OM Bank - Salesforce Developer at Old Mutual

Job Description

• The Salesforce Developer will be responsible for designing, developing, and implementing Salesforce solutions to support the Bank’s customer relationship management strategy. The role focuses on enhancing customer engagement, service delivery, and operational efficiency through Salesforce Financial Services Cloud and Service Cloud. 
• The ideal candidate will have hands-on experience in configuration, customization, and integration of Salesforce components within a financial services context.

KEY RESULT AREAS

Solution Development & Customization

• Develop and maintain Salesforce solutions using Visualforce/Lightning Web Components (LWC),  Flows, Apex, OmniStudio.
• Knowledge of Amazon Connect CTI integrations.
• Configure and customize Salesforce Financial Services Cloud and Service Cloud features to support business needs.
• Implement automation solutions for case management, client onboarding, and customer servicing workflows.
• Develop and manage Salesforce integrations with external systems (e.g., core banking, contact center, and marketing platforms).

Platform Management & Administration

• Maintain user roles, permissions, profiles, and access controls in line with governance and security standards.
• Support data management and migration activities including data mapping, cleansing, and deduplication.
• Monitor system performance, troubleshoot issues, and ensure platform stability and scalability.

Collaboration & Stakeholder Engagement

• Work closely with business analysts, architects, and service teams to translate requirements into technical solutions.
• Participate in agile ceremonies and support iterative delivery of Salesforce enhancements.
• Partner with QA teams to define and execute test plans, ensuring quality and compliance with standards.

Governance & Best Practices

• Adhere to development best practices, coding standards, and DevOps deployment processes.
• Maintain accurate documentation for configurations, customizations, and integrations.
• Support continuous improvement initiatives and adoption of Salesforce releases and new capabilities.

ROLE REQUIREMENTS

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• 3–5 years hands-on experience as a Salesforce Developer.
• Strong experience with Salesforce Financial Services Cloud and Service Cloud.
• Experience developing in Visualforce/Lightning Web Components (LWC), Salesforce Flows, OmniStudio and Apex.
• Knowledge of Amazon Connect CTI integrations.
• Proven track record integrating Salesforce with third-party systems via APIs or middleware.
• Familiarity with CRM data models and customer servicing processes within the financial services industry.
• Experience with Salesforce DevOps tools (e.g., Github actions) advantageous.
• Salesforce certifications such as Platform Developer I / II, Service Cloud Consultant, or Financial Services Cloud Specialist preferred.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Customer-focused mindset with understanding of financial services domain.
• Ability to work in a fast-paced, agile environment.

Skills

• Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development

Competencies

• Business Insight
• Collaborates
• Courage
• Cultivates Innovation
• Decision Quality
• Drives Results
• Ensures Accountability
• Manages Complexity

Closing Date

• 15 November 2025