First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
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To provide subject matter expertise to clients on all the functionality within online banking platform.
To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank clients.
To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.
Manage portfolio of clients for the segment related to platform requirements.
Provide ongoing consultation with clients, from a relationship management point of view (client retention).
Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets.
Onboard new clients onto platform.
Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online banking.
Execute projects and campaigns within agreed scope (e.g. sell/promote simple payments to clients).
Ensure the correct compliance and legal documents are in place and kept on record within area of responsibility.
Ensure continuous update of client information on relevant systems.
Extract and analyse relevant reports to manage portfolio.
Ensure continuous improvement and enhancements to products and processes.
Prepare and present product presentations to clients as and when required.
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
Engage in cross-functional relationships to obtain and to provide work support.
Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships.
Ensure full understanding of client needs to deliver a quality service.
Ensure client service solutions are aligned to the business operational plan, Organisational values and service standards.
Communicate how client service solution will be implemented and secures buy-in.
Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service options.
Ensure resolution of client queries and complaints timeously and ownership of issues.
Analyse client feedback to help improve client service
Propose ideas to improve client service.
Participate in planned activities that are appropriate for own development.
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