Fresh Openings at NTT Ltd.

Your day at NTT DATA

• The NOC Network Support Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
• This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.

Key responsibilities:

• Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
• Supports with ensuring that network configurations are accurate and aligned with best practices.
• Collaborates with the network team to monitor network performance, availability, and security.
• Helps identify and address network-related issues to minimize downtime and disruptions.
• Responds to and assists in resolving network incidents and problems.
• Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
• Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
• Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
• Assists in planning and implementing network upgrades and improvements.
• Collaborates with senior engineers to deploy patches, updates, and new technologies.
• Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
• Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
• Engages in continuous learning to expand technical skills and knowledge in networking.
• Seeks opportunities for training and certifications to enhance proficiency.
• Participates in network-related projects, such as network expansions, migrations, and implementations.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Basic understanding of networking concepts, protocols, and topologies.
• Familiarity with network devices such as routers, switches, firewalls, and access points.
• Proficiency in basic network configuration and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to collaborate with team members and stakeholders.
• Eagerness to learn and adapt to new networking technologies and concepts.
• Ability to work in a collaborative team environment.

Academic qualifications and certifications:

• Information Technology certificate, Diploma or relevant IT certification.
• Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial.
• CCNA (Being non-negotiable)

Required experience:

• 2+ years of experience working in a networking environment preferably within a global IT organization.
• 2+ years, basic experience with network security.
• 2+ years of WAN and LAN experience.
• 2+ years of experience in wireless equipment, protocols, standards, and wireless LAN design.

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Your day at NTT DATA

• The Director, Go-to-Market (GTM) Practice Solutions is a leadership role, typically operating in a large country environment and takes guidance from the senior leadership team, globally and particularly within region.
• The primary objective of this role is to lead, manage and implement a consistent and sustainable practice aligned to and in support of the overall business strategy.
• This employee fulfils business development, practice development and product management functions that accelerate success within the assigned geography / practice and ensures that the practice is grown in line with the global solutions and services strategy and contributes to the development of the practice strategy while fostering a collaborative and innovative team cultures focused on operational excellence.

Key responsibilities:

• Contributes to the creation of the regional practice strategy and develops the strategy for their practice to enable continuous integration and continuous delivery.
• Leads and manages the transformation and growth for selling the particular practice across the assigned geography and portfolio and/or solution.
• Owns and optimizes the solution portfolio investment for the owned business solutions for their clients, aligning with the business strategies and priorities.
• Identifies and creates demand for solutions that drive sales and ensure the financial viability for deployment, preparing and reviewing cost estimates.
• Leads and manages a team of individual contributors and ensures performance goals are constantly reviewed and achieved.
• Ensures the facilitation of regular practitioner or delivery training activities on relevant topics and subject matter.
• Supports and maintains a community of practice where information and best practices can be shared.
• Collaborates with a variety of internal stakeholders to create, implement and manage a technology roadmap that articulates the positioning, capabilities and features for enablement of delivery capability.
• Works with relevant stakeholders to document and manages the formal plan of record including business outcomes, release plan, investment plan, resource plan, assumptions, risks and issues.
• Leads and conducts solution design reviews to ensure capacity to provide the solution and the profitability to the business, whilst ensuring client requirements are met.
• Defines and implements standards and tools for new solution architecture and deliver continuous delivery frameworks that will promote and establish a reliable and competitive practice.
• Recommends continuous integration for tooling to support regions with automated build, test and deployment with a focus on continuous improvement in quality delivery.
• Specifies market requirements for current and future products or solutions by conducting market research supported by client engagement sessions.

To thrive in this role, you need to have:

• Fluency in technology-related topics with a natural interest in information services and technology.
• Significant knowledge of the business and products / solutions.
• Significant analytical mindset to secure and compare information from multiple sources to identify business issues; the ability to make sense of complex issues and ambiguous situations.
• A high degree of personal maturity and confidence.
• Significant persuasion and influence capabilities.
• Able to work with and influence senior business leaders.
• Strategic thinking ability coupled with tactical operational management skills.
• Significant understanding of technologies in the scope of relevant practice(s).
• Significant understanding of project delivery methods.
• Significant understanding of marketing communications in promoting solutions.
• Significant understanding in solution product development.
• A change agent who publicly identifies needed changes or directions that need adjustment.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in information technology, computer science or information systems or business or a related field.
• Relevant technology certification(s).
• SAFe Agile / Project or Program Management certification(s) are desirable.

Required experience:

• Significant demonstrated experience in a pre-sales/sales and/or solutions practice leadership role preferably gained within a global technology services organization.
• Significant track-record of implementing and leading a successful, global product innovation strategy while also delivering on short-term financial goals and longer-term operational improvements.
• Significant demonstrated experience managing and leading a team of technical and non-technical individuals.
• Significant demonstrated budget management experience.
• Significant demonstrated business development experience.
• Significant demonstrated experience implementing strategic and tactical initiatives that support the corporate strategy.

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Your day at NTT DATA

• The Managed Services Cross Technology Engineer (L2) is responsible for providing technical support and operational services to clients by proactively monitoring, troubleshooting, and resolving incidents across multiple technology domains.
• The engineer will work across technologies including Cloud, Virtualisation, Operating Systems, Networking, Monitoring, Security, and Automation, ensuring client environments remain stable, secure, and compliant with agreed service levels.
• The role focuses on supporting enterprise environments whilst developing technical expertise in Azure, Azure DevOps, infrastructure automation, and operational excellence. The engineer will contribute to continuous improvement initiatives, automation opportunities, and service enhancement projects while escalating complex issues to senior engineers where required.
• The primary objective of this role is to maintain service availability, meet SLA commitments, and provide excellent customer experience through efficient incident resolution and operational support

Key Responsibilities
Operational Support

• Monitor and maintain client infrastructure across multiple technology domains.
• Perform daily operational checks and respond to alerts generated from monitoring platforms.
• Investigate and resolve incidents within agreed service levels.
• Escalate complex incidents to L3 engineers where required.
• Ensure all incidents, service requests, and changes are accurately documented within service management systems.
• Participate in root cause investigations and post-incident reviews.
• Provide regular updates to customers and stakeholders regarding incident progress.

Azure & Cloud Operations

• Support Microsoft Azure environments including: Virtual Machines, Azure Update Manager, Azure Monitor, Azure Backup, Azure Networking, Azure Storage, Azure Identity, and Access Management
• Deploy and maintain Azure resources following established standards.
• Assist with cloud platform optimisation and governance initiatives.
• Support patching, compliance, monitoring, and reporting activities.

DevOps & Automation

• Support Azure DevOps repositories, pipelines, and deployment processes.
• Assist in maintaining and optimising CI/CD pipelines.
• Contribute to Infrastructure-as-Code deployments using: ARM Templates Bicep Terraform
• Develop and maintain automation scripts for operational tasks.
• Support automation initiatives for: Provisioning Monitoring Patching Reporting Compliance activities

Virtualisation & Infrastructure

• Provision and maintain virtual machines.
• Troubleshoot performance and availability issues.
• Assist with backup, recovery, disaster recovery testing, and infrastructure maintenance activities.

Documentation & Continuous Improvement

• Create and maintain technical documentation and knowledge articles.
• Identify opportunities to improve operational processes and reduce manual effort.
• Contribute to continuous service improvement initiatives.
• Share knowledge within the team and participate in technical discussions.

Project Support

• Participate in infrastructure projects and customer onboarding activities.
• Support implementation and migration activities.
• Assist senior engineers during project delivery.

Knowledge, Skills & Attributes
Technical Skills

• Good understanding of Microsoft Azure services and administration.
• Knowledge of Azure DevOps practices and tooling.
• Understanding of CI/CD concepts and deployment pipelines.
• Experience with infrastructure automation and scripting.
• Strong PowerShell scripting capability.
• Basic knowledge of Terraform, ARM, or Bicep deployments.
• Experience supporting virtualized environments.
• Working knowledge of Windows Server and Linux administration.
• Understanding of monitoring and alerting solutions.
• Knowledge of backup and disaster recovery concepts.

Soft Skills

• Strong troubleshooting and analytical skills.
• Ability to communicate effectively with customers and technical teams.
• Ability to work under pressure and manage multiple priorities.
• Strong customer-focused approach.
• Excellent documentation skills.
• Willingness to learn and develop new technical skills.
• Ability to work within a team environment.

Academic Qualifications & Certifications
Required

• Diploma, Degree, or equivalent qualification in IT, Computer Science, or related discipline.
• Microsoft Azure Administrator Associate (AZ-104) or equivalent experience.
• ITIL Foundation certification or equivalent operational experience.

Preferred

• Microsoft Azure Solutions Architect Expert (AZ-305)
• Microsoft DevOps Engineer Expert (AZ-400)
• Any cloud, infrastructure, or virtualisation-related certifications

Required Experience
Essential

• 3-5 years experience in a Managed Services, Infrastructure, Cloud, or Operations role.
• Experience supporting Microsoft Azure environments.
• Experience supporting enterprise Virtual Machine platforms.
• Experience working within SLA-driven support environments.
• Experience using ITSM platforms and adhering to ITIL processes.
• Experience with PowerShell scripting and automation.
• Experience with monitoring and incident management.

Preferred

• Experience supporting large enterprise Azure environments.
• Experience with Azure DevOps and CI/CD pipelines.
• Experience with Infrastructure as Code (Terraform, ARM, or Bicep).
• Exposure to automation, compliance reporting, and operational optimisation initiatives.

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Your day at NTT DATA

• The Skilled Critical Facilities Maintenance Technician has a substantial understanding of their role and applies their knowledge and skill to carry out their responsibilities relating to the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.
• This role maintains and follows the processes that maximize customer uptime in the most cost-effective way. This role also ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
• The Skilled Critical Facilities Maintenance Technician acts as an informal team leader, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key Responsibilities:

Develops creative approaches to keeping operational costs to a minimum, improves efficiency, and implements new strategies. Systems of responsibility include -

• Mechanical responsibilities include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
• Electrical responsibilities include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
• Fire Life Safety responsibilities includes wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
• Tests performance of electromechanical assemblies and electronic voltmeters.
• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
• Inspects parts for surface defects.
• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
• Aligns, fits or assembles component parts, using hand or power tools.
• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include - Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control.
• Analyses systems to ensure best practices for both internal and external customers.
• Provides feedback to relevant teams on the effectiveness of existing standards and processes.
• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
• Works with relevant teams to track and complete an aggressive preventive and predictive maintenance program.
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
• Manages systems to avoid unplanned customer-impacting events.
• Works with relevant teams to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
• Performs other duties as assigned.

Knowledge and Attributes:

• Understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following - electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems.
• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal.

Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -

• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• Water heaters
• Water/Air filters
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
• Ability to communicate effectively with customers and internal staff and effectively work in team environment
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to logically analyze and solve problems.
• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Ability to operate electrical tools such as a multi-meter or infrared camera.
• Ability to operate a forklift.
• Possess critical thinking and complex problem-solving skills

Academic Qualifications and Certifications:

• Relevant high school diploma or equivalent required.
• Relevant advanced qualification or equivalent work-related experience required.
• Proven experience managing critical power infrastructure, including UPS systems, generators, and power distribution equipment within data centre environments.
• CPR/First Aid and NFPA70E Certification (can be gained during course of employment).

Required experience:

• Solid demonstrated experience in a similar role gained within a data center facilities environment
• Solid demonstrated experience in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)
• Relevant demonstrated experience as a critical facilities maintenance team leader
• Solid demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• Water heaters
• Water/Air filters
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems,
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems