Vacancies Available at RBS

Role Purpose

Provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy. 

Financial:

• Take appropriate action to minimise cancellations 
• Ensure retention targets are met 

Client:

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional, and relevant  
• Build and maintain mutually beneficial relationships with internal and external stakeholders 
• Ensure and contribute to achieving own and company required client satisfaction targets 

Business Processes:

Adhere to company quality standards, processes and broader regulatory frameworks wrt the following processes (but not limited to): 

• General Enquiries such as but not limited to cover, products, processes etc 
• New Business, Renewals, Endorsements and Re-broke 
• Cancellations
• Ensure productivity targets are met 
• Adhere to company mandates 
• Participate and contribute in ad hoc projects 
• Keep an accurate record of own activities

Learning and Growth:

• Live the RBS values 
• Ensure continuous self-development 
• Ensure objectives of own development plans are achieved 
• Ensure productivity and quality assurance targets are met 

Requirements

Minimum Qualifications and Skills:

• RE5 
• FAIS Compliant (credits and/or full qualification) 
• Excellent communication skills 
• Excellent customer services skills
• Attention to detail

Minimum Experience:

• a minimum of 3 years’ experience as a Commercial Lines Underwriter (medium to large Commercial)
• a minimum of 3 years experience at a Short Term insurance brokerage

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Description

• To provide expert advice and management of the personal lines underwriting team and to ensure operations align to the organisation strategy for quality, service and growth. 

Financial

• Ensure new business targets are met
• Ensure retention of existing business  
• Ensure and contribute to minimisation of general expenses 

Client

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant  
• Build and maintain mutually beneficial relationships with internal and external stakeholders 
• Ensure and contribute to achieving own and company required client satisfaction targets 

Business processes 

• To provide expert personal lines advice to internal and external stakeholders 
• Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc. 
• Deal with service complaints or escalations and ensure that client needs are satisfied within operational constraints 
• Ensure that personal lines underwriting practices adhere to compliance and quality requirements 
• Conduct regular audits of personal lines underwriting to ensure high standards of quality are maintained 
• Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders  
• Use monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.) 
• Deal with cancellation requests and take every appropriate step to attempt to retain the business 
• Assist with the design of training material and standard operating procedures 
• Adhere to company mandates 
• Participate and contribute in ad hoc projects 
• Report any suspected fraud, misrepresentation and/or dishonesty 
• Ensure continuous process improvement and alignment of processes with organisational goals and objectives

Business processes 

• Live the RBS values 
• Ensure continuous self-development 
• Provide training and share information and knowledge with the team 
• Continuous coaching and mentoring of team 
• Ensure own and team performance objectives are met 
• Contribute towards and ensure continuous improvement in own and team performance 
• Conduct formal performance review according to company processes 
• Ensure personal development plans are implemented and executed 

Requirements

Minimum Requirements

• Matric of equivalent  
• FAIS Compliant 
• Computer Literate 
• Excellent communication skills 
• Excellent customer services skills 
• Excellent team management skills 
• A minimum 8 years experience in Personal Lines Underwriting 
• A minimum of 3 years management experience in a similar role