BETSoftware is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled Team is responsible for providing advanced software solutions, while supporting incredibly high transactional volumes in a fast-paced industry, making BETSoftware a lively and engaging place to be. Our prog...
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Skill Set
- Attention to detail.
- Programming Languages.
- Communication.
- Teamwork.
- Attention to detail.
- Data Structures and algorithms.
- Communication and collaboration.
Responsibilities
Technical Outputs:
Design Fit for Purpose Solutions & Algorithms
- Design solutions using most appropriate approved architectural pattern.
- Design solutions for multi-tier architectures.
- Ensure design meets best practices and are Test, DevOps and Support friendly.
Perform Planning
- Identify and establish objectives for self.
- Work on objectives or goals within timeline.
- Consider all reasonable factors, impediments, and obstacles.
Implementation - Ensure the Solution is Functionally Complete
- Deliver a solution which covers all the agreed specified tasks and user objectives.
- Deliver a correct solution which provides the correct results with the needed degree of precision.
- Ensure checked in code is reviewed to ensure standards are met.
Implementation – Ensure the Solution has a High Usability Factor
- Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency, and satisfaction.
- Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency.
- Ensure the solution protects the user against making errors.
- Ensure the user interface is pleasing and presents a satisfying interaction for the user.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure the solution is maintainable, and actively seek methods to reduce down-time.
- Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
- Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware, or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
- Ensure wherever actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
Implementation – Ensure the Solution is Maintainable
- Ensure relevant documentation is provided to support teams to reduce development support burden.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
- Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- Maintain solutions which have completed development and are in the operations phase.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Behavioral Outputs:
Adaptably Resilient
- Adapts to change and is open to innovative ideas and willing to take on new responsibilities.
- Able to manage pressure and can effectively adjust plans to meet changing needs/demands.
- Changes his/her interpersonal style and approach based on the circumstances.
- Adapts behavior to maintain cooperative relationships with others.
- Accepts changes to task, plans and procedures to align with strategic direction of the organization and appropriately adjusts behavior and activities to changing conditions.
- Maintains a positive attitude in the face of change.
Decision Making Quality
- Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
- Ensures others understand the decision before moving forward.
- Considers short- and long-term implications of the decision.
- Able to logically defend and explain judgements and decisions.
- Takes steps to accurately define the problem before seeking a solution.
- Bases decisions and evaluations on a careful and systematic review of relevant facts and information.
Resourceful and improving
- Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation.
- Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
- Solves problems through questioning the status quo.
Living our Spirit:
- Engages in cross-functional collaboration and problem solving whilst encouraging a culture of inclusivity.
- Actively drives a culture of versatility and adaptability by supporting other Team Members not only within the department, but within BET Software as a whole.
- Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
- Views challenges as opportunities to expand on their knowledge base and takes a creative approach to overcoming the challenges.
Qualifications
- Minimum 1 years’ experience within a development environment is advantageous.
- 1-year database experience is advantageous.
- 1 - 2 years server/ client-side language is advantageous.
- Good written and verbal communication skills.
- Strong attention to detail.
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Skill Set
- Attention to detail.
- Effective communication skills.
- Ability to work independently and collaboratively.
Responsibilities
User Experience Evaluation:
- Assess the website or application’s design, layout, and functionality for user-friendliness.
- Ensure intuitive navigation, responsiveness across devices, and a seamless experience.
- Identify areas of difficulty and recommend improvements to enhance efficiency, accessibility, and user satisfaction.
Functionality Testing:
- Ensure key features work correctly across devices and browsers, checking for compatibility, responsive design, and proper display on various screen sizes.
- Verify that all features are bug-free and provide a seamless user experience.
Performance Monitoring:
- Evaluate key metrics such as load times and server response across devices and networks.
- Identify bottlenecks and provide optimization recommendations to enhance speed and user experience.
Feature Enhancement Identification:
- Analyze user feedback and functionality to find areas for new features or enhancements that boost engagement, streamline processes, and align with business goals.
Content & UI Review:
- Review the website or application to maintain uniformity in visual elements, layout, and content presentation across all pages. This ensures a cohesive user experience, reinforces brand identity, and enhances accessibility across devices and screen sizes.
Cross-Browser & Device Testing:
- Test the website or application across multiple browsers, operating systems, and screen sizes to ensure compatibility, responsive design, and consistent functionality.
Qualifications
- Matric certificate
- Basic computer proficiency.
Apply Before 05/15/2026
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Responsibilities
Job Responsibilities:
Lead the IT Field Service Team
- Provide daily direction and communication to team members to ensure Field Service tickets are answered in timeously, and efficient manner.
- Assist the team in resolving complaints and escalations from end users and management.
- Ensure fast turnaround time on ticket resolution and high customer satisfaction.
- Oversee the tickets to completion.
- Conduct daily Agile meetings with the IT Field Service Team as the scrum master to delegate daily prioritized tasks.
- Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
- Be the point of contact for all time and attendance issues the team member might have.
- Interface when necessary with stakeholders or 3rd party vendors to obtain any assistance required.
- Ensure correct entries are inserted into the IT Service Management Tool 4Me and Genesys.
Technical Support and escalations
- Provide hands on day to day technical support for team members.
- Responsible for all IT maintenance at Branches.
- Provide end user with basic training on core software and hardware used.
- Point of contact for customer complaints or escalations.
Site Survey & Documentation Reporting
- Compile checklists to ensure continuous updated information pertaining to branches are well documented.
- Compile technical standard operating procedures for all known errors.
- Compile daily, weekly and monthly reporting on IT Field Service statistics for Management.
Customer Centricity
- Feedback to customer on status of all unresolved escalated queries.
- Ensure protection of all user’s data in compliance with company policies.
Continuous improvement
- Ensure adherence to policies and procedures by team members and to continuously evaluate for improvements.
- Ensure attention is given to employee experience.
- Focus on a proactive approach rather than a reactive one.
- Evaluate, analyse and provide necessary recommendations for improvement to Leadership based on user feedback and technical observations.
Technical assistance for Infrastructure Projects
- Constructively participate as a member of the wider IT Department.
- Responsible for resources allocated to any IT Related tasks or projects which may be assigned.
- Demonstrate professional skills and a high standard of integrity.
Key skills/attributes/position specific competencies:
- Knowledge of Microsoft Desktop, Server and or Azure applications
- Knowledge of computer hardware and peripherals, backup and networking (LAN, VPN)
- Excellent written and verbal communication skills – especially writing professional reports
- Strong telephonic and written etiquette
- Information technology system support skills
- Excellent Microsoft Office skills
- Negotiation and networking skills
- Professional and punctual approach
- Commitment to user experience and exceptional attention to details
- High level of integrity and confidentiality
- Able to work under pressure
- Highly self-motivated
- Systems troubleshooting
- Accountability
- Initiative
- Information-seeking
- Problem-solving
- Personal development
- High level of ethics to ensure corporate responsibility
- After hours availability for critical support where required.
- Understanding project management concepts.
Qualifications
Job Specification
- Diploma or Degree in Computer Systems advantages.
- At least 3 years’ experience in supervising or team lead within a service desk / help desk environment, infrastructure remote support.
- Experience with service level agreements and maintenance.
- Experience in networking and telecoms covering Microsoft applications.
- Experience in working on Projects.
- Valid Driver’s License Required.
- CompTIA Network + (advantages).
- Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantages).
- ITIL Foundation certification (advantages).
- Microsoft Systems Engineer (MCSE) (advantages).
- Experience with Office 365 and Azure (advantages).
Apply Before 04/30/2026
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Responsibilities
Job Responsibilities:
Leading the IT Helpdesk Team
- Provide daily direction and communication to team members to ensure helpdesk tickets are answered in timeously, and efficient manner.
- Assist the team in resolving complaints and escalations from end users and management.
- Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution.
- Oversee the tickets to completion.
- Conduct scrum meeting with the IT Helpdesk Team as the scrum master.
- Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
- Be the point of contact for all time and attendance issues the team member might have.
- Interface when necessary with stakeholders or 3rd party vendors to obtain any assistance required.
- Ensure correct entries are inserted into the IT Service Management Tool 4Me and Genesys.
Technical Support and escalations
- Provide hands on day to day technical support for team members
- Responsible for all connectivity alerts and backup alerts
- Provide basic training on core software and hardware used
- Point of contact for customer complaints or escalations
Building on KMDB & Documentation Reporting
- Compile technical standard operating procedures for all known errors
- Compile daily, weekly and monthly reporting on IT Helpdesk statistics
Customer Centricity
- Feedback to customer on status of all unresolved escalated queries
- Ensure protection of all user’s data in compliance with company policies
Continuous improvement
- Ensure adherence to policies and procedures by team members and to continuously evaluate for improvements
- Ensure attention is given to employee experience
- Focus on a proactive approach rather than a reactive one
- Evaluate, analyze and provide necessary recommendations for improvement to Leadership based on user feedback and technical observations
Admin and technical assistance for ADHOC Infrastructure Projects
- Constructively participate as a member of the wider IT Department
- Undertake any other tasks or once-off projects which may be assigned from time-to-time
- Demonstrate professional skills and a high standard of integrity
Living the spirit:
The job obligations of an IT Helpdesk Team Leader go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:
- Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements and guide change management within the team.
- Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
- Act as a mentor and coach to team members, fostering their growth and development.
- Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
- Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
- Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT branch support Team.
- Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
- Uphold high moral and ethical standards in all your actions and decisions.
- Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
- Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.
Qualifications
Job Specification:
- Diploma or Degree in Computer Systems advantages
- CompTia A+ and N+ is Advantageous
- At least 3 years’ experience in supervising or team lead within a service desk / help desk environment, infrastructure remote support.
- Server administration knowledge will be beneficial
- Microsoft Technology Associate (MTA) (Advantageous)
- Experience with Office 365 and Azure (Advantageous)
- ITIL Foundation certification (Advantageous)
Apply Before 04/30/2026
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Responsibilities
Job Responsibilities:
Leading the IT Application Support Team
- Provide daily direction and communication to team members to ensure App Support tickets are answered in timeously, and efficient manner.
- Assist the team in resolving complaints and escalations from end users and management.
- Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution.
- Oversee the tickets to completion.
- Conduct scrum meeting with the IT App Team as the Lead.
- Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
- Be the point of contact for all time and attendance issues the team member might have.
- Interface, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
- Ensure correct entries are inserted into the IT Service Management Tool 4Me
Technical Support and escalations
- Provide hands on day to day technical support for team members
- Responsible for all connectivity alerts and backup alerts
- Provide basic training on core software and hardware used
- Point of contact for customer complaints or escalations
Building on KMDB & Documentation Reporting
- Compile technical standard operating procedures for all known errors
- Compile daily, weekly, and monthly reporting on IT Application Support statistics
Customer Centricity
- Feedback to customer on status of all unresolved escalated queries
- Ensure protection of all user’s data in compliance with company policies
Continuous improvement
- Ensure adherence to policies and procedures by team members and to continuously evaluate for improvements
- Ensure attention is given to employee experience
- Focus on a proactive approach rather than a reactive one
- Evaluate, analyze and provide necessary recommendations for improvement to Leadership based on user feedback and technical observations
Admin and technical assistance for ADHOC Infrastructure Projects
- Constructively participate as a member of the wider IT Department
- Undertake any other tasks or once-off projects which may be assigned from time-to-time
- Demonstrate professional skills and a high standard of integrity
Living the spirit:
- We dare to be ourselves, valuing the unique qualities, perspectives, and strengths that each team member brings to the group.
- We firmly believe that teamwork makes the dream work. We work collaboratively, supporting each other and ensuring that we collectively achieve our goals.
- We approach every day as an adventure, embracing challenges and changes as opportunities for growth and innovation.
- As leaders, we take responsibility for the success of our team. We provide direction, support, and effective communication to ensure efficient handling of application support tickets.
- We prioritize customer satisfaction, addressing complaints and escalations promptly and professionally. We maintain a strong focus on delivering quality customer service.
- We provide hands-on technical support, training, and point-of-contact services for our team members. We ensure the connectivity, backup, and technical aspects of our systems run smoothly.
- We compile and maintain technical standard operating procedures and generate regular reports on application support statistics, ensuring efficient knowledge management.
- We communicate openly with customers, providing updates on unresolved escalated queries, and ensuring the protection of user data in compliance with company policies.
- We promote adherence to policies and procedures, focusing on continuous evaluation and improvement. We give attention to the employee experience and proactively seek solutions.
- We are committed to personal and professional growth, always seeking to expand our knowledge and skills to better serve our customers and the company.
- We value open and honest communication, sharing insights and feedback to promote trust and collaboration. We actively participate in debugging, adhere to development practices, and drive improvements.
- We are resilient in our pursuit of solutions, performing debugging and participating in retrospectives. We adapt to changing conditions and are resourceful in finding solutions.
Qualifications
Job Specification:
- Diploma or Degree in Computer Systems Advantageous
- Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) Advantageous
- Microsoft Systems Engineer (MCSE) advantageous
- Experience with Office 365 and Azure advantageous
- ITIL Foundation certification advantageous
- At least 1 years’ experience in supervising or team lead within an Application Support desk / help desk environment, infrastructure remote support.
- Scrum Master / Project Management Training and Certification (Advantageous)
Apply Before 04/30/2026
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Skill Set
- Excellent communication, motivational and interpersonal skills.
- Strong attention to detail.
- Demonstrated mentoring/leadership skills.
- Proficiency in architectural design principles and fundamental concepts.
- Be able to Adapt to change.
- Time Management skills.
Responsibilities
Technical Leadership
- Provide technical leadership to the team through collaboration sessions and knowledge sharing initiatives.
- Engage regularly with software architects in order to ensure the development within the team is according to architectural guidelines.
- Work with other developers, designers/analysts, and architects to make sure that the solutions meet application requirements and performance goals.
- Ensure checked in code is reviewed to ensure standards are met and the code base is sound.
- Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce down time and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third party attacks; data protection etc).
- Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.
Quality of Software Implementation:
- Ensure rigorous testing of any solution before deployment and create standards and processes within the team to align to these.
- Ensure the delivery of a complete and technically appropriate solution which covers all the agreed specified tasks and user objectives and has been tested thoroughly.
- Ensure relevant documentation is provided to support teams to reduce development support load.
- Where possible work to develop and implement a quality mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Initiative and Innovation
- Implement improved processes that have a positive effect on the team’s performance and company bottom line.
- Technical problems and opportunities are anticipated and dealt with immediately considering any technical dependencies.
- Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved.
- Shows foresight to prevent errors or delays in projects.
- Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group.
- Incorporates the new abilities into the day-to-day operational activities to improve performance of products and systems.
- Ensure techniques, technologies, tools and processes used are in line with industry best practices.
- Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
- Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
- Solves problems through questioning the status quo.
- Adapts to change by having a growth mindset, handling pressure well and demonstrating resilience.
- Ensure quality decisions are made by collaborating with others, considering the possible short- and long-term implications, and basing decisions on a careful and systematic review of all the information.
Knowledge Share
- Identify team members requiring a specific knowledge, skill or understanding and seek ways to impart or upskill the team members through coaching and mentorship
- Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in transfer of the knowledge
Coaching/Mentoring
- Provides guidance, training, and problem-solving assistance to other Team Members from a technical point of view.
- Mentors and contributes to the growth of junior, intermediate and senior team members.
- Designs and delivers end-user training and training materials.
Living the Spirit:
- Actively drives a culture of collaboration and open communication within the team.
- Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
- Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within the business as a whole.
- Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.
Qualifications
- A minimum of 7 years’ experience within a development environment.
- Proficiency in architectural design principles and fundamental concepts.
- Demonstrated mentoring/leadership skills.
- Detailed knowledge of the SDLC and management of software projects.
- Excellent communication, motivational and interpersonal skills.
- Strong attention to detail
Apply Before 06/01/2026
go to method of application »
Skill Set
- Strong attention to detail.
- Knowledge of design principles and fundamentals of architecture.
- Demonstrated leadership/mentoring skills.
- Detailed knowledge of the SDLC and management of software projects.
- Good written and verbal communication skills.
- Develop the solution in a manner which supports modification.
- Adaptability to change.
Responsibilities
Design Fit for Purpose Solutions & Algorithms & planning.
- Actively contribute to design and planning meetings, discussions and documentation.
- Design solutions using most appropriate approved architectural pattern.
- Ensure design patterns used are increasing the organisational levels of high-volume transactional performance, resilience, automation and innovation.
- Ensure design meets best practices and are Test, DevOps and Support friendly • Identify and establish objectives for self and team.
- Set objectives/goals based on the team’s chosen software development methodology to successfully complete projects.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
- Formulate supporting plans and communicate with others in terms of dependencies and impact.
- Publish plan to, peers and stakeholders through agreed methods.
Implementation of a solution that is complete, efficient and compatible
- Deliver a complete solution which covers all the agreed specified tasks and user objectives Deliver a correct solution which provides the correct results with the needed degree of precision.
- Deliver an appropriate solution which facilitates the accomplishments of specified tasks and objectives comprehensively yet excluding unnecessary steps.
- Ensure checked in code is reviewed to ensure standards are met and the code base is sound.
- Deliver a solution in which throughput rates & response and processing times meet stated requirements.
- Deliver a solution in which effective/efficient resource utilisation of system resources occurs during operation.
- Deliver a solution which ensures the maximum operational capacity requirement is achieved or exceeded.
- Deliver a solution which can effectively/efficiently exchange information with other products, systems or components.
- Deliver a solution which performs efficiently and can co-exist with other solutions and does not have a detrimental impact on other solutions.
Implementation – Advises on the Solution and/or actions allocated tasks to ensure it has a High Usability Factor
- Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency and satisfaction.
- Ensure the user of the system can comfortably recognise the systems flow, functions and capabilities of the system.
- Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency.
- Ensure the solution protects the user against making errors.
- Ensure the user interface is pleasing and presents a satisfying interaction for the user.
- Actions the proposed solution thus ensuring that it is accessible and can be used by people with the widest range of characteristics, capabilities, cultures and languages where appropriate.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable, and actively seeks methods to reduce down-time.
- Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data or settings.
- Ensure the solution has a high degree of survivability despite 3rd-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
Implementation - Ensure the Solution is Maintainable.
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Testing, verification and deploying
- Ensure the solution is test friendly by creating effective mechanisms for test data, automated testing hooks and simulations.
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving hardware, software or other operational usage environments.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
- Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- Maintain solutions which have completed development and are in the operations phase.
- Develop technical support documentation and where possible/necessary, maintain the documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Coaching/Mentoring
- Provides guidance, training, and problem-solving assistance to other Team Members.
- Mentors and contributes to the growth of junior and intermediate Team Members.
- Designs and delivers end-user training and training materials.
Living the spirit:
- Actively drives a culture of collaboration and open communication within the team.
- Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
- Actively drives a culture of versatility and adaptability by modelling and encouraging Team Members to support each other not only within the department, but within the business as a whole.
- Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.
Qualifications
- Bachelor’s degree in computer science, Software Engineering, or similar field (advantageous).
- At least 5 years’ experience within a development environment.
- Knowledge of design principles and fundamentals of architecture.
- Demonstrated leadership/mentoring skills.
- Detailed knowledge of the SDLC and management of software projects.
- Good written and verbal communication skills.
- Strong attention to detail.
Apply Before 06/01/2026
go to method of application »
Skill Set
- Data Science
- Business Intelligence Engineer
- Development
- Data Engineering
Responsibilities
Job Responsibilities:
Data Engineering
- Design and manage high-throughput, low-latency data pipelines using distributed computing frameworks.
- Build scalable ETL/ELT workflows using tools like Airflow and Spark.
- Work with containerised environments (e.g., Kubernetes, OpenShift) and real-time data platforms (e.g., Apache Kafka, Flink).
- Ensure efficient data ingestion, transformation, and integration from multiple sources.
- Maintain data integrity, reliability, and governance across systems.
Data Analysis and Modelling:
- Apply statistical and machine learning techniques to analyse data and translate complex data sets to identify patterns, trends and actionable insights that drive business strategy and operational efficiency.
- Develop predictive models, recommendation systems, and optimisation algorithms to solve business challenges and enhance operational efficiency.
- Transform raw data into meaningful features that improve model performance and translate business challenges into analytical problems providing data driven solutions.
Machine Learning and AI Development:
- Build and implement advanced statistical and machine learning models to solve complex problems.
- Identify data quality issues and work with data engineers to solve them.
- Stay up to date with the latest advancements in AI/ML and implement best practices.
- Develop, implement, and maintain scalable machine learning models for various applications.
Design and Planning Data Engineering Solutions
- Design and implement testing frameworks to measure the impact of business interventions.
- Design and implement scalable, high-performance big data applications that support analytical and operational workloads.
- Lead evaluations and recommend best-fit technologies for real-time and batch data processing.
- Ensure that data solutions are optimised for performance, security, and scalability.
- Develop and maintain data models, schemas, and architecture blueprints for relational and big data environments.
- Ensure seamless data integration from multiple sources, leveraging Kafka for real-time streaming and event-driven architecture.
- Facilitate system design and review, ensuring compatibility with existing and future systems.
- Optimise data workflows, ETL/ELT pipelines, and distributed storage strategies.
Technical Development and Innovation:
- Keep abreast of technological advancements in data science, data engineering, machine learning and AI.
- Continuously evaluate and experiment with new tools, libraries, and platforms to ensure that the team is using the most effective technologies.
- Lead end-to-end data science and data engineering projects that support strategic goals. This includes requirements gathering, technical deliverable planning, output quality and stakeholder management.
- Continuous research on to develop and implement innovative ideas and improved methods, systems and work processes which lead to higher quality and better results.
- Build and maintain Kafka-based streaming applications for real-time data ingestion, processing, and analytics.
- Design and implementation data lake and data warehouse data processing & ingestion applications.
- Utilise advanced SQL\Spark query optimisation techniques, indexing strategies, partitioning, and materialised views to enhance performance.
- Work extensively with relational databases (PostgreSQL, MySQL, SQL Server) and big data technologies (Hadoop, Spark).
- Design and implement data architectures that efficiently handle structured and unstructured data at scale.
Resourceful and Improving:
- Find innovative ways following processes to overcome challenges, leveraging available tools, data, and methodologies effectively.
- Continuously seek out new techniques, best practices and emerging trends in Data Science, AI, and machine learning.
- Actively contribute to team learning by sharing insights, tools and approaches that improve overall performance.
Qualifications
Job Specification:
- At least 5 years in a technical role with experience in data warehousing, and data engineering.
- 3-5 years’ experience across the data science workflow will be advantageous
- 3-5 years of proven experience as a data scientist, with expertise in machine learning, statistical analysis and data visualisation will be advantageous.
- Proficiency in programming languages such as Python, Java, or Scala for data processing.
- Experience with big data technologies such as Hadoop, Spark, Hive, and Airflow, PostgreSQL, MySQL, SQL server
- Expertise in SQL/Spark performance tuning, database optimisation, and complex query development.
- Advantageous on .net Programming (C#, C++, Java) and Design Patterns.
Apply Before 06/01/2026
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Skill Set
- Strong attention to detail.
- Knowledge of design principles and fundamentals of architecture.
- Demonstrated leadership/mentoring skills.
- Detailed knowledge of the SDLC and management of software projects.
- Good written and verbal communication skills.
- Develop the solution in a manner which supports modification.
- Adaptability to change.
Responsibilities
Design Fit for Purpose Solutions & Algorithms & planning.
- Actively contribute to design and planning meetings, discussions and documentation.
- Design solutions using most appropriate approved architectural pattern.
- Ensure design patterns used are increasing the organisational levels of high-volume transactional performance, resilience, automation and innovation.
- Ensure design meets best practices and are Test, DevOps and Support friendly • Identify and establish objectives for self and team.
- Set objectives/goals based on the team’s chosen software development methodology to successfully complete projects.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
- Formulate supporting plans and communicate with others in terms of dependencies and impact.
- Publish plan to, peers and stakeholders through agreed methods.
Implementation of a solution that is complete, efficient and compatible
- Deliver a complete solution which covers all the agreed specified tasks and user objectives Deliver a correct solution which provides the correct results with the needed degree of precision.
- Deliver an appropriate solution which facilitates the accomplishments of specified tasks and objectives comprehensively yet excluding unnecessary steps.
- Ensure checked in code is reviewed to ensure standards are met and the code base is sound.
- Deliver a solution in which throughput rates & response and processing times meet stated requirements.
- Deliver a solution in which effective/efficient resource utilisation of system resources occurs during operation.
- Deliver a solution which ensures the maximum operational capacity requirement is achieved or exceeded.
- Deliver a solution which can effectively/efficiently exchange information with other products, systems or components.
- Deliver a solution which performs efficiently and can co-exist with other solutions and does not have a detrimental impact on other solutions.
Implementation – Advises on the Solution and/or actions allocated tasks to ensure it has a High Usability Factor
- Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency and satisfaction.
- Ensure the user of the system can comfortably recognise the systems flow, functions and capabilities of the system.
- Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency.
- Ensure the solution protects the user against making errors.
- Ensure the user interface is pleasing and presents a satisfying interaction for the user.
- Actions the proposed solution thus ensuring that it is accessible and can be used by people with the widest range of characteristics, capabilities, cultures and languages where appropriate.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable, and actively seeks methods to reduce down-time.
- Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data or settings.
- Ensure the solution has a high degree of survivability despite 3rd-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
Implementation - Ensure the Solution is Maintainable.
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Testing, verification and deploying
- Ensure the solution is test friendly by creating effective mechanisms for test data, automated testing hooks and simulations.
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving hardware, software or other operational usage environments.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
- Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- Maintain solutions which have completed development and are in the operations phase.
- Develop technical support documentation and where possible/necessary, maintain the documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Coaching/Mentoring
- Provides guidance, training, and problem-solving assistance to other Team Members.
- Mentors and contributes to the growth of junior and intermediate Team Members.
- Designs and delivers end-user training and training materials.
Living the spirit:
- Actively drives a culture of collaboration and open communication within the team.
- Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
- Actively drives a culture of versatility and adaptability by modelling and encouraging Team Members to support each other not only within the department, but within the business as a whole.
- Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.
Qualifications
- Bachelor’s degree in computer science, Software Engineering, or similar field (advantageous).
- At least 5 years’ experience within a development environment.
- Knowledge of design principles and fundamentals of architecture.
- Demonstrated leadership/mentoring skills.
- Detailed knowledge of the SDLC and management of software projects.
- Good written and verbal communication skills.
- Strong attention to detail.
Apply Before 06/01/2026
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Skill Set
- Blend of innovative thinking
- Proactive problem-solving
- Commitment to teamwork and ethical standards
- Contributing significantly to the overall success of the team.
Responsibilities
- Analysis and Design: You will examine documentation like business requirements and specifications. This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage.
- Implementation: You are responsible for developing automation and load testing scripts that adhere to internal standards and best practices. This process must be conducted leveraging version control tools to maintain organisation and efficiency.
- Execution: You will execute technical tests using the relevant tools, ensuring that each test is conducted methodically and accurately. This includes the execution of automated regression testing packs.
- Defect Management: A key aspect of your role involves formally logging any defects found during testing. You will follow up on the progress of these defects and retest them once they are addressed.
- Retesting and Regression Testing: You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality or performance. You are responsible for creating and maintaining automated regression test packs working closely with the functional testing team to understand the scope.
- Reporting: You are responsible for creating test progress and test completion reports leveraging automated reporting capabilities as far as possible.
- Documentation and knowledge sharing: You will create documentation to facilitate knowledge sharing within the team. You will also be involved in conducting training sessions with the team to support upskilling efforts.
Qualifications
Job specification:
- BSc, BCom, Ndip
- At least 3 years of experience in a software testing role
- ISTQB certifications are advantageous
Apply Before 06/01/2026
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Responsibilities
- Conduct research, when necessary, compile required reports and papers and make legally sound recommendations regarding legal and compliance issues.
- Attend to contract reviews.
- Confidently respond to queries and any investigations from external and internal parties.
- Assist with the development of the Compliance Framework and Procedures as well as the monitoring mechanisms.
- Attend to all applicable licensing, approvals and consents required from regulatory authorities.
- Handle company licensing function and ensure that all licenses are up to date, and that renewals are submitted timeously.
- Proactively monitor license conditions and carry out relevant reporting thereto.
- Liaise with regulatory bodies where necessary.
- Track and assist with remedial actions following any compliance findings or breaches.
- Escalate any significant compliance issues to Management.
- Ensure technical correctness of policy documents drafted through regular research and training.
- Ensure that internal controls are in place to provide reasonable assurance of compliance with established company regulatory requirements, and that all external regulatory requirements are complied with.
- Responsible for examining and researching risk areas across the business and mitigating
identified risks ensuring full compliance with all applicable regulations, legislation, company policies and best practice.
- Review all critical business policies from a regulatory compliance perspective and make recommendations for improvement.
- Communicating with regulatory stakeholders on queries and licensing related request and follow through (process).
- Following the Order Number process with facilitating quotation request and engaging with business on payments.
- Coordinating Policy reviews therefore ensuring that policies are up-to-date, compliant with laws and regulations, and effectively implemented.
- Assist with the design and development of an annual compliance monitoring plan.
- Ability to assist with the implementation, compliance and monitoring with the Protection of Personal Information Act.
- Identify, investigate and report on issues identified and raised in compliance audits to ensure resolution and corrective actions taken.
- Implement standards, policies and procedures to govern business compliance to applicable legislation.
- Maintenance and updating of document registers on SharePoint which is key to keeping document registers organised and valuable to the organization.
Living our spirit:
The job obligations of a Legal and Compliance Officer go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of the department and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:
- Embrace responsibility willingly. Take ownership of your tasks, whether it's reviewing compliance documents, ensuring legal compliance, or handling regulatory matters.
- Be responsible for your decisions and actions. Do not hesitate to alert your colleagues or superiors to a problem if you notice one.
- Be curious about your work and open to learning new things. Navigating complicated rules and unique scenarios is a common task in associated to the legal and compliance role.
- Be true to yourself and your values. In legal and compliance, authenticity is essential in building trust and credibility.
- Uphold ethical principles and integrity in all your actions. Stay true to your personal and professional ethics.
- Foster a collaborative environment by working effectively with colleagues and cross-functional teams. Recognize that legal and compliance issues often require collective effort.
- Treat challenges as opportunities for growth. Learn from setbacks and use them as stepping stones to future achievements.
- Legal and compliance landscapes are constantly evolving. Embrace change as an opportunity for growth and adaptation.
Qualifications
- Relevant Legal or Compliance qualification.
- 1-2 years in a Legal and Compliance role.
- Must have legal knowledge and a solid understanding of applicable gambling legislation and regulations and Data Protection legislation and be able to stay updated on the changes thereto.
- Experience with Microsoft Office.
- Gambling board experience (Advantageous).
- Able to collaborate across business units.
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Skill Set
- Intermediate Knowledge of BGP, OSPF and other routing mechanisms
- Intermediate Knowledge of Layer 2 technologies including STP, VLAN (Tagging QinQ), VxLan and link aggregation protocols.
- Implementing and Supporting in a LAN, WAN and Multi Site Environment
- IPSec VPN and NAT Applications
- Load Balancing Work Loads.
- Understanding of WAF Technologies
- Implementing Layer 3 Security Controls
- Understanding enterprise DNS and DHCP protocols
Responsibilities
Job Responsibilities:
- Project Implementation
- Daily Network related calls.
- Implementing Firewall Objects and Policies.
- Firmware Upgrade and Patching.
- Troubleshooting LAN/WAN issues and identifying problem areas.
- Wireless troubleshooting and design.
- Rack, Stack and cabling of Datacentre equipment.
- Perform requests assigned through internal tracking system, work orders, special projects as assigned by Team.
- Maintain national Data Centers
- Work closely with 3rd party service providers.
- Work closely with the Infrastructure PMO and Operations teams to determine network and server needs.
- Develop and document conceptual, logical, or physical cabinet and equipment layout designs.
- Participates in network and server technology upgrade or expansion projects.
- Research new technology and components.
Living the spirit:
- In the dynamic world of network management, we value authenticity. We recognize the importance of each team member's unique perspective, skills, and creativity. By daring to be ourselves, we foster an environment where original ideas and innovative solutions thrive.
- We approach each day with a sense of adventure, embracing the opportunity to solve complex problems, optimize network performance, and adapt to evolving technologies.
- We firmly believe that teamwork is the foundation of our success. We actively engage in knowledge sharing, support one another, and work harmoniously with colleagues from diverse departments. We encourage and embrace the idea of Team work makes the dream work as we all work together to achieve business goals.
- We are dedicated to ensuring that our network systems maintain the highest levels of availability and uptime. We achieve this by consistently offering our assistance to fellow team members whenever it is needed.
Qualifications
Job Specification:
- Relevant Diploma/Degree in Information Technology and/or vender specific certifications
- 5+ years’ experience with Juniper Routing and Switching
- 5+ years’ experience with FortiGate or Equivalent Technologies
- 5+ years’ experience with F5 or Equivalent Technologies
Apply Before 05/15/2026
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Skill Set
- Defect Management
- Testing
- Reporting
- Execution of automation or loading test scripts
- Test script Implementation
Responsibilities
Job responsibilities:
- Analysis and Design: You will examine documentation like business requirements and specifications. This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage.
- Implementation: You are responsible for developing automation or load testing scripts that adhere to internal standards and best practices. This process must be conducted leveraging version control tools to maintain organisation and efficiency.
- Execution: You will execute technical tests using the relevant tools, ensuring that each test is conducted methodically and accurately. This includes the execution of automated regression testing packs.
- Defect Management: A key aspect of your role involves formally logging any defects found during testing. You will follow up on the progress of these defects and retest them once they are addressed.
- Retesting and Regression Testing: You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality or performance. You are responsible for creating and maintaining automated regression test packs.
- Reporting: You are responsible for creating test progress and test completion reports leveraging automated reporting capabilities as far as possible.
- Documentation and knowledge sharing: You will create documentation to facilitate knowledge sharing within the team.
Living the Spirit:
- The ideal candidate for this role exhibits a dynamic and positive attitude, coupled with a solution-focused mindset to tackle challenges. Key attributes include:
- Collaborative Teamwork: Engages actively in team efforts to achieve collective objectives, fostering a cooperative work environment.
- Adaptability and Openness to Change: Demonstrates flexibility and a willingness to adapt to evolving circumstances and environments.
- Eagerness for New Challenges: Shows enthusiasm for taking on new tasks and learning new skills, contributing to personal and professional growth.
- Promotion of Continuous Improvement: Encourages a culture of ongoing development and learning within the team by sharing insights and knowledge.
- Receptiveness to Feedback: Openly receives and acts upon feedback, acknowledging mistakes and taking responsibility for actions.
- Innovative Thinking: Brings fresh, creative ideas to the table, challenging conventional methods and suggesting novel solutions.
- Proactive Approach: Diligently follows up on pending issues until resolved, ensuring thorough and timely completion of tasks.
- Informed Decision-Making: Makes decisions based on factual data and analysis, ensuring they are timely and well-considered.
- Integrity in Communication: Maintains honesty, accuracy, and completeness in all forms of communication, upholding high ethical standards.
- Consistent Adherence to Processes: Reliably follows established protocols and policies, ensuring consistency and quality in all tasks undertaken.
Qualifications
- BSc, BCom, Ndip
- At least 1 year of experience in a software testing role
- ISTQB certifications are advantageous
Apply Before 05/15/2026
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Responsibilities
Job responsibilities:
- Ensures that work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the building as well as the car park area) thus ensuring a safe and healthy working environment.
- Ensures that floors are swept, mopped, scrubbed and/or vacuumed thus ensuring a safe and healthy working environment.
- Ensures that walls are cleaned thus ensuring a safe and healthy working environment.
- Ensures that refuse is gathered and disposed of and that bins are emptied, washed or sanitized and replaced with refuse bags to ensure that safe and healthy working environment is maintained.
- Ensures that toilets are to be cleaned to maintain a hygienic environment.
- Cleans, fills up and maintains all machines such the BIBO, Coffee Machines, etc. to ensure that these machines are in good working order for team members to use.
- Ensures all beverage stations are fully stocked up at all times to ensure consumables are readily available for team members to use.
- Ensures that service areas are neat and tidy during peak periods and quiet periods to ensure that safe and healthy working environment is maintained.
- Ensures that the use of cleaning products is appropriate to ensure that the correct products are used and that wastage is minimised.
- Requests replenishment of cleaning products and supplies from the Housekeeping Supervisor/ Receptionist/ Office Administrator before the cleaning products and supplies run out to ensure that cleaning products and supplies are readily available for use.
- Declares breakages to the Office Manager to ensure that replacements can be obtained timeously.
- Cleans the office aircon filters weekly.
- Ensure that all tables & chairs in the areas are maintained (seat covers are monitored, and request replacements as needed) to ensure that tables and chairs are in good working condition.
- Sets up of boardrooms, meeting rooms, training rooms, event areas, etc. prior to the sessions taking place, as well as the clean up after the session has taken place to ensure that the working environment is returned to normal working order.
- Completes daily tasks rosters and submits to the Receptionist and/or the Office Administrator to ensure regular updates are shared.
- Washes all cups, as well as BET supplied cutlery and crockery to ensure a clean kitchen area.
- Ad hoc duties.
Qualifications
Job specification:
- Matric (Advantageous).
- 3 years relevant experience.
- Good organizational and team management skills.
Living our spirit:
- Over and above the allocated work, the Team takes initiative to identify other areas within the office that require attention.
- The Team Member strives to maintain professionalism whilst demonstrating authenticity.
- The Team Member is open to assisting other Team Members when necessary.
- The Team Member inspires other Team Members by sharing their passion for their work.
- Respects one another.
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Skill Set
Key skills/attributes/position-specific competencies:
The following indicates what would typically be expected for this role at a competent level:
- Knowledge of Microsoft Desktop and server applications.
- Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
- Excellent written and verbal communication skills – especially in writing professional reports.
- Strong telephonic and written etiquette.
- Information technology system support skills.
- Excellent Microsoft Office skills.
- Professional and punctual approach.
- Commitment to customer service and exceptional attention to detail.
- High level of integrity and confidentiality.
- Able to work under pressure.
- Self-motivated.
- Problem-solving.
- Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
Responsibilities
Job Responsibilities:
Technical support
- Provide Level 1 technical support for IT Helpdesk services, including responding to and resolving user queries and issues.
- Utilize ITSM ticketing system aligned with ITIL framework for managing and prioritizing support tickets.
- Escalate any issues beyond Level 1 to appropriate support teams.
- Answering phone calls professionally and promptly and gathering all client information about technical issues
- Providing remote support to clients in different regions
- Collaborating with IT professionals to determine technical solutions
- Management of any escalations relating to IT infrastructure. Provide day-to-day technical support for all Hollywood Group/Bet Software services and third-party products.
- Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
- Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
- Installation and maintenance of network and standalone printers.
- Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
- Assist with upgrading/maintaining antivirus products.
- Troubleshooting of VPN connections using Fortinet solutions.
- Troubleshoot hardware-related faults.
- Provide basic end-user training and providing customers with customer feedback
- Adhere to clearly defined Escalation Matrices and ITSM RACI.
- Monitoring and reporting on Branch connectivity alerts, using the monitoring tools provided (Libre LMS / Nagios).
Administration
- Being the initial point of contact with customers and ensuring exceptional customer service during their first interaction is delivered.
- Management of customer contact to provide service excellence.
- Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
- Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
- Log all issues or faults correctly and accurately in the ticketing system.
Customer Centricity
- Feedback to customers on the status of all unresolved queries.
- Ensure the protection of all user and company data in compliance with company privacy policies.
- Monitoring branch connectivity via monitoring platforms provided to identify branches who require assistance
Team Work
- Constructively participate as a member of the wider IT Department.
- Undertake any other tasks or once-off projects which may be assigned from time to time.
- Demonstrate professional skills and a high standard of integrity.
Living the spirit:
The job obligations of an IT Helpdesk Technician L1 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:
- Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team
- Encouraging a supportive and inclusive environment where every team member's contribution is valued. It's always important to remember that success is a collective achievement, and we celebrate it as a team.
- Fostering an environment with open and clear communication to ensure everyone is on the same page. Team members are encouraged to use stand-up discussions/team/department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
- Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
- Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges.
- It's important to uphold a culture of honesty, transparency, and integrity in all our interactions. At Bet Software, we value and respect our team members' different backgrounds, viewpoints, and experiences.
- Uphold the importance of remaining accountable for your actions and decisions.
- Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.
Qualifications
Job Specifications:
- Matric
- Relevant information technology qualification
- A minimum of 1 Year of experience in an IT Helpdesk environment.
- Exposure and experience within an ITHelpdesk service desk.
- A+ or N+ certification (Advantageous)
- ITIL Foundation certification (Advantageous)
Apply Before 05/18/2026
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Skill Set
- Detailed knowledge of the SLDC and management of software projects.
- Driven to achieve results despite obstacles.
- Good written and verbal communication skills.
- Strong attention to detail.
- Leadership skills.
- Adaptability Skills.
- Time Management Skills
- Decision Making Skills.
Responsibilities
SDLC management
- Is responsible for each phase of the product or project life cycle, end to end from inception, growth, maturity to decline. Where applicable this includes inception, requirement, analysis, design, development, testing, deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required.
- Aligns development roadmap with business, clients (internal and external) and technology through collaboration with multiple team members.
- Manages issues with appropriate urgency which includes resolution and communication with stakeholders in conjunction with the support / post deployment process.
- Prioritizes and plans of backlogs/demand pipelines and product roadmaps.
- Define, track and measure product Business Benefit Realisation as appropriate to your product development space.
- Maintains sound technical understanding and in-depth product as well as general group product and system knowledge.
Strategic mindset
- Aligns objectives and activities to the broader strategic needs of the team and Bet Software.
- Customer centric - responsible for creating and proper grating a customer-oriented attitude within the team whilst identifying and understanding the needs of all customers and managing their expectation.
- Facilitates an understanding of competitor analysis and market research to identify areas of opportunity and risk associated to the product.
- Aligns and collaborates with other product teams as required to achieve objectives.
- Provides consistent, clear, and regular communication with key internal and external stakeholders.
- Integrates the team and department processes and procedures effectively with companywide process and procedures.
Team management
- Leading direct and indirect reports for the successful management of the allocated product (i.e., seconded team members).
- Ensures that the cross functional team is aligned with the company’s strategy and working towards achieving the strategy.
- Ensures the team is appropriately resourced and members are equipped with the requisite skill required for both current and future projects.
- Supports and/or develops a training and career development plan for each team member.
- Collaboratively works with team members to set performance goals and measures.
- Conducts regular performance discussions with the team to facilitate a culture of growth.
- Facilitates mentoring and coaching as required.
- Oversees all aspects of the team by facilitating and resolving issues through effective problem solving and communication skills.
- Maintains a current and future skill matrix for the team.
- Creates a culture for teams that are aligned to the platforms and BET values.
Behavioural Outputs: Adaptably resilient
- Adapts to change and is open to new ideas and willing to take on new responsibilities.
- Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
- Changes his/her interpersonal style and approach based on the circumstances.
- Adapts behaviour to maintain cooperative relationships with others.
- Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
- Maintains a positive attitude in the face of change.
Decision making quality
- Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
- Ensures others understand the decision before moving forward.
- Considers short- and long-term implications of the decision.
- Able to logically defend and explain judgements and decisions.
- Takes steps to accurately define the problem before seeking a solution.
- Bases decisions and evaluations on a careful and systematic review of relevant facts and information.
Resourceful and improving
- Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation.
- Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible
- Solves problems through questioning the status quo.
Qualifications
- At least 10 years in a technical role within the IT industry.
- At least 3-5 years’ experience managing/leading software development cross functional teams
- Experience facilitating timely product/project delivery
- Detailed knowledge of the SLDC and management of software projects.
- Driven to achieve results despite obstacles.
- Good written and verbal communication skills.
- Strong attention to detail.
Apply Before 05/29/2026
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Skill Set
Responsibilities
Job responsibilities:
- Actively source current and potential future talent in the market against BETs talent needs.
- Use Social and Professional Networking sites to identify and source candidates.
- Network with industry contacts and association memberships to source the best quality candidate.
- Aid Public Relations in establishing BET as a recognizable “Employer of Choice”.
- Build long-term relationships with past and potential candidates.
- Serve as brand ambassador at various events (career fairs or professional conferences and recruiting events).
- Represent the company internally and externally at events with the goal of networking and relationship building with potential candidate communities.
- Draft internal and external advertisements for vacancies in conjunction with Talent and Marketing Manager.
- Conduct pre-screening interviews against job spec and eliminate unsuitable candidates early in the recruitment process. Collate and present CVs to the line manager for consideration.
- Coordinate and facilitate interviews to ensure the best candidates are selected.
- Ensure competency-based interview questions are used as part of the targeted selection process.
- Draft offer letters for candidates after the package is approved.
- Maintain all pertinent applicant and interview data. Ensure that interview notes, guides and reference checks are uploaded onto the HRIS.
- Ensure all candidates receive feedback on their applications. Ensure all candidates who do not meet the requirements are advised by way of rejection letters or emails. Ensure agencies receive feedback.
- Ensure thorough pre-employment checks for new hires and the necessary paperwork is completed promptly and accurately.
- Ensure a smooth onboarding and integration process for new hires.
- Coordinate and facilitate psychometric assessments as and when required.
- Provide all necessary and required reports in addition to attending the weekly recruitment reporting meetings.
- Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities.
- Be actively involved in discussions regarding the Recruitment brand in the market and participate in recruitment marketing strategy discussions.
- Create and maintain a talent pool pipeline for technical roles and specific core roles within BET.
- Build a database of suitable candidates.
- Assist in creating/updating recruitment policies, talent benchmarking, talent assessments and interviewing techniques.
- Work closely with management on all diversity initiatives involving recruitment to ensure fairness in hiring practices.
- Actively work toward building a diverse and qualified team to support the organization.
- Work closely with the marketing department to develop creative ways for addressing talent acquisition challenges.
- Proactively seek market intelligence to gain a competitive advantage in attraction, assessment and sourcing methodologies.
- Research talent acquisition trends in the staffing industry.
- Identify and lead the resolution of recruitment challenges.
- Suggest new ideas for improving talent acquisition activities.
- Lead approved initiatives to ensure the Talent team places top talent through effective and efficient methods.
- Any ad hoc tasks that may arise.
- Recruitment and KPI targets to be met.
Qualifications
Job specification:
- HR degree or equivalent qualification.
- 6+ years of recruitment experience preferably in the IT industry.
- Knowledge and understanding of technical roles within the Infrastructure and Software industry.
- Proven track record of strategic sourcing solutions and implementation thereof.
- Previous experience seeking talent recruitment and assisting with onboarding processes.
- Interpersonal skills and ability to communicate professionally
- Experience in the continual development of talent pipelines and sourcing potential candidates.
- Ability to speak knowledgeably about the company and answer any questions a potential hire may have.
- Firm understanding and implementation of recruiting metrics to drive decision-making is strongly preferred.
- Proficient in using company software and databases to connect with and reach out to potential candidates.
- Previous experience developing and executing recruiting marketing and branding strategies.
- Previous exposure to managing stakeholder relationships, with key business objectives in mind.
Apply Before 05/17/2026
Method of Application
Use the link(s) below to apply on company website.
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