Plant Quality Manager at Danone

KEY AREAS OF RESPONSIBILITY

Finished Product Quality

• Ensures Food Safety and Conformity of all products delivered to market
• Optimizes the product control plan to ensure product conformity to the value promises
• Optimizes the plant Laboratory in its four dimensions: production / expertise / training / exemplarity.
• Manages consumer complaints through root cause analysis and actions to eradicate the problems resulting in a decreasing trend of CC
• Manage feedback to consumer service centre on consumer complaints and in appropriate cases direct feedback to consumers on complaints received.

Quality along the value chain

• Ensures that Quality is part of all working instructions
• Ensure all the elements of the Quality & Food safety system are in place and that processes are formalized & compliant with corporate / regulatory / customer requirements
• Validates the consistency & effectiveness of processes described in procedures, as a support to daily performance management
• Builds and steers a Plant Quality improvement plan, consistent with the CBU Quality Business Plan and Corporate Directives
• Link product variability to manufacturing process control and set up procedures to help build knowledge through operators – transfer of quality ownership to operators
• Develops process capability & Quality visual management at all steps of the process, i.e. incoming/production/maintenance, etc.
• Through root cause analysis, eradicates critical problems with strong PDCA
• Promotes Risk Assessment and “Build-in Quality” in all Plant projects: productivity, new products, new equipment.
• Organizes audits vs internal and external referential and uses them as improvement opportunities.
• Put in place with the production team a zoning approach to facilitates good housekeeping & hygiene practices
• Quality skills & attitudes in all Plant teams
• Combines a high reactivity to new problems with perseverant management of the medium term quality improvement plan
• Organizes trainings and coach plant teams for daily quality management, particularly First Line Managers
• Develops the Quality team and organizes training to close skills gaps
• Builds a common Quality vision and related behaviours, shared by all the Plant teams
• As a member of the Industrial Management team (IMT), contributes to the Plant performance as a whole

Performance

• Lead the implementation of an integrated management system (Food Safety, Quality, Environment) to ensure the improvement of the global performance and the development of a quality mindset.
• Coordinates all the reporting of Quality KPI’s internally and to the Group & communicates them to all relevant stakeholders
• Contributes to the plant performance vision and definition of targets
• Facilitates quality committees and improvement action plans

Costs

• Manages budget related to the Plant quality function
• Continuously identify cost efficient ways of working, cost saving opportunities and deliver the savings without compromising quality integrity of output

Environment

• Manage outsourced service providers such as for Cleaning & Pest Control and others as may be defined. Connect with the Waste management service providers through SHE.

Safety

• Drive departmental safety agenda and audits as well as identified action plans
• Ensure quality department adherence to safety policies, procedures and processes

MAIN DELIVERABLES

• Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus
• Product in conformance with specifications
• Decreasing trends of consumer complaints vs Quality & Food safety
• Quality mindset in all plant teams
• Processes and System efficiency & compliance
• Optimisation of quality costs
• Team development & organization

COMPETENCIES REQUIRED (Technical & Behavioural)

• Strong Problem solving skills
• Strong Analysis & Risk management skills
• Solid experience in Quality & Food safety Management Systems
• Good technical understanding of food science & technology, formulation, processing & equipment (Dairy-based recommended)
• Basic knowledge of local food and food safety legislation & regulations
• Advanced MS Office (PowerPoint, Word, Excel). Data analysis & management, graphs, tables, etc.
• SAP knowledge a plus
• Ability to take decisions or make recommendations while assuming the associated risks
• Strong team building, decision-making and people management skills
• Excellent interpersonal skills, totally approachable and a strong team player
• Strong change-management skills
• Able to communicate and coach at all levels
• Rigor and courage – work under pressure
• Excellent service orientation, understands the market, customers and consumers
• Taking accountability for tasks, committed to deadlines and seeing it through to completion in shortest possible times

ABOUT YOU

• Minimum 6 years’ experience within Quality discipline in a FMCG environment
• Minimum 4 years leadership/management experience and having delivered tangible results within an integrated management system field.
• Working experience in a processing & manufacturing environment. Very good knowledge of the applicable quality & food safety systems (ISO, FS22000, PRP’s, HACCP, GMP, etc.)  and the application thereof.