skills

• Strong problem-solving and root-cause analysis ability.
• Excellent communication—able to convert data into narratives and actionable insights.
• Cross-functional collaboration: comfortable working with Product, Engineering, UX, and Risk teams.
• Detail-oriented with a continuous improvement mindset.
• High ownership and ability to work autonomously.

Advantageous Skills

• Experience with machine learning classification or clustering for unstructured data.
• Prior experience in digital onboarding optimisation.
• Familiarity with customer service platforms and ability to mine their data.
• UI/UX understanding (even at a conceptual level).

Qualifications

• NQF Level 7 - Degree, Advanced Diploma or Postgraduate Certificate or equivalent would be advantageous.

Skills

• Action Planning, Analytics Software, Budget Management, Business Intelligence (BI) Analysis, Customer-Focused, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Data Modeling, Evaluating Information, Numerical Aptitude, Report Review, Sales Data Management, Statistical Analysis Techniques

Competencies

• Business Insight
• Communicates Effectively
• Cultivates Innovation
• Decision Quality
• Manages Complexity
• Optimizes Work Processes
• Situational Adaptability
• Strategic Mindset

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

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Job Description

• We’re looking for a Senior Android Software Engineer to join our growing mobile engineering team at Old Mutual. This is a key technical leadership role for a seasoned Android engineer with a proven record of delivering complex mobile applications.
• You’ll play an integral part in shaping architectural decisions, driving technical excellence, and mentoring developers to build world-class Android experiences that delight our customers.
• If you’re passionate about clean architecture, modern Android frameworks, and leading teams toward delivering scalable, reliable solutions — we’d love to meet you.

Android Development:

• Lead the full lifecycle of Android application development — from design and implementation to deployment and maintenance — ensuring the highest standards of performance, usability, and reliability.

Jetpack Compose:

• Build responsive, modern, and intuitive UIs using Jetpack Compose, collaborating closely with the design team to deliver seamless user experiences.

Architecture & System Design:

• Define and guide architectural decisions, applying MVVM and Clean Architecture principles to ensure modular, testable, and maintainable codebases.

Frameworks & Libraries:

• Utilize and promote best practices with Coroutines, Hilt, and other Android Jetpack components to improve code quality and development efficiency.

Version Control:

• Manage and maintain the codebase using Git, promoting best practices for branching, pull requests, and collaborative development.

API Integration:

• Integrate RESTful APIs and third-party services securely and efficiently, ensuring data integrity and smooth functionality.

DevOps & Deployment:

• Implement CI/CD pipelines, manage builds with Gradle, and handle releases to the Google Play Store and internal app platforms such as Hawaii App Galaxy.

Mentorship & Team Leadership:

• Mentor junior and intermediate engineers, fostering a culture of learning, collaboration, and technical excellence within the team.

Gradle Expertise:

• Create and manage custom Gradle tasks using Kotlin DSL to optimize build processes and improve developer productivity.

​Qualifications and Experience

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent work experience).
• 8+ years of professional experience as an Android Software Engineer.
• Strong proficiency in Kotlin and Java, with in-depth knowledge of Coroutines and Flows.
• Demonstrated experience delivering production-grade Android applications.
• Practical experience with Jetpack Compose and modern Android architecture components.
• Deep understanding of Material Design principles and Android UI guidelines.
• Solid knowledge of software engineering methodologies and the full SDLC.
• Experience with modularized architecture and Azure cloud services.
• Skilled in writing testable, maintainable, and scalable code.
• Excellent problem-solving, debugging, and performance optimization skills.
• Proven leadership and mentorship experience within development teams.
• Self-driven, accountable, and able to work independently or in cross-functional teams.
• Strong communication and collaboration skills.
• Passion for staying current with the latest Android, Kotlin, and mobile development trends.

Skills

• Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development

Competencies

• Business Insight
• Collaborates
• Courage
• Cultivates Innovation
• Decision Quality
• Drives Results
• Ensures Accountability
• Manages Complexity

Education

• NQF Level 9 – Masters

Closing Date

• 21 November 2025

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Job Description

• At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.
• To lead the architectural vision and strategy for the Risk and Finance domains, ensuring alignment with business goals, regulatory requirements, and technology standards. The role bridges business and IT, enabling scalable, secure, and compliant solutions across financial risk, accounting, and regulatory reporting.

KEY RESULT AREAS

• Define and maintain baseline domain architecture.
• Define and maintain the future-state architecture and roadmap for Risk and Finance domains.
• Derisk the domain and the organization from any architectural risk identified (i.e. Make the domain compliant).
• Maintain zero audit funding rate for the domain.
• Translate finance and risk policies into architectural guidelines and technical solutions.
• Ensure architectural alignment with enterprise standards and regulatory frameworks.
• Act as a subject matter expert in areas such as Regulatory Reporting, Financial Risk Management (e.g., credit, market, operational risk), Accounting and General Ledger systems, Compliance and audit requirements.
• Design scalable, secure, and integrated solutions using platforms like Oracle Financial Services, etc.
• Lead API and microservices integration across finance and risk systems. Collaborate with DevOps teams to guide implementation and ensure architectural integrity.
• Partner with business leaders, IT teams, and external vendors to align architecture with strategic goals.
• Provide consulting and thought leadership on domain-specific challenges and trends.
• Contribute to global standards and frameworks.
• Ensure compliance with security controls, risk policies, and data governance.
• Mentor system architects and developers. · Collaborate across domains (e.g., Payments, Trade Finance) to ensure cohesive architecture.
• Trusted advisor from IT to our CFO and the entire Finance department.
• Bring alignment and cohesion between data, solution, business, and security architectures within the domain.
• Domain architecture governance (maintaining architecture artifacts, run with architecture reviews and submissions, maintain domain decision registry).

ROLE REQUIRMENTS

• Minimum 8–12 years in banking or financial services, with at least 3 years in architecture roles.
• Deep understanding of finance and risk processes, systems, and regulations. Experience with SaaS, cloud (private/public), and data platforms.
• Strong engineering background with ability to produce structured documentation and visualizations.
• Familiarity with accounting principles and data-driven finance architectures. Knowledge of security and compliance frameworks.
• Strong end to end cloud knowledge and experience (especially AWS and Azure). Qualifications:
• Bachelor’s or Master’s degree in Computer Science, Finance, or related field.
• Certifications in enterprise architecture (e.g., TOGAF), cloud platforms (e.g., Azure, AWS), or financial systems.
• Experience with Oracle, Python, and service-oriented architectures.

Skills

• Action Planning, Adaptive Thinking, Business Requirements Analysis, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Gaps Analysis, IT Architecture, IT Implementation, Market Analysis, Policies & Procedures, Product Development, Readiness Assessments, User Experience (UX) Design

Competencies

• Business Insight
• Collaborates
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes

Education

• Bachelors Degree (B)

Closing Date

• 17 November 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 08 December 2025

go to method of application »

Job Description

• At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity. 
• Defines and maintains architectural standards for the domain-specific development, deployment and management of application, information, communication and technology infrastructure to ensure affordable, cost effective and high-quality deployment and utilisation of same. The incumbent in this role is individually accountable for service delivery through own efforts for periods of up to 1 year.

KEY RESULT AREAS

Enterprise Architecture 

• Develop a strategic architecture plan, ensuring that data features are prioritized appropriately, estimates are reliable, benefits can be realized, and design activities are proactively monitored and tracked to meet planned time frames and the overall architecture plan. 

Enterprise Infrastructure Modernization 

• Lead definition of architectural standards for all technology services and components (applications, data, integration, technology, security, business). Present business and IT leaders with signature-ready recommendations for adjusting policies and projects to achieve target business outcomes that capitalize on relevant digital disruptions. 

Analysis of "As Is" and "To Be" 

• Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required. 

Design and Conceptualization 

• Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and that strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system. 

Horizon Scanning 

• Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization. 

Business Requirements Identification 

• Elicit the most-complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.  

Digital Vision and Strategy 

• Collaborate on development of the digital road map and key strategic enablers, designing the workflow and business processes that allow new applications, products, and services to be rolled out quickly, while ensuring that legacy applications and IT operations are maintained at optimal levels. 

Operational Compliance 

• Ensure that business activities within area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization. 

Personal Capability Building 

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function.
• Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media. 

ROLE REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or a related field (essential) 
• Postgraduate qualification in Enterprise Architecture, Digital Transformation, or Business Technology Strategy  
• Certifications: TOGAF (essential), ITIL Foundation or higher, PMP/Prince2, COBIT (advantageous) 
• Minimum of 8–10 years of experience in enterprise architecture and/or strategic ICT roles
• Proven experience leading digital transformation programmes and enterprise-wide system implementations
• Demonstrated success in aligning technology strategies with organisational goals
• Strong background in IT operations, infrastructure management, and compliance
• Domain experience in Financial Services and Financial technologies will be an added advantage

Skills

• Action Planning, Adaptive Thinking, Business Requirements Analysis, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Gaps Analysis, IT Architecture, IT Implementation, Market Analysis, Policies & Procedures, Product Development, Readiness Assessments, User Experience (UX) Design

Competencies

• Business Insight
• Collaborates
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes

Education

• Bachelors Degree (B)

Closing Date

• 17 November 2025

go to method of application »

Job Description

• At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.
• To define, develop, and maintain the end-to-end architecture for digital channels (web and mobile applications) across the bank. This includes ensuring alignment with enterprise architecture principles, enabling secure, scalable, and resilient customer-facing platforms, and guiding strategic execution of digital transformation initiatives.

KEY RESULT AREAS

Architecture Design & Strategy

• Define and maintain the digital channels architecture (web/app) aligned with business strategy and enterprise architecture.
• Develop target-state architectures and transition roadmaps for digital platforms.
• Ensure robustness, resilience, security, and reliability in all channel designs.

Governance & Compliance

• Ensure architectural conformance to approved reference models and standards.
• Ensure digital channels comply with OM Bank’s enterprise controls for PII handling, data lineage, audit trails, and observability standards.
• Document and manage deviations from architecture and ensure traceability.
• Embed regulatory compliance (e.g., POPIA, GDPR) and security controls into channel designs.

Collaboration & Leadership 

• Work closely with product owners, IT squads, business analysts, and other domain architects.
• Provide architectural guidance and mentorship to delivery teams.
• Engage with global and cross-functional teams to ensure alignment and reuse.

Innovation & Continuous Improvement 

• Stay abreast of emerging technologies (e.g., micro frontends, composable architecture, PWA).
• Drive innovation in customer experience, personalization, and omnichannel enablement.
• Promote agile architecture practices and DevSecOps principles

ROLE REQUIRMENTS

• Minimum 8–10 years in solution or domain architecture, with a focus on digital channels. 
• Proven experience in designing and implementing web and mobile banking platforms. 
• Strong understanding of API-led integration, cloud-native architectures, and CI/CD pipelines. 
• Experience with customer identity and access management (CIAM), UX/UI frameworks, and mobile SDKs. 
• Experience with container orchestration (EKS/GKE), service mesh (Istio/Linkerd), observability (Datadog/Grafana), and security scanning (Snyk/Twistlock)

Qualifications: 

• Bachelor’s or Postgraduate Degree in Computer Science, Information Systems, or related field. 
• TOGAF or equivalent architecture certification. · AWS/GCP/Azure certifications advantageous.

Technical Compentencies

• Web technologies: React, Angular, HTML5, CSS3 
• Mobile: Native (iOS/Android), Flutter, React Native 
• Integration: REST, GraphQL, OpenAPI, OAuth2 
• Platforms: Kubernetes, Docker, AWS/GCP/Azure 
• Security: OWASP, IAM, MFA, encryption standards

Behavioural Competencies  

• Architectural authority and negotiation 
• Strategic alignment and technical storytelling 
• Ability to influence senior stakeholders 
• Pragmatic problem-solving under delivery pressure

Skills

• Action Planning, Adaptive Thinking, Business Requirements Analysis, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Gaps Analysis, IT Architecture, IT Implementation, Market Analysis, Policies & Procedures, Product Development, Readiness Assessments, User Experience (UX) Design

Competencies

• Business Insight
• Collaborates
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes

Education

• Bachelors Degree (B)

Closing Date

• 17 November 2025

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Job Description

• The Group Actuarial team is part of the Old Mutual Group Finance division, reporting directly to the Group Chief Financial Officer. The team operates and provides exposure across all the businesses in Old Mutual including the various different jurisdictions.
• The team has an opportunity available for an Actuarial graduate with solid exam progress, to gain unique experience in the inner workings of a complex financial services group and develop valuable technical expertise on regulatory capital reporting.
• The position will report to the Senior Actuarial Supervisor: Capital and Regulatory Reporting and be responsible for the production of Old Mutual’s regulatory capital and other risk metric reporting as part of a small team of actuarial professionals.

Key Result Areas

• Reporting – support the production of reporting of capital for regulatory submissions (quarterly / half-yearly / annual QRTs) and for external publication (half-yearly OML results booklets and financial statements).
• Preparation of templates and instructions to suppliers of information (e.g. OMLACSA segments)
• Detailed review and checking of segment and other submissions as well as consolidation and preparation of additional required modelling inputs
• Performing the modelling required to produce the policyholder and shareholder solvency capital requirements as well as the iterative risk margin.
• Maintaining and improving the tools used in the various processes.
• Capital forecasting – support the production of projections as part of the annual Business Plan process and regular capital allocation updates
• Scenario and sensitivity testing – support the production of scenario and sensitivity testing of capital levels under a range of scenarios (for the annual ORSA process as well as ad-hoc when required).
• Product and business decision support – perform required analysis or investigation to support the assessment of the impact of new products / product changes and/or proposed balance sheet changes on the overall OMLACSA / OML capital.
• Project support – perform the required analysis or investigations to support the Group Finance project team where their deliveries need capital calculations (e.g. Prudential Authority applications).

Requirements: Skills, Qualifications, Experience required

• Steady progress with actuarial examinations (minimum of 7 exam credits)
• Strong technical modelling and analytical skills
• Strong detail orientation and the ability to see the “big picture”
• Motivated self-starter who shows initiative, is proactive and adaptable, and continuously looking for ways to improve
• Confident communicator with good written and verbal communication skills
• Demonstrates good teamwork and interpersonal skills
• Able to complete tasks within agreed timelines and work well under pressure
• Ability to plan and prioritise
• Willing to learn and grow
• High level of accountability
• The incumbent will have an added advantage if he/she has the set skills listed below
• Programming skills in actuarial/statistical programming languages such as VBA/SQL and R/Python
• Please note that the appointments may be made at a lower role size depending on the successful candidates’ experience.

Competencies

• Collaboration
• Innovation
• Personal Mastery
• Execution

Skills

• Computer Literacy, Data Compilation, Data Controls, Executing Plans, Information Management, Insurance Product Management, Insurance Sales, Legal Practices, Numerical Aptitude, Risk Management

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Cultivates Innovation
• Decision Quality

Education

• Bachelor of Science (BSc): Actuarial Science (Required)

Closing Date

• 14 November 2025

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Job Description

• Collect, analyse, report, and interpret data for use in the development of business strategies and tactics and in subsequent appraisal of results. 
• This role is individually accountable for performing data extraction, manipulation and descriptive/exploratory data analysis Additionally, developing and implementing adhoc and regular reports and dashboards.

Responsibilities

ROLE DESCRIPTION

• Extracts data from various internal and external sources.
• Performs data manipulation and descriptive/ exploratory data analysis
• Performs data quality checks and validates results
• Analyses data to support business requirements 
• Liaises with data delivery teams
• Should be able to work without supervision for repetitive functions but requires supervision for more complex tasks.
• Builds dashboards and reports to help answer business questions
• Interprets and analyses data and presents internally
• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills. 

Data Analysis

• Extracts data from various internal and external sources.
• Performs data manipulation and descriptive/ exploratory data analysis
• Performs data quality checks and validates results
• Analyses data to support business requirements 
• Liaises with data delivery teams

Business Requirements Identification

• Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals, in order to garner the "why" of the requirements and the benefits of such requirements.

Data Exploration & Manipulation

• Conduct research and select relevant information to enable testing, experimental adjustustment and
• analysis of key themes and trends using primary data sources and business intelligence tools, to perform data manipulation and descriptive data analysis.

Advanced Analytics

• Support interpretation of advanced analytics data, using specialized software tools and functionalities to support business requirements.
• Performance Improvement through Business Intelligence
• Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy by performing root cause analyses.

Insights and Reporting

• Contribute to the preparation of various data and analytics reports. Builds dashboards and reports to help answer business questions.
• Interprets and analyses data and presents internally

Data Architecture

• Consult and educate stakeholders on methods for streamlining and standardizing data recording to ensure quality and accuracy.

Data Collection and Analysis

• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Maintain an understanding of relevant industry best practices, business acumen, and broadening of individual skills such as presentation, communication and visualisation, through ongoing education, attending conferences, and reading specialist media.
• Should be able to work without supervision for repetitive functions but requires supervision for more complex tasks.
• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills.

Skills

• Action Planning, Application Development, Business Requirements Analysis, Computer Literacy, Computer Programming, Data Analysis, Data Compilation, Data Controls, Data Interpretations, Data Management, Data Modeling, Executing Plans, Gaps Analysis, IT Network Security, Management Reporting, Market Analysis, Microsoft SQL Server, Policies & Procedures, R Programming, SAS Program, Structured Query Language (SQL), User Requirements Documentation

Competencies

• Action Oriented
• Collaborates
• Cultivates Innovation
• Customer Focus
• Drives Engagement
• Drives Results
• Manages Ambiguity
• Manages Complexity

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 13 November 2025

go to method of application »

Qualifications and Experience 

• A minimum of Matric or equivalent  
• A minimum 12 months’ financial services experience as a Financial Adviser  
• A minimum of Long-term Insurance Class of Business completion.  
• Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous. 

Other requirements

• A valid driver’s licence and own car
• A clear criminal and credit check

Skills

• Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

• Matriculation Certificate (Matric)

Closing Date

• 11 December 2025

go to method of application »

Job Description

• The Retention Team Leader is responsible for managing a team of consultants tasked with retaining customers/collecting missed insurance premiums. This role combines customer retention strategies with collections performance management, ensuring improved customer loyalty, reduced lapse rates, and maximized premium recovery. The Team Leader will drive productivity, coach for quality engagements, and align daily operations to business targets.

Key Responsibilities:

Team Leadership

• Lead, motivate, and manage a team of Retention/Collections Consultants.
• Monitor individual and team performance across both retention saves / premium recollection.
• Conduct daily check-ins, coaching sessions, and monthly performance reviews.
• Drive a culture of performance, accountability, and customer-centric engagement.

Retention & Collections Performance

• Ensure agents are proactively calling customers who have missed payments / requested cancellations.
• Guide the team in handling objections and offering solutions to retain customers / recover premiums.
• Track and report daily, weekly, and monthly performance against targets for saves, recollections, contact rates, and conversion rates.

Operational Execution

• Ensure effective use of dialer systems, campaigns, and lead management tools.
• Oversee adherence to scripts, rebuttals, and processes for reinstating or retaining policies.
• Collaborate with other departments (e.g., Billing, Customer Service) to resolve customer issues impacting retention or payment success.

Compliance & Quality Assurance

• Ensure all interactions are compliant with industry regulations (e.g., NCA, TCF, POPIA).
• Conduct call evaluations and side-by-sides to ensure agents meet quality and compliance standards.
• Address process gaps and recommend improvements based on call insights.

Customer Engagement

• Step in to handle escalated customer cases and support consultants on complex objections.
• Promote empathetic but assertive communication techniques to influence customer decisions.
• Balance customer needs with business risk and revenue protection.

Training & Development

• Identify skill gaps and coordinate training or refresher sessions on retention strategies and collections techniques.
• Facilitate objection-handling workshops and campaign performance reviews.

Key Performance Indicators (KPIs)

• Retention (Save) Ratio (%)
• Premium Recollection Rate (%)
• Contact Rate (%)
• Quality Score (%)
• Customer Satisfaction (CSAT)
• Conversion Rate per Lead (%)
• Agent Adherence and Talk Time

Qualifications and Experience

• Matric (Grade 12) – Required
• Tertiary qualification in Business, Credit Management, or related field – Advantageous
• 2+ years experience in a call center environment (retentions and/or collections)
• 1+ year in a team leader or supervisory role
• Knowledge of short-term insurance products – Preferred

Skills and Competencies

• Strong leadership and performance management
• Excellent verbal and written communication
• Effective objection handling and negotiation
• Analytical and target-driven
• CRM and dialer proficiency
• Regulatory knowledge (TCF, NCA, POPIA)

Skills

• Backlog Management, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Executing Plans, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Directs Work
• Drives Results
• Instills Trust

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Job Description

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis

• Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification

• Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting

• Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development

• Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration

• Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

• Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Job Description

• To provide a quality Specialist claims service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.

Critical objectives and responsibilities

• Strategic thinking
• Customer centricity
• Collaboration
• Leading with Influence
• Innovation
• Personal Mastery
• Executing
• End-to-end claim processing including negotiation and settlement of Specialty Lines of Business  claims
• Process Specialty lines claims in adherence with SLA.
• Arrange assessment in adherence with SLA.
• Review merit of claim.
• Complete Risk assessment and additional support request analysis.
• Clarify and amend information where required
• Appoint the support service required.
• Review Support Function Report.
• Calculate and Analyse technical computations.
• Capture all relevant claims updates and decisions on system.
• Manage Diaries actions aligned to SOP
• Prepare Rejection Letter, where required.
• Prepare Payment with communication details.
• Await additional information on multiple payments, if required.
• Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
• Improve / maintain Specialty Lines  Claims service effectively.
• Reduce/ maintain turnaround time of Specialty Lines Claims.
• Ensure effective implementation and compliance of claims/ operational systems or procedures.
• Ensure diary is maintained.
• Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and new documents are actioned.
• Adhere to Specialty Claims Standard Operations Procedures
• Maintain Turn Around Times

Experience, knowledge & skills required

• Matric
• Appropriate insurance qualification background
• Knowledge and interpretation of Specialty Lines  policies
• 3 years Specialty Lines  claims handling
• 5 years Commercial Non motor experience specifically Corporate Property, Engineering and Marine

Skills

• Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions

Competencies

• Business Insight
• Collaborates
• Decision Quality
• Drives Results
• Financial Acumen
• Instills Trust
• Manages Complexity
• Optimizes Work Processes

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Job Description

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Solutions Analysis

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

• Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Business Development

• Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Requirements: Skills, Qualifications and Experience required

• Grade 12 (Matric).
• Valid Driver’s licence and Own Car
• FAIS Compliance
• Clear criminal and credit check
• Minimum of 3 years working experience (preferably in sales)
• Computer literacy (MS Word, Powerpoint and Outlook)
• Excellent communication skills (written and verbal)
• Presentations skills an added advantage

Skills

• Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Job Description

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Solutions Analysis

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

• Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Business Development

• Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Requirements: Skills, Qualifications and Experience required

• Grade 12 (Matric).
• Valid Driver’s licence and Own Car
• FAIS Compliance
• Clear criminal and credit check
• Minimum of 3 years working experience (preferably in sales)
• Computer literacy (MS Word, Powerpoint and Outlook)
• Excellent communication skills (written and verbal)
• Presentations skills an added advantage

Skills

• Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Job Description

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Solutions Analysis

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

• Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Business Development

• Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Requirements: Skills, Qualifications and Experience required

• Grade 12 (Matric).
• Valid Driver’s licence and Own Car
• FAIS Compliance
• Clear criminal and credit check
• Minimum of 3 years working experience (preferably in sales)
• Computer literacy (MS Word, Powerpoint and Outlook)
• Excellent communication skills (written and verbal)
• Presentations skills an added advantage

Skills

• Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Job Description

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Solutions Analysis

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

• Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Business Development

• Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Requirements: Skills, Qualifications and Experience required

• Grade 12 (Matric).
• Valid Driver’s licence and Own Car
• FAIS Compliance
• Clear criminal and credit check
• Minimum of 3 years working experience (preferably in sales)
• Computer literacy (MS Word, Powerpoint and Outlook)
• Excellent communication skills (written and verbal)
• Presentations skills an added advantage

Skills

• Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 16 November 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

go to method of application »

Qualification and Experience:

• Senior Certificate (Matric / Grade 12/ NQF 4) -
• A valid Driver’s License with your own vehicle or access to a vehicle
• Branch working hours Monday - Saturdays
• Minimum of 3 years working experience in Finance, Banking or insurance sector advantageous
• Required to cover a desk fee charge from month 4
• Clear credit and Criminal records
• Fit and proper

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

Closing Date

• 30 December 2025

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Aspires to be a Financial Adviser

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

• Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• Matriculation Certificate (Matric)

Closing Date

• 10 November 2025