Planner - Cape Town at GEA Group

• The Planner will operate in but not limited to the “location” as indicated above.

The key responsibilities & priorities for the role:

• Sale of service work across all Product Groups - Identify new clients (3rd Party) and optimize business from existing customer base by identifying service opportunities and leads and communicate it to the responsible GEA personnel;
• Performing and Executing of Service Work and Service Projects to the highest standards and levels of quality;
• Customer relations development;
• Managing/documenting service project and contracting opportunities with key and new clients;
• Marketing of our brand and business;
• Service Administration - Finance
• Improvement of the EBIT margin in service;
• Ensure that the budgeted monthly turnover is exceeded;
• Check and sign service costing prior to invoicing in conjunction with Service Branch Manager;
• Debtors - resolve technical invoice queries/disputes;
• Manage operational input IMAX 6 – Call Status.
• Planning and scheduling of work together with Service Branch Manager, Administrators & Coordinators and Branch Controllers;
• Arranging Field Service Engineers daily work;
• Accurate time keeping of all work performed (signed timesheets submitted daily and approved);
• Managing Work in Progress and ensuring jobs are completed within quoted timeframes or as per agreement with customer;
• Liaising with the Service Branch Manager, Administrators & Coordinators and Branch Controllers and/or customer on progress of work;
• Monitoring efficiencies of staff;
• Taking after-hour service and breakdown calls, co-ordinating with Field Service Engineer and liaising with customers on progress of work;
• Quality of workmanship;
• Monitoring and controlling of N/A;
• Providing high level or 1st Level Technical support and technical direction to service personnel;
• Identify training needs for FSE’s;
• Ensure that service vehicles are serviced and maintained;
• Ensure that proper safety procedures (use of safety equipment) are adhered to on site as per GEA QHSE and local law requirements;
• Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date;
• Be professional in their dealings and communication with the customer;

The tasks and responsibilities for the role further include:

Planning

• Assist with troubleshooting of GEA equipment and non-GEA manufacturer’s equipment;
• Planning of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals;
• Planning of Installation and Commissioning of Equipment;
• Planning of Overhauls, rebuilds, upgrades and modernization of customer equipment;
• Ensuring tasks are adhered to as per the defined and strict schedule to meet the deadline;
• Carry out site visits and monitor site performance;
• Gathering and classifying data using various measuring equipment applicable to the equipment;
• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support;
• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment;
• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements;
• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum;

Admin

• Ensuring that all quotations are done as per GEA standards and as per agreed margins.
• Ensuring that all procurement is done in accordance with the ERP system requirements.
• Ensuring that all job files are maintained as per GEA standards.
• Ensuring that all WIP is kept up to date and as per GEA standards.
• Ensuring that all invoicing is done in accordance with ERP system and on time.
• Check and sign service costing prior to invoicing.
• Ensure that all local expense sheets, etc. are maintained and managed.
• Debtors - resolve technical invoice queries/disputes.

HR

• Ensuring that all aspects of human resource management is implemented and managed – leave, sick leave, social welfare, office facilities, employment contracts, etc.
• Ensure that proper safety procedures (use of safety equipment) are adhered to.
• Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date.
• Employ and ensure adequate training for new technicians in region – to suit growth.

Business Development

• Develop market through building customer relations (existing clients) and new opportunities. Sale of service work - Identify new clients (3rd Party) and optimize business from existing customer base.
• Develop expansion plan for development in Cape Town and surrounding areas together with National Marketing & Sales Manager and CSO Service General Manager.

Communication requirements for the role:

• Internal customers: Employees, Service Managers, Planners, Service Administrators, Equipment & Solutions BA responsible, Service Project Execution, Service Sales, Service Support, Service Branches, Shared Service, Technical Support.
• External Customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations
• Type of Communication: Proposals, Quotes, Letters, Memorandums, Electronic Communications, Presentations.

Your profile and qualifications:

• Candidate are likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one of technical fields relevant to our organization. The successful candidate will be a seasoned artisan/FSE with a minimum work experience of 5 years within our Industry. Correspondingly, the candidate should prove his/her ability to read and understand basic schematics and diagrams in his/her relevant field of expertise. The candidate should have sound knowledge of the Health and Safety acts, SANS 10147 and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.

Experience & Competencies

Based on the above-mentioned requirements, candidates for the Planner position have demonstrated abilities in the following areas:

Profound experience in either of the following trades:

• Mechanical
• Electrical AC & DC
• Millwright
• Fitter & Turner
• Refrigeration
• Basic & Intermediate Microsoft,
• Basic Business Finance, Supervisory, Negotiating, Project Management