Guest House & Villa GM at Tanya Serra Recruitment

• A prestigious 5-star luxury guesthouse & Villas in Franschhoek is looking for an experienced and dynamic General Manager to lead the operation and inspire a dedicated team.
• This is an exciting opportunity for a hospitality professional who is passionate about luxury service, people leadership and operational excellence.

THE OPPORTUNITY

• Lead and inspire a dedicated hospitality team
• Oversee daily operations across Front Office, Housekeeping & Dining
• Drive exceptional guest experiences and service standards
• Develop strategies to enhance guest satisfaction and loyalty
• Oversee budgeting, financial planning and revenue management
• Maintain a warm, welcoming and luxurious environment
• Stay ahead of hospitality trends and continually raise standards

WHAT WE’RE LOOKING FOR

• Proven experience in hotel or luxury guesthouse management
• Strong leadership and interpersonal skills
• Excellent organisational and problem-solving abilities
• Passion for luxury hospitality and service excellence
• Knowledge of hospitality software and current industry trends
• A hands-on, professional and guest-focused approach