Pharmacist (Call Centre) at Clicks Group

Introduction

• Are you passionate about helping people feel good? Are you committed to delivering high standards of patient care and service excellence? We have an exciting opportunity for a Pharmacist to work within the Healthcare department at Clicks Regional Office. The position reports into the Contact Centre Manager (Pharmacy).

Job description

Job Purpose:

• To ensure service excellence through delivering high standards of Pharmaceutical care, prescription management services and managing a team in order to deliver against the operating plan, leading to a competitive advantage for the brand. 

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing services, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the call centre and administration in line with SAPC regulations and company standards.
• To ensure the operational viability of the call centre through managing and promoting Central Repeat Prescription Services, managing central script orders placed via website/app or MedXPress, commercial campaigns and meeting other key targets.
• To execute customer service initiatives to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders
• To ensure competent and motivated employees by managing and leading a team of Pharmacist Assistants and administrators.
• Ad hoc projects such as user testing of new or enhanced systems and processes, change management and providing store support when rolling out new process to stores.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolv & Marconi experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of customer service excellence
• Knowledge of patient care, professional counselling
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Knowledge of stock, cost, risk and compliance management procedures 
• Strong financial acumen 

Essential Competencies

• Following instructions and Procedures
• Relating and networking
• Delivering Results and Meeting Customer Expectations
• Relating and networking
• Planning and Organising
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values