Platform Specialist at FNB South Africa

Job Description

• To provide subject matter expertise to clients on all the functionality within online banking platform. 
• To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank clients. 
• To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.

Job Description
Hello Future Platform Specialist (Digital Banking)

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales DBN – Digital Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage portfolio of clients for the segment related to platform requirements
• Provide ongoing consultation with clients, from a relationship management point of view (client retention)
• Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets
• Onboard new clients onto platform
• Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online banking
• Execute projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients)
• Prepare and present product presentations to clients as and when required
• Engage in cross-functional relationships to obtain and to provide work support
• Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships
• Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service options

You will be an ideal candidate if you:

• Have a minimum of a relevant NQF 5 qualification (financial/ technical)
• Have 5 Years’ experience in a financial management environment, people management experience, reconciliations and financial accounting knowledge
• Technical experience/ knowledge (in respect to Host to Host and APIs)
• Are not an unrehabilitated insolvent

You will have access to: 

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are: 

• FAIS accredited
• Analytical
• Attention to detail
• Strong communicator