Front Office Manager at Tanya Serra Recruitment

• Salary: R23 000 - R25 000
• An exciting opportunity for an experienced, energetic and hands-on Front Office Manager to join an established boutique hostel in Cape Town, while playing an integral role in the pre-opening and launch of a brand-new hostel in March 2027.
• This role is ideal for a hospitality professional who thrives in a fast-paced, social environment and understands that Front Office is at the heart of the guest experience.

THE OPPORTUNITY

• You will take ownership of the day-to-day Front Office operation, leading the reception and Duty Management team while ensuring exceptional guest service, smooth reservations and strong operational standards.
• You will also work closely with management on the new property, helping to establish systems, SOPs, team structures and service standards from the ground up.

KEY RESPONSIBILITIES

• Lead and manage the Front Office team
• Rostering, training, coaching and performance management
• Oversee check-ins, check-outs, guest queries and complaints
• Manage reservations, room & bed allocations and group bookings
• Monitor OTAs, online bookings and guest communication
• Maintain accurate PMS and Front Office administration
• Work closely with Housekeeping, Maintenance, Security and Operations
• Monitor guest feedback and drive service improvements
• Develop SOPs and operational systems for the new hostel
• Assist with recruitment and training of the new Front Office team
• Assist with PMS, OTA and operational system setup
• Support pre-opening preparation and operational readiness

WE'RE LOOKING FOR
A confident hospitality leader with:

• Previous Front Office supervisory or management experience
• Hotel, hostel, backpacker or accommodation experience
• Strong people-management and training skills
• Reservations and OTA experience
• Experience with a hospitality PMS — Cloudbeds advantageous
• Excellent organisational and administrative skills
• Strong communication and problem-solving abilities
• A hands-on, proactive approach
• The ability to thrive in a fast-paced environment
• Flexibility to work shifts, weekends and public holidays when required