Fresh Jobs at Aramex South Africa

Purpose of the Job

• As an Area Sales Executive in Aramex, your primary objective is to drive revenue growth, secure new clients, and building lasting relationships within your assigned area. This role requires a proactive approach to identify new business opportunities, exceed sales targets, and contribute to the overall success of our company.

Job Description

• Scheduling of new business appointments
• Cold calling
• Achieve individual targets
• Generate new sales leads and acquire new customers
• Selling of the full supply chain products
• Establish customer needs, developing opportunities and expand customer base
• Update weekly call report and Salesforce daily
• Prepare and present proposals and presentations to clients

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor's Degree or similar qualification and/or experience
• 3 Year Corporate Sales Record (If senior position 5 years)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous . Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 drivers license and own reliable transport
• Excellent communication skills

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Purpose of the Job

• The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

• Establish productive professional relationships with key personnel in assigned customer accounts.  These relationships will range from users, to influencers to decision makers.
• Drive growth opportunities within each account
• Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively assess, clarify and validate customer needs on an on-going basis.
• Achieve assigned budgets
• Achieve customer objectives defined by company management
• Maintain high customer satisfaction ratings
• To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes.
• To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times.
• To acknowledge, attend to and resolve Global Cases promptly and within SLA.
• To resolve all queries and customers’ requests promptly and within reasonable time by liaising with relevant departments, branches and Aramex appointed agents to ensure a positive result in the shortest time frame.
• Communicate customer inquiries/messages/feedback to relevant team members and/or departments
• To educate all contacts on self-help tools including but not limited to smartphone applications, our website and the like
• Tracking of customer or branch parcels on request and to provide feedback hourly and/or daily
• Attending to walk-in customers as and when required
• To process Collection requests and to provide verbal and hardcopy POD’s promptly and within reasonable time
• Professional and courteous written and verbal communication with Aramex customers, departments, branches and agents
• To provide reports as required and/or as per agreement with Aramex customers or branches
• To attend to invoice and POD requests from branches promptly General education of Aramex customers, as well as advising customers of Aramex services, requirements, operational procedures and prohibited commodities pro-actively
• Attend to queries and advising the Product Manager of any claims, queries and concerns raised by customers
• Generating quotations and estimates on request
• Updating InfoAxis and Global Cases with all actions taken/requests made to display the most current information available
• Requesting and/or arranging special trips and dedicated loads when required -Courtesy calls and SMS updates to customers pertaining to Late Freight,
• Agent related issues and/or general operational issues
• Provide superior customer service to all internal and external Aramex contacts with a customer centric approach
• Handle and/or escalate queries promptly and within good time to and from branches, agents and Aramex customers (Examples: Delays & misrouted shipments, bad address shipments, ETD’s, etc.)

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12)
• Minimum 3 years proven Call Center experience, ideally in the courier/freight/service industry
• Import /Export experience and customs knowledge advantageous
• Customer Centric Personality
• High emotional intelligence and ability to function in a pressurized environment
• Computer Proficiency – Microsoft suite (including Word, Excel and Email)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills

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Short Description
Key Responsibilities:

• On time collections by your couriers
• Recheck the sorting of the team’s shipments
• Check that all needed materials are available in the courier’s bins and/or baskets, including stickers; doorknobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last ground courier (of his team) leaves the station
• Provide feedback on route and load distributions to help the ground operations supervisor update the route on the system
• Decide on the skeleton staff
• Arrange courier’s vacations in coordination with the ground operations supervisor
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles

Job Description
Other Key Responsibilities:

Collections:

• Auto-generate collection sheets for the relevant courier(s) and confirm collections allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor

Vehicles:

• Check on cleanliness of vehicles, inside and out.
• Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to Sean (Fleet Controller)
• Check for any Pod’s, run sheets or other documentation left in the vehicle
• Ensure that all accidents are reported, ensure accident report completed
• Ensure daily that all two-way radios are in good working order
• Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.

Staff:

• Monitor timekeeping of staff and take the correct disciplinary action where required, with due haste after investigation.
• Monitor the personal appearance of your staff and take action when required
• All documentation relating to leave, sick notes etc. to be completed daily and handed to the Senior Supervisor.
• Assisting the Senior Supervisor in quarterly performance appraisals.
• Seeking ways to assist the staff member in his/her personal problems.
• Counselling of staff members when required.
• Ensure that all staff is well equipped to perform the duties and tasks required.

Security:

• Responsible for the safety of their couriers and vehicles
• Ensure that any vehicle departing base has a communication tool e.g. radio/cell.
• Ensuring that all cargo dispatched is accounted for and are scanned out.
• Ensure that your vehicles all have padlocks where required.
• Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
• Not leaving the base at night until all vehicles and staff are accounted for.
• Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation.

Job Requirements - Experience and Education

• Matric (Grade 12) or similar qualification
• Must have a valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP)
• 3 years’ experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-years’ experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency
   

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Purpose of the Job

• To oversee and coordinate ground courier operations, ensuring the timely and efficient delivery of packages and freight. This position involves managing a team of couriers, optimizing routes, and maintaining high standards of service quality and safety. Zone Controller is responsible for monitoring performance metrics, addressing operational challenges, and implementing strategies to improve efficiency and customer satisfaction. Additionally, they play a key role in training staff, managing budgets, and ensuring compliance with relevant regulations, contributing to the overall effectiveness of logistics operations.

Job Description

• On time collections by your couriers
• Recheck the sorting of the teams shipments
• Check that all needed materials are available in the couriers bins and/or baskets, including stickers; door knobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last ground courier (of his team) leaves the station
• Provide feedback on route and load distributions to help the operations manager update the route on the system
• Decide on the skeleton staff
• Arrange couriers vacations in coordination with the operations manager
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles . Monitor performance metrics, including delivery times and customer satisfaction. . Manage and train a team of couriers, ensuring they adhere to company standards. . Implement operational strategies to improve service quality and efficiency. . Foster a positive team environment and promote a culture of accountability.
• Collections
• Auto-generate collection sheets for the relevant courier(s) and confirm collections allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Operations Manager / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Operations Manager.

Deliveries

• Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
• Notify the Operations Manager of any late deliveries and reason for such delivery
• Check to ensure that all Podsf are received back and correspond with run-sheet.
• Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made.
• Report any damages and endorsements of w/bills to the Operations Manager.
• Debrief of delivery sheets as per procedure.

Vehicles

• Check on cleanliness of vehicles, inside and out.
• Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to (Fleet Controller)
• Check for any Podfs, run sheets or other documentation left in the vehicle
• Ensure that all accidents are reported, ensure accident report completed
• Ensure daily that all two-way radios are in good working order
• Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.

Job Requirements - Experience and Education

• Matric (Grade 12) or similar qualification and/or experience
• Minimum of a valid Code 08 Driverfs license. Valid Code 10 Driverfs license and a valid Public Driverfs Permit (PDP) will be advantageous.
• 3 yearsf experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-yearsf experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency