Current Opportunities at FNB South Africa

Job Description

• To support the Account Executive by analysing, managing and administering a portfolio of clients including credit application process and ongoing quality risk management of the clients credit facilities and credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Hello Future Account Executive Assistant

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales Kwa-Zulu Natal, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Support the Account Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the clients' credit facilities
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery

You will be an ideal candidate if you:

• Have a relevant Financial Degree (CA preferred)
• Have 3 - 4 years’ relevant relationship experience within the financial/banking sector
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

go to method of application »

Job Description

• To provide appropriate risk and investment advice, expertise and support to clients in order to assist them in achieving their financial goals, whilst adhering to FAIS compliance requirements, within the FNB Premium advisory sales and product mandates and targets

Hello Future, Business Financial Advisor

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
• Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
• Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
• Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
• Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
• Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice

You will be an ideal candidate if you: 

• Relevant Degree in Finance, Accounting or Investment Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
• RE 5 (Must not be under supervision)
• 3 to 5 years’ experience in a similar environment
• Experience in writing Business Insurance policies
• Experience in sales, investment and risk acumen
• Experience within the Financial Services Sector
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are: 

• Strong sales and client service experience
• Ability to bring in new business and increase acquisition
• Strong credit experience and negotiation skills
• Build and maintain stakeholder relationships experience(any segment)
• Strong collaboration skills
• Exposure to dealing with juristic clients
• Portfolio management experience

go to method of application »

Job Description

• To generate revenue by structuring deals, raising and utilisation of funds, complex purchases and sales which may include securities, bonds, and foreign exchange

Hello Future Deal Maker

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Property Finance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Originate and grow market share across the business as well as creating a network to originate new business
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Understand the Bank’s credit policies and lending criteria
• Interpret financial statements and able to present the strengths, weaknesses and opportunities of that business.

You will be an ideal candidate if you:

• Have a minimum of a relevant BCom Degree in Law, Accounting, Commerce, Finance or related (a Postgraduate Degree is preferred)
• Have 1 to 3 years relevant experience in support role
• Have good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Have knowledge of deal origination

You will have access to:

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are:

• Outgoing
• Confident
• Attentive to detail
• A Strong communicator

go to method of application »

Job Description

• To generate revenue by structuring deals, raising and utilisation of funds, complex purchases and sales which may include securities, bonds, and foreign exchange

Hello Future Deal Maker

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Property Finance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Originate and grow market share across the business as well as creating a network to originate new business
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Understand the Bank’s credit policies and lending criteria
• Interpret financial statements and able to present the strengths, weaknesses and opportunities of that business.

You will be an ideal candidate if you:

• Have a minimum of a relevant BCom Degree in Law, Accounting, Commerce, Finance or related (a Postgraduate Degree is preferred)
• Have 1 to 3 years relevant experience in support role
• Have good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Have knowledge of deal origination

You will have access to:

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are:

• Outgoing
• Confident
• Attentive to detail
• A Strong communicator

go to method of application »

Job Description

• To generate revenue by structuring deals, raising and utilisation of funds, complex purchases and sales which may include securities, bonds, and foreign exchange

Hello Future Deal Maker

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Property Finance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Originate and grow market share across the business as well as creating a network to originate new business
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Understand the Bank’s credit policies and lending criteria
• Interpret financial statements and able to present the strengths, weaknesses and opportunities of that business.

You will be an ideal candidate if you:

• Have a minimum of a relevant BCom Degree in Law, Accounting, Commerce, Finance or related (a Postgraduate Degree is preferred)
• Have 1 to 3 years relevant experience in support role
• Have good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Have knowledge of deal origination

You will have access to:

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are:

• Outgoing
• Confident
• Attentive to detail
• A Strong communicator

go to method of application »

Job Description

• The successful incumbent appointed as the Regional Finance Manager for the Limpopo Regional Finance portfolio will be responsible for the following duties:
• Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor the applications and effectiveness of the business's financial information systems.
• Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
• Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
• Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
• Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
• Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

You will be an ideal candidate if you:

• Have a BCom Honours in Finance
• Have 4 to 5 years’ experience at management level preferable in a banking environment]

go to method of application »

Job Description

• To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

go to method of application »

Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.

Hello Future Data Scientist I

• As part of our Attrition team at FNB Commercial, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Are you someone who can: 

• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes.
• Build models that analyse processes to recommend areas for optimisation to improve customer churn.
• Document and audit relevant processes.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.

You will be an ideal candidate if you: 

• Have experience in Excel, SQL, SAS, PowerBI
• Have modelling experience (beneficial)
• Have 1-3 years of experience in Data and Analytics
• A degree in (physics, Math's stats, engineering) is a hard requirement, honours would be advantageous.

You will have access to: 

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description

• To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards

Hello Future Compliance Specialist,  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Execute compliance activities based on the Compliance Strategy Plan in order to provide assurance on the level of regulatory compliance
• Monitor new regulatory mandates, rules and requirements, ensure that compliance policies are kept up to date and that revisions are disseminated in a timely manner
• Design and implement compliance training and educational programmes; actively participate in management training, including new starter induction programmes
• Provide advice on compliance with applicable laws and regulations to the business to ensure ongoing adherence and compliance.
• Assess the possible impact of any regulatory development on the operations of the business and work with the business with regards to compliance
• Conduct compliance monitoring reviews and audits based on audit schedule and ad hoc requirements as required by the Internal Auditor or business leader
• Review and monitor completed audits and follow up on any recommendations made
• Execute the regulatory compliance breach management and follow-up process in order to address the identification, analysis and resolution processes to be followed as well as the escalation procedures.
• Provide professional advice and guidance to business regarding compliance matters.
• Contribute to the initiation of critical statutory projects relevant to the business and monitor the appropriate implementation thereof by the business.
• Create awareness within business regarding new compliance requirement or provide guidance on potential impact of compliance requirements
• Support the business stakeholders identify compliance risks or weaknesses for which the business should consider additional mitigating action, or processes and/or procedures.
• Initiate, contribute and prepare the necessary documentation for the submission of business enabling statutory applications to applicable regulatory and industry or supervisory bodies
• Build relationships with internal and external stakeholders as well as the wider compliance community
• Provide input from a compliance perspective and act as trusted advisor in business projects and initiatives.
• Deliver compliance reports that highlight compliance activities and instances of non-compliance, both internal and external within agreed time frames.
• Initiate and contribute to the review of all critical business policies from a regulatory compliance perspective and make recommendations for improvement.
• Identify, assess, manage, monitor and report on compliance risks that the company face.
• Execute compliance activities based on the Risk-based compliance plan to provide assurance on the level of regulatory compliance.

You will be an ideal candidate if you have:

• Relevant legal qualification
• Risk management (advantageous)
• Minimum 5 years’ experience in an end-to-end compliance function with in dept knowledge of the life insurance (group business), consulting business
• Must have technical understanding of the Insurance Act and must have a strong understanding of the Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act.

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

go to method of application »

Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Private Banking Advisor

• Welcome to FNB, the home of the chargeables.  We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 5 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

go to method of application »

Job Description

• To provide appropriate risk and investment advice for Clients through virtual channels. Adhering to FAIS Compliance requirements. Adhering to the FirstRand Product Matrix and Advice Philosophy.
• Hello Future, Business Financial Advisor
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
• Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
• Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
• Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
• Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
• Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice

You will be an ideal candidate if you: 

• Relevant Degree in Finance, Accounting or Investment Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
• RE 5 (Must not be under supervision)
• 3 to 5 years’ experience in a similar environment
• Experience in writing Business Insurance policies
• Experience in sales, investment and risk acumen
• Experience within the Financial Services Sector
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are: 

• Strong sales and client service experience
• Ability to bring in new business and increase acquisition
• Strong credit experience and negotiation skills
• Build and maintain stakeholder relationships experience(any segment)
• Strong collaboration skills
• Exposure to dealing with juristic clients
• Portfolio management experience

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Job Description

• To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

go to method of application »

Job Description

• To strategically and operationally manage and grow a portfolio of high revenue generating business clients.
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales and Service (Worcester), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 3-5 years Commercial Banking experience in a similar role
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in a commercial environment 
• RE qualification
• Credit Management exposure a must
• Have experience in dealing with high level customer queries
• Must be able to structure deals
• Have the ability to acquire of new clients
• Must be able to manage and maintain relationships with clients
• Maintain existing portfolio of clients
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

go to method of application »

Job Description

• To provide subject matter expertise to clients on all the functionality within online banking platform. 
• To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank clients. 
• To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.

Job Description
Hello Future Platform Specialist (Digital Banking)

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales DBN – Digital Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage portfolio of clients for the segment related to platform requirements
• Provide ongoing consultation with clients, from a relationship management point of view (client retention)
• Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets
• Onboard new clients onto platform
• Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online banking
• Execute projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients)
• Prepare and present product presentations to clients as and when required
• Engage in cross-functional relationships to obtain and to provide work support
• Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships
• Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service options

You will be an ideal candidate if you:

• Have a minimum of a relevant NQF 5 qualification (financial/ technical)
• Have 5 Years’ experience in a financial management environment, people management experience, reconciliations and financial accounting knowledge
• Technical experience/ knowledge (in respect to Host to Host and APIs)
• Are not an unrehabilitated insolvent

You will have access to: 

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are: 

• FAIS accredited
• Analytical
• Attention to detail
• Strong communicator

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Hello Future External Sales and Service Advisor Lead
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

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Job Description

• To design and optimise organisational structures, operating models, and workforce frameworks to align with strategic business objectives by conducting in-depth analysis, collaborating with key stakeholders, and developing solutions that enhance operational efficiency, employee engagement, and business performance. 
• To ensure compliance with relevant policies, legislation, and industry standards while fostering a culture of innovation and adaptability within the organisation.

Hello Organisational Design Specialist 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• We are seeking highly skilled Organisational Design Specialists who will focus on delivering key organisational design components including job architecture, structures & operating models and workforce planning, that aligns with our Business Transformational objective, as well as help our Business structure & organise to be future fit and respond to a changing world of work. 
• As part of our Human Capital talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:         

• Provide expert advice on organisational design best practices and trends, tailoring solutions to the specific cultural and operational context of the business.
• Conduct detailed organisational diagnostics to evaluate existing structures, processes, and operating models, ensuring alignment with strategic goals and business needs.
• Design and implement optimised organisational structures that balance workforce capacity, functional responsibilities, team-centricity, and cost efficiency to achieve adaptability and sustainable business growth.
• Collaborate with business leaders to identify and address pain points in operational workflows, recommending adjustments to roles, teams, or reporting structures to improve efficiency.
• Refine and develop job architectures against job streams and corresponding job profiles, and whilst defining role governance to ensure effective and accurate application.
• Facilitate workshops and engagements with stakeholders to align on design principles, gain consensus on proposed changes, and to solicit feedback on delivery and implementation thereof.
• Maintain comprehensive documentation of design activities, including current and future state organisation charts, role definitions, and process maps, to ensure transparency and traceability.
• Conduct impact assessment to identify potential workforce and role changes and define mitigation strategies, to ensure seamless implementation of organizational changes.
• Define a workforce transition approach and plan, creating supportive documents and templates to assist in any transition required.
• Develop an implementation plan to operationalize any operating model, structures & roles design.
• Ensure compliance with relevant labour legislation, industry regulations, and governance standards during the organisational design process.

What you’ll need: 

• Expertise in job architecture, organisational design and operating model development
• Organisational design work experience 
• Strong interpersonal skills with the ability to build relationships, engage with senior stakeholders and drive change
• Strong analytical skills with attention to detail  
• Consulting and /enterprise transformation experience advantageous 

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
• Hello Future Systems Analyst,
•  Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
•  As part of our tech family, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
• Participate in the creation of and fleshing out of business requirements
• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)
• Produce logical, technical, and functional and non-functional specifications from business requirements. and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.
• Conduct feasibility studies and impact analysis to evaluate the viability and potential effects of proposed solutions, ensuring alignment with organizational goals and technical capabilities while identifying risks and mitigating strategies.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

As a #Changeable you will have access to: 

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is

You’ll be an ideal candidate if you: 

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Have experience with API design & Database design
• Can craft and document detailed technical requirements that bring system visions to lifeAre accredited with a TOGAF certification (advantageous)
• Have programming experience (advantageous)

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Job Description

• To provide expertise in the design, development, and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service.
• Propose ideas to improve customer service.
• Participate in planned activities that are appropriate for own development.
• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
• Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies.
• Interpret the source to target mapping to be used to extract data from various sources.
• Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Liaise with BI Manager and business on issues related to project and support in resolution.
• Develop business solution based on source to target mapping and business requirements specifications (BRS).
• Perform unit testing.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialization.
• Display and ecourage an appreciation of teamwork and inclusivity.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.

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Job Description

• To support the Account Executive by analysing, managing and administering a portfolio of clients including credit application process and ongoing quality risk management of the clients credit facilities and credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Hello Future Account Executive Analyst

• Please Note: We require candidates with strong proven knowledge and experience in Commercial Credit.
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales Gauteng, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Support the Account Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the clients' credit facilities
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery

You will be an ideal candidate if you:

• Have a relevant NQF 5 qualification
• Have 3 - 4 years’ relevant relationship experience within the financial/banking sector
• Have strong proven knowledge and experience in Commercial Credit
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric