Jnr House Manager | Concierge at Tanya Serra Recruitment

• An exciting opportunity for a polished, service-driven hospitality professional to join an exceptional luxury property in Cape Town.
• We are looking for a hands-on, organised and naturally hospitable all-rounder who understands the art of personalised service and takes pride in anticipating guest needs.

The Role
Working closely with the House Management and Concierge teams, you will assist with:

• Personalised guest service from pre-arrival to departure
• Arrivals, departures, luggage and special requests
• Guest transfers, chauffeur services, restaurant reservations and experiences
• Curating bespoke guest experiences and thoughtful touches
• Maintaining guest profiles, itineraries and reservations on Opera
• Cross-departmental coordination with F&B, Housekeeping, Spa, Culinary and Front Office
• Property readiness, guest-area checks and daily operational support
• Handovers, briefings, checklists and administrative systems
• Supporting the House Manager and Duty Manager with light operational oversight

We’re Looking For Someone Who Is:

• Sophisticated, composed and naturally hospitable
• Highly organised with exceptional attention to detail
• Confident engaging with international guests
• Proactive, discreet and service-driven
• Knowledgeable about Cape Town’s dining, cultural and leisure offering
• Comfortable working independently while collaborating across departments

Requirements:

• Minimum 3 years’ experience in a similar role within a 5-star or luxury environment
• Formal Hospitality qualification preferred
• Strong administrative and computer skills
• Opera, POS, Word, Excel & Outlook experience