Platform Product Manager (Senior) at Discovery Limited

Key Purpose

The Platform Product Manager is responsible for maximizing the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities - even an entire mindset that drives different dimensions: technical, business and design. The Platform Product Manager is responsible for tackling and solving difficult problems for customers and the business.

Areas of responsibility may include but are not limited to

Product Ownership

• Own the Vitality Drive International platform and system solutions, which includes identifying, defining and prioritising key features or enhancements that the platform or system requires. 
• Ensure that new features or requirements are defined in a generic way to future proof the platform. 
• Collect and analyse feedback from clients, end users and other stakeholders to shape requirements, features and enhancements. 
• Collaborate with various teams or individuals (product development, design, development, testing, marketing, support, legal, clients) to provide direction for the requirements, platform and system features. 
• Write and document high level product feature requirements, while working closely with the BA/s while they document detailed requirements or specs for new features. 
• Be accountable for, own and maintain platform and system spec documentation

• Work with the necessary team members to create an estimated cost for new features added to the system and platform. 
• Measure the estimated vs actual costs of features to input into the ROI of the business unit. 

Client Facing

• Build and maintain solid working relationships with key stakeholder clients. 
• Work with potential clients throughout the sales and onboarding processes to understand their business needs. 
• Identify and present the right systems solutions that the client requires based on their business needs. 
• Identify and present how the platform and systems can support the client solution or where new features, or technical solutions are required to do so. 

Product Strategic

• Ensure all new platform and system solutions and features are designed and built in line with the overall business unit strategy. 
• Fulfill an advisory role to determine the best solution for any new relationships or business ventures with partner companies
• Perform competitor analysis to identify system and platform feature gaps or opportunities / innovation on a regular basis, in line with the business unit strategy.

Skills

Technical Skills

• Business Writing Skills,
• Presentation and Facilitation Skills.
• Solution Architecture,
• Process Mapping,
• Entity diagram mapping
• Agile methodologies
• Enterprise architect
• Visio
• Atlassian tool suite (Jira, Confluence) - Advanced
• JAD sessions
• Data modelling techniques

Behavioural Skills

• Conceptual thinking.
• Passion for learning,
• Customer Service Orientation,
• Result Orientation,  - Advanced
• Conflict Resolution,
• Negotiation skills,
• Time Management,
• Creativeness, Innovation,
• Stress Management,
• Assertiveness,
• Tenacity
• Multitasking skills
• Attention to detail

Education and Experience

Education:

• Matric (Essential)
• Informatics or other relevant graduate qualification / qualifications in the principles and practices relating to Agile Product Ownership
• Business Analyst course (Advantageous)
• Diploma in Business Analysis (Advantageous)
• Honours degree (Advantageous)

 Minimum Experience:              

• A relevant track record working in business analysis and/ or a Platform Product Manager environment for 5 years of which at least 4 years’ experience is working as a Systems Analyst, Business Analyst or Platform Product Manager
• 3 - 5 years Business Analyst experience (Essential)
• 2 years Insurance industry experience (Advantageous)
• 3 - 5 years UML experience (Essential)
• 3 - 5 years Test and Defect Management Tools experience (Essential)
• Business experience & Product knowledge (Advantageous)
• Experience working with a consumer-facing digital technologies, such as websites and/or mobile applications (Advantageous)