PI Support Engineer (COMPO) at Alstom

PURPOSE OF THE JOB:

• Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical/quality issues across all Customer Depots.
• Technical support for Reliability Growth through investigations and data analysis. Identify new faults and system failures, root cause analysis, field investigation and reporting.
• Technical support for Troubleshooting in order to ensure maximum train availability.

POSITION IN THE ORGANIZATION –

MAIN OFFICE LOCATION:

• Located in Nigel (Ekurhuleni) at the production site 
• May also be required to visit suppliers and other Alstom sites/offices

RESPONSIBILITIES:

• Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)
• Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions
• Define troubleshooting methodology
• Provides technical guidance and supports technicians in troubleshooting and repairs
• Provides feedback on technical documentation deficiencies.
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM)
• Ensure completeness and quality of input to Failure Management data base for RAMS exploitation
• Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
• Drive and support containment to avoid reoccurrence of failures
• Supports as-maintained Alstom product configuration control and relevant documentation management
• Support technical reviews with internal and external Suppliers, partners, customers, authorities
• Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM.
• Apply EHS requirements on site with the support of EHS team representatives
• Drive technical Return of Experience/reporting/feedback as support of PrPIM
• Support Obsolescence Management (if applicable)
• Support preparation and implementation of Field Modifications (FM)

PERFORMANCE MEASUREMENTS:

• Achievement of contractual reliability (milestone) targets
• Achievement of contractual availability (milestone) targets
• Containment and solution of K1S/K2/K3 issues on time (Considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
• Completeness and Quality of failure/event diagnosis/data and relevant documentation
• Reliability improvement after FM implementation
• Achievement of PI Dashboard
• Achievement of configuration updates
• Achievement of REX implementation
• Audit results (internal and external)
• Compliance with EHS rules and work-related processes

CANDIDATE REQUIREMENTS

EDUCATIONAL REQUIREMENTS/DESIRED KNOWLEDGE/EXPERIENCE & BEHAVIOUR

MANDATORY:

• Graduate in Engineering or Industrial
• Internal EHS training

DESIRABLE:

• University Degree in Electrical/Mechanical Engineering or Industrial

EXPERIENCE

MANDATORY:

• Several years of technical experience, either mechanical or electrical / electronic engineering
• Railway safety & RAM
• EHS knowledge/exposure
• Product knowledge
• Data analytics

DESIRABLE:

• General Railway knowledge
• Field Experience
• Problem Solving skills
• DFQ, Quality and Audit skills
• Customer contact