Vacancies at Tanya Serra Recruitment

• Salary: R23 000 - R25 000
• An exciting opportunity for an experienced, energetic and hands-on Front Office Manager to join an established boutique hostel in Cape Town, while playing an integral role in the pre-opening and launch of a brand-new hostel in March 2027.
• This role is ideal for a hospitality professional who thrives in a fast-paced, social environment and understands that Front Office is at the heart of the guest experience.

THE OPPORTUNITY

• You will take ownership of the day-to-day Front Office operation, leading the reception and Duty Management team while ensuring exceptional guest service, smooth reservations and strong operational standards.
• You will also work closely with management on the new property, helping to establish systems, SOPs, team structures and service standards from the ground up.

KEY RESPONSIBILITIES

• Lead and manage the Front Office team
• Rostering, training, coaching and performance management
• Oversee check-ins, check-outs, guest queries and complaints
• Manage reservations, room & bed allocations and group bookings
• Monitor OTAs, online bookings and guest communication
• Maintain accurate PMS and Front Office administration
• Work closely with Housekeeping, Maintenance, Security and Operations
• Monitor guest feedback and drive service improvements
• Develop SOPs and operational systems for the new hostel
• Assist with recruitment and training of the new Front Office team
• Assist with PMS, OTA and operational system setup
• Support pre-opening preparation and operational readiness

WE'RE LOOKING FOR
A confident hospitality leader with:

• Previous Front Office supervisory or management experience
• Hotel, hostel, backpacker or accommodation experience
• Strong people-management and training skills
• Reservations and OTA experience
• Experience with a hospitality PMS — Cloudbeds advantageous
• Excellent organisational and administrative skills
• Strong communication and problem-solving abilities
• A hands-on, proactive approach
• The ability to thrive in a fast-paced environment
• Flexibility to work shifts, weekends and public holidays when required

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• An exciting opportunity for a polished, service-driven hospitality professional to join an exceptional luxury property in Cape Town.
• We are looking for a hands-on, organised and naturally hospitable all-rounder who understands the art of personalised service and takes pride in anticipating guest needs.

The Role
Working closely with the House Management and Concierge teams, you will assist with:

• Personalised guest service from pre-arrival to departure
• Arrivals, departures, luggage and special requests
• Guest transfers, chauffeur services, restaurant reservations and experiences
• Curating bespoke guest experiences and thoughtful touches
• Maintaining guest profiles, itineraries and reservations on Opera
• Cross-departmental coordination with F&B, Housekeeping, Spa, Culinary and Front Office
• Property readiness, guest-area checks and daily operational support
• Handovers, briefings, checklists and administrative systems
• Supporting the House Manager and Duty Manager with light operational oversight

We’re Looking For Someone Who Is:

• Sophisticated, composed and naturally hospitable
• Highly organised with exceptional attention to detail
• Confident engaging with international guests
• Proactive, discreet and service-driven
• Knowledgeable about Cape Town’s dining, cultural and leisure offering
• Comfortable working independently while collaborating across departments

Requirements:

• Minimum 3 years’ experience in a similar role within a 5-star or luxury environment
• Formal Hospitality qualification preferred
• Strong administrative and computer skills
• Opera, POS, Word, Excel & Outlook experience

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The Role

• A key coordination position supporting management, members, committees, suppliers and sporting divisions, ensuring smooth administration, strong governance and excellent member service.

Key Responsibilities

• Membership administration & member enquiries
• Committee, governance & meeting administration
• Supplier, contract & renewal administration
• Sporting division administration, procurement & inventory
• Club events & Kids Club coordination
• Compliance, licensing & property records
• Access control, databases, reporting & audits
• External stakeholder liaison
• General administrative support to management

The Ideal Candidate

• Matric or Diploma in Hospitality Management, Administration or equivalent
• Minimum 5 years’ similar experience
• Minimum 5 years’ experience in the golf club industry
• Senior secretarial / executive administration experience
• Understanding of basic financial processes
• Strong Microsoft Office skills; Jonas Club Management Software knowledge advantageous
• Highly organised, able to multitask and work under pressure
• Flexible to work additional hours when required
• Valid driver’s licence and own transport

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• An exciting opportunity awaits an experienced East Africa Specialist to join a leading safari operator, designing exceptional safari experiences across East Africa while delivering outstanding service and achieving sales targets.

Minimum Requirements:

• Minimum 10 years’ experience in African inbound retail sales (B2C).
• Minimum 5 years’ experience selling East & OR Southern African safaris.
• Proven success in sales targets, enquiry conversion and confirmed bookings.
• Strong itinerary design, consultative selling and guest relationship skills.
• Excellent communication, organisational and administrative skills.
• CRM experience; HubSpot advantageous.

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• A prestigious 5-star luxury guesthouse & Villas in Franschhoek is looking for an experienced and dynamic General Manager to lead the operation and inspire a dedicated team.
• This is an exciting opportunity for a hospitality professional who is passionate about luxury service, people leadership and operational excellence.

THE OPPORTUNITY

• Lead and inspire a dedicated hospitality team
• Oversee daily operations across Front Office, Housekeeping & Dining
• Drive exceptional guest experiences and service standards
• Develop strategies to enhance guest satisfaction and loyalty
• Oversee budgeting, financial planning and revenue management
• Maintain a warm, welcoming and luxurious environment
• Stay ahead of hospitality trends and continually raise standards

WHAT WE’RE LOOKING FOR

• Proven experience in hotel or luxury guesthouse management
• Strong leadership and interpersonal skills
• Excellent organisational and problem-solving abilities
• Passion for luxury hospitality and service excellence
• Knowledge of hospitality software and current industry trends
• A hands-on, professional and guest-focused approach

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Salary: R23 000 + accommodation

• We’re looking for a hands-on F&B Lead to oversee the Food & Beverage operation at a unique Karoo hospitality destination.

Key Responsibilities:

• Lead and inspire the F&B team to deliver exceptional guest experiences
• Maintain high service standards and ensure smooth daily operations
• Work closely with the General Manager, providing operational and administrative support
• Collaborate with the Reservations & Events Coordinator to ensure seamless guest journeys and successful events
• Manage F&B administration, stock control, cost management and operational procedures
• Ensure attention to detail, consistency and a welcoming atmosphere throughout the guest experience

The Ideal Candidate:

• Strong hospitality and F&B operational experience
• Excellent organisational, administrative and communication skills
• A natural leader with a hands-on approach
• Guest-focused, professional and passionate about service excellence
• Able to work collaboratively across departments while taking ownership of the F&B operation

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Salary: R28 000

• Are you a detail-oriented finance professional with a passion for accuracy, reconciliations and financial administration? This is an exciting opportunity to join a dynamic Finance team!

Key Responsibilities:

• Process supplier invoices, credit notes and payment schedules.
• Reconcile supplier statements, bank accounts and general ledger accounts.
• Assist with month-end reporting, journals and audit preparation.
• Manage financial administration for new store builds and revamps.
• Liaise with suppliers, project managers and internal departments.

Minimum Requirements:

• Diploma or degree in Accounting or a related field.
• At least 3 years’ relevant financial accounting experience.
• Strong Excel skills and familiarity with accounting software.
• Sound knowledge of South African tax and VAT legislation.
• Excellent numerical ability, attention to detail and organisational skills.
• Experience with high-volume transactions and POS reconciliations.

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• Are you detail-oriented, commercially aware and passionate about effective stock management? This is an opportunity to take ownership of inventory control within a dynamic hospitality environment.

Key Responsibilities:

• Oversee receiving, storage, issuing and movement of stock.
• Maintain accurate inventory records and implement robust stock controls.
• Minimise shortages, wastage, spoilage and unexplained variances.
• Improve inventory-control procedures and ensure operational teams have the stock they need to deliver exceptional guest experiences.

What You’ll Need:

• Relevant degree or diploma.
• 4–5 years’ experience in stock control, inventory management or purchasing.
• Strong food and beverage inventory knowledge.
• Proficiency in ERP/inventory systems and Excel.
• Excellent analytical, organisational and problem-solving skills.
• Hospitality, hotel, golf estate or country club experience will be advantageous.

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• An exciting opportunity awaits a polished, guest-focused Hotel Duty Manager to join a prestigious 4/5-star hospitality environment.
• Reporting to the Deputy General Manager, you will play a key role in maintaining exceptional service standards, overseeing guest-facing operations and ensuring every guest experience is seamless, memorable and personalised.

KEY REQUIREMENTS

• Minimum 2 years’ management experience in a similar role within a 4/5-star hotel
• Recognised hospitality diploma or degree advantageous
• Exceptional guest relations, communication and problem-solving skills
• Confident leadership with the ability to manage teams, resolve conflict and make sound decisions under pressure
• Strong administration, planning and organisational skills
• Excellent knowledge of hotel operations, outlets and guest services
• Proficiency in OPERA and Microsoft Office
• Impeccable grooming, professionalism and service etiquette
• Excellent command of written and spoken English; an additional foreign language is advantageous
• Flexibility to work shifts, weekends and public holidays

THE IDEAL CANDIDATE

• A confident, articulate hospitality professional who leads by example, thrives in a fast-paced luxury environment and is committed to creating outstanding guest experiences.

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• An exciting opportunity awaits an experienced, hands-on hospitality professional to oversee the day-to-day operations of an exclusive 8-room boutique hotel.
• We are seeking a dedicated, organised and guest-focused individual with a passion for hospitality, exceptional attention to detail and the ability to lead a small team while ensuring outstanding guest experiences.

KEY RESPONSIBILITIES

• Overseeing the daily operations of the boutique hotel
• Managing reservations, bookings and online booking platforms
• Handling guest check-ins, check-outs and guest relations
• Coordinating breakfast and conferencing requirements
• Managing housekeeping and conducting room and public area inspections
• General administration and operational coordination
• Supervising and supporting a small team

REQUIREMENTS

• Minimum 5 years’ experience in the hospitality, guesthouse or hotel industry
• Sound working knowledge of NightsBridge and online booking platforms, including Apply Below and Expedia
• Excellent computer literacy and administrative skills
• Strong leadership, organisational and problem-solving abilities
• Professional presentation and excellent written and spoken communication skills
• A high level of integrity, reliability, dedication and attention to detail
• A genuine passion for delivering exceptional guest service