Network Controller: Information Technology Management at Limpopo Department of Economic Development, Environment and Tourism

Key Performance Areas

• Manage local area network cabling projects and maintenance and repairs of network points. Rectification of faults (WAN) by liaison with the external stakeholder, i.e. SITA. Provide first level support of transversal systems. Manage and maintain repairs of hardware. Update and upgrade machines with the latest software.
• Assist with the compilation of software and hardware specifications where required to manage and create user profiles on the network. To manage the software update and antivirus server. Maintenance of physical components, file server setup and management.
• Assist in the formulation of technical support operating policies about emergency action, back-up, data protection and management reports. Timeous rectification of faults by liaison with users, colleagues and external IT service providers. Planning and implementation of new installations.
• Operate helpdesk and ensure maximum productivity by speedy, accurate and early response to user problems. Provide feedback to colleagues and users on regular basis with regard to technical problem solving, customer needs, environmental problems and resources
• Liaise with the service providers in respect of new technologies and upgrades. Keep and maintain records and statistics of hardware and support information, network infrastructure, user location hardware, software and media. Registering and keeping record of all problem analysis and rectification transactions

Prerequisites

• Grade 12 plus an NQF 6 qualification in Information Technology or equivalent as recognized by SAQA. Appropriate training in Computer networking. A+ and N+ or MCSE.
• Minimum of one (1) to two (2) years’ working experience in Information Technology field. Valid driver’s license (with exception of persons with disability).

Person Profile

• Microsoft programmes. Networking concepts. Compilation/writing of reports. Information security. Procurement procedures. Configuring and troubleshooting the desktop environment. Third party software. Troubleshooting network printers and shares. Communication. Decision making.
• Team building. Policy formulization. Conflict management and problem solving. Adaptability. Administrative. Management. Planning and organization