Phlebotomy Supervisor (Permanent Position) at Lancet Laboratories

Job Summary:

• To plan, organise, lead and control Phlebotomy and associated administrative activities and functions within a designated area.

 Minimum Criteria Needed:

• Valid Drivers licence
• Registration in relevant discipline with HPCSA/ SANC

Experience:

• 2-3 Yrs Relevant Working Experience

Relevant Job Knowledge:

• Organisational policy procedures
• Phlebotomy procedures and processes
• Medical ethical guidelines in the medical pathology field
• Laboratory information systems
• Anatomy, physiology and medical terminology relevant to medical pathology

Key Performance Areas:

• Supervises and ensures implementation and compliance to relevant protocols, working instructions, standard operating procedures and operational standards, including LEAN principles, with regard to all phlebotomy processes and practices for the relevant Lancet site in support of the achievement of organisational strategy and objectives.
• Plans and performance manages the activities of own staff to ensure they achieve team and individual objectives. This includes scheduling of shift rosters, discipline and monitoring adherence to company policies.
• Ensures that shift handover routines take place in accordance with relevant work instructions.
• Trains and develops own staff to ensure they have the skills required by the organisation and are able to achieve their performance objectives.
• Ensures equipment maintenance (including printers, computers and point of care instruments), asset management and procurement of goods to promote the most effective utilisation of resources, optimisation of stock levels and reduction of costs at all times.
• Liaises with customers in order to resolve service related issues, address non- conformances, maintain a positive image of the organisation and promote the services of Lancet laboratories.
• Participates in regular meetings with regional manager to report on operational matters and discuss progress on agreed plans and goals.
• Manages the correct application of quality assurance and health and safety processes and procedures on site to ensure corrective actions are taken as required.
• Performs assigned tasks in preparation for annual internal and external quality control audits in accordance with agreed plans and timeframes.
• Prepares and presents regular reports on operational matters including staff overtime, leave approved, stock orders verified, non-conformances and handling of customer complaints in accordance with relevant protocols and reporting templates.
• Ensures that logging and resolution of customer complaints as well as non-conformances are recorded at site.
• Oversees the provision of pre- and post- HIV/ Aids counselling for patients at designated sites in accordance with relevant protocols.
• Supervises cashiering and banking processes in accordance with relevant protocols.
• Performs all phlebotomy functions as required.

 Competencies:

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Administrative skills
• Attention To Detail
• Communication
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Planning and organising
• Professionalism
• Self-management
• Ability to handle sensitive and confidential information
• Leadership skills

Deadline:9th December,2025