Pharmacy Stock Controller at Netcare

Role Summary

• Person centred Health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met. Providing choices and respecting choices made by them. At all times still delivering that exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.
• The Stock Controller is responsible for maintaining optimal stock levels at all times within the Pharmacy and the hospital to ensure stock availability and therefore elevated levels of patient service. This individual will ensure that stock management KPI’s and targets are met on a monthly basis. The Stock Controller must ensure compliance to all Netcare stock related policies and procedures, maintain good working relationships and fulfil work requests to ensure the achievement of divisional goals and the compliance of Netcare standards.
• The Stock Controller will be required to work in various different areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to various different hospital divisions in line with the Netcare strategy of Person centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Stock Control administration

• Measure and evaluate stock levels throughout the hospital to maintain stock levels and to ensure the ordering of additional stock if necessary.
• Support the Pharmacy Manager and Stock Coordinator (where applicable) with all inventory management processes within the hospital.
• Control the physical movement of inventory throughout the hospital and ensure that ward inventory levels are maintained to ensure a high level of service delivery.
• Develop a clear identification system for inventory within various storage locations.
• Manage inventory write-offs and losses throughout the hospital.
• Maintain the required inventory key performance indicators (KPI’s).
• Maintain quality of stock: eliminating excess and slow moving stock by constant communication with doctors, nursing staff, pharmacy and other stock controllers in the group; and adhering to Green Procurement stock principles.
• Manage all aspects of the replenishment system between pharmacy, wards, units and theatre.
• Coordinate all queries regarding daily replenishment and update material requirement planning (MRP) levels as and when required.
• Investigate and provide explanations for variances (over and under recovery).
• Rotate stock using the first in first out (FIFO) system.
• Control and manage consumable costs for wards and theatres.
• Ensure all link codes and error logs are up to date to support Mobil and Mobit billings.
• Maintain material requirement planning (MRP) work allocation rosters for Stock Clerks throughout the hospital.
• Ensure medical device formulary standardisation.
• Manage supplier back order issues for all wards, theatre and pharmacy as well as all aspects of consignment stock.
• Attend to product complaints and conduct product trials in the wards and theatres.
• Ensure the bill of materials (BOMS) are updated on the SAP system on regular basis.
• Supervise the packing of stock in preparation for theatre cases.
• Implement Surgical Standardisation Processes in the ward.
• Establish and manage the consignment stock system in the wards/theatres/units according to the Netcare stock Management policy.
• Manage supplier returns and credits

Stock take 

• Conduct cyclical and full rotational counts in pharmacy, wards and theatre.
• Ensure that pre and post stock take preparations are adhered to.

Risk, compliance and reporting

• Adhere to pharmacy standard operating procedures to ensure compliant, improved controls and sound processes.
• Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy.
• Ensure that the following reports are completed which include but are not limited to:
• pen purchase orders
• Negative stock report
• Slow moving stock report
• Dead stock report
• Discontinued stock report
• Unbinned list.
• Analyse all key performance indicator (KPI) reports and track changes.
• Ensure that the stock management extra care program tasks are adhered to and signed off

Administration 

• Assist with any ad hoc duties assigned by the Pharmacy Manager or Stock Coordinator.
• Ensure that general office administration is attended to, to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries.
• Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times.
• Ensure Green Procurement principles are implemented and enforced throughout the hospital.
• Attend monthly meetings and training requirements scheduled by the Pharmacy manager or Stock Coordinator.
• In the absence of the Stock Coordinator complete the Kronos capturing for Stock Learners and Stock Clerks where applicable.
• In the absence of a Stock Coordinator train nursing employees on inventory policies and procedures.
• Monthly shift rosters for the stock employees
• Netcare formulary management, implementation and rollout
• Management of CKS Error Log
• Coordination, implementation, rollout and maintenance of BOM’s
• Ensure Mobit and Mobil errors are resolved timeously
• Managing Open Purchase Orders report
• Management of stock in the various storage locations
• Stock controllers to take on duties in theatre, Pharmacy, wards and stores in the absence of any staff member
• Perform Hospital Stores duties as and when required
• Manage stock days in all storage locations
• Assist with formulary and standardisations
• Perform internal Orderwise, OrderCo and stores orders and requisitions

People Management ​

• Supervising and managing the ward stock clerks/controllers
• Coordinate and manage the hospital stores department

TRANSFORMATION OF OUR SOCIETY

Personal and professional development 

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Stay abreast of inventory changes and ensure implementation thereof.

Build and maintain stakeholder relationships 

• Actively participate as a member of a team to achieve goals and does not function independently.
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery.
• Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments.
• Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.

SKILLS PROFILE

EDUCATION

• Grade 12 or equivalent NQF 4 certificate.
• Basic stores and stock control certificate (BSSC)
• Principles of production and inventory management (PPIM)

Preferable 

• SAP Knowledge advantageous
• Basic stores and stock control certificate (BSSC)
• Principles of production and inventory management (PPIM)

WORK EXPERIENCE 

Preferred 

• Previous experience in stock management.
• Knowledge and experience of a pharmaceutical stock control system.

KNOWLEDGE 

Preferred 

• An intermediate level of Computer Literacy and proficiency in MS Office applications.
• Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems).
• Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail.
• Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately.
• Previous supervisory skills is advantageous
• Previous stock controller experience is advantageous
• Knowledge and working experience of the pharmaceutical stock control system.