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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
- To provide subject matter expertise to clients on all the functionality within online banking platform.
- To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank clients.
- To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.
- Manage portfolio of clients for the segment related to platform requirements.
- Provide ongoing consultation with clients, from a relationship management point of view (client retention).
- Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets.
- Onboard new clients onto platform.
- Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online banking.
- Execute projects and campaigns within agreed scope (e.g. sell/promote simple payments to clients).
- Ensure the correct compliance and legal documents are in place and kept on record within area of responsibility.
- Ensure continuous update of client information on relevant systems.
- Extract and analyse relevant reports to manage portfolio.
- Ensure continuous improvement and enhancements to products and processes.
- Prepare and present product presentations to clients as and when required.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships.
- Ensure full understanding of client needs to deliver a quality service.
- Ensure client service solutions are aligned to the business operational plan, Organisational values and service standards.
- Communicate how client service solution will be implemented and secures buy-in.
- Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service options.
- Ensure resolution of client queries and complaints timeously and ownership of issues.
- Analyse client feedback to help improve client service
- Propose ideas to improve client service.
- Participate in planned activities that are appropriate for own development.
Education and Experience
- Degree/BTech in Engineering
- 5+ Years of experience in the field (Platform)
- Financial Industry exposure is an advantage
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
- Hello future Systems Analyst!
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our FR Life team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
- Participate in the creation of and fleshing out of business requirements
- Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
- Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided) Produce logical, technical, and functional specifications from business requirements
- Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations
You will be an ideal candidate if you:
- Have SQL knowledge – basic / intermediate
- Have Web services experience
- Have experience in Integrations (integration experience between applications)
- Have 3 years System analysis experience
- Have Programming experience
- Have JSON, XML experience
- Have SOAP UI experience (a must)
- Understand how to interpret XSD’s and swagger documents
- Can write technical requirements
- Are accredited with a TOGAF certification (advantageous)
You will have access to:
- Opportunities to network and collaborate
- Work that is challenging
- Opportunities to innovate
- Conditions that are flexible
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
- To provide appropriate risk and investment advice for clients, adhering to FAIS compliance requirements, within the bank Premium Advisory Sales and Product mandates, advice philosophy and targets.
- Hello Future, Business Financial Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
- Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
- Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
- Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice
You will be an ideal candidate if you:
- Relevant Degree in Finance, Accounting or Investment Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
- RE 5 (Must not be under supervision)
- 3 to 5 years’ experience in a similar environment
- Experience in writing Business Insurance policies
- Experience in sales, investment and risk acumen
- Experience within the Financial Services Sector
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
- The ideal candidate must be able to work in the Stellenbosch area
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Strong sales and client service experience
- Ability to bring in new business and increase acquisition
- Strong credit experience and negotiation skills
- Build and maintain stakeholder relationships experience (any segment)
- Strong collaboration skills
- Exposure to dealing with juristic clients
- Portfolio management experience
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through.
- Ensure effective management of the leads pipeline.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Contribute to innovation by finding faster and more accurate ways of working.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Act responsibly with work related resources in order to contribute to cost containment.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Achieve expected financial targets and uphold associated service levels.
You Will Be an Ideal Candidate If You
- Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
- Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
- A person must not be unrehabilitated insolvent.
You Will Have Access To
- Opportunities to network and collaborate.
- Challenging Working Opportunities to innovate.
We Can Be a Match If You Are
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
go to method of application »
Job Description
- To provide appropriate risk and investment advice for clients, adhering to FAIS compliance requirements, within the bank Premium Advisory Sales and Product mandates, advice philosophy and targets.
- Hello Future, Business Financial Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
- Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
- Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
- Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice
You will be an ideal candidate if you:
- Relevant Degree in Finance, Accounting or Investment Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
- RE 5 (Must not be under supervision)
- 3 to 5 years’ experience in a similar environment
- Experience in writing Business Insurance policies
- Experience in sales, investment and risk acumen
- Experience within the Financial Services Sector
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
- The ideal candidate must be able to work in the Stellenbosch area
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Strong sales and client service experience
- Ability to bring in new business and increase acquisition
- Strong credit experience and negotiation skills
- Build and maintain stakeholder relationships experience (any segment)
- Strong collaboration skills
- Exposure to dealing with juristic clients
- Portfolio management experience
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Job Description
- To execute fraud risk management processes to guide and assist business identifying and analysing risk incidences threatening the assets, earning capacity and success.
- Active participation in specialist practice forums to share information and insights across the business.
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
- Work with business stakeholders to ensure efficient and effective fraud risk solutions.
- Analyse existing fraud data using statistics to evaluate fraud occurrences and make recommendations to reduce future incidences through improved prevention and detection measures.
- Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Monitor fraud processes to identify possible loopholes and existing practices that support fraud management effectively.
- Delivery of preliminary risk investigations and processing of all identified risks by participate in research and development of risk assessments.
- Present ideas via reports and presentations, outlining findings and making recommendations for improvements.
- Propose and implement new and improved models and methodologies by maintaining and developing risk policies and procedures including development of contingency plans to deal with emergencies.
- Conduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in the business.
- Manage personal development to increase own skills and competencies.
- Maintain expert knowledge on relevant legislative amendments, industry best practice and provision of proactive advice and solutions to relevant stakeholders.
- Compile and communicate accurate and timely fraud analytics function reports to and keep key stakeholders informed of required fraud information including updating relevant information systems accessed by the fraud community.
- Be involved with implementing and managing risk mitigation programs as directed from time to time by management.
- Ensure policies and procedures meet the business and risk requirements.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
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Job Description
- FNB Life is currently recruiting for a Risk Head. The role is responsible to manage risk in a high complex environment through development of risk management strategy aligned to segment and group strategy for FNB Life. The Risk Head will be appointed as the Head of the Risk Management Control Function as per the Prudential Standards.
- Implement and manage a Risk Management Function as required by the Prudential Standards for Insurers.
- Be appointed as the Head of Risk Management Control Function and manage relationship with Prudential Authority as pertaining to the function.
- Manage a team of professionals.
- Responsible for setting policies and procedures for the management of life insurance risk and provide insights and reporting of the risk type to business and other stakeholders.
- Responsible for implementing FirstRand policies pertaining to operational risk and IT risk and manage these risks for a growing insurer.
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
- Create risk awareness and manages audit findings.
- Participate in Group risk forums where required and cascades relevant information through team.
- Provide oversight of implementation of risk policies and procedures, aligned to FirstRand policies and procedures, to ensure compliance with legislative and regulatory requirements.
- Interpret and apply policy to business to drive risk outcomes.
- Develop key performance indicators to measure risk outcomes.
- Execute defined business strategy by translating it into the business operations.
- Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Manage the process for the Own Risk and Solvency Assessment and produce required outputs.
- Be aware of, and responsive to local conditions.
- Influence the development of appropriate organisational structures, capacity and delivery systems.
- Implement best practices against the risk management framework and adjust practices as and when necessary.
- Establish a sound risk management culture through awareness of campaigns to influence behaviour and drive the importance of compliance.
The ideal fit for the role:
- Bachelor of Commerce with specialisation in actuarial science, risk management or legal.
- 6-8 years’ experience in Risk Management or related fields for a life insurer.
- Proven ability to operate at both strategic and detailed level.
- Driven to consistently exceed expectations, strong work ethic and perseverance, with the ability to operate “in the grey”.
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction
Hello Future Client Experience Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team in Employee Benefits, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
Are you someone who can:
- Foster collaborative engagements with other teams to develop client journeys and key touchpoints for umbrella fund clients and financial advisors
- Develop and implement strategies to educate members and corporate clients on financial wellness at the key touch points as it relates to pension matters
- Craft communications and work with product managers to create experiences that members and employers can engage with be it email campaigns, online activations or using the member app
- Demonstrate collaboration by applying continuous improvement on best practices and optimizing available resources to increase effectiveness of the engagements
- Deliver change initiatives to support opportunities to improve the customer experience
- Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience
You will be an ideal candidate if you:
- Have a degree
- Hold the CFP designation,
- Have more than 10 years’ experience in the field of pension consulting and have led of team of pension fund consultants
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Attention to detail
- Thrive in a collaborative environment
- Deadline driven
- Able to handle a pressurized environment
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Job Description
- To plan, design and implement scalable and robust data models and physical data models and ensure effective movement, collection, integration, storage and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)
- Control expenditure and identify process improvements to contain and reduce costs.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Recommend and implement technologies that improve cost effectiveness and systems flexibility.
- Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements Assist with gap analysis and business cases including cost and effort analysis.
- Conduct hands-on work related to profiling, documenting, and validating the clients.
- Execute remediation actions as agreed with client Install or update required system components.
- Implement the necessary components and frameworks required for automated deployments and task scheduling.
- Build unit and systems tests to ensure successful delivery of components into production.
- Manage the user acceptance testing UAT and associated signoff through change control.
- Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
- Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
- Develop and maintain the physical data marts and databases.
- Automate tasks related to data pipelines for the deployment of operational analytics.
- Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
- Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
- Create change scripts and sets scripts up to be ready and implemented in production.
- Participate in architecture forum (as and when required).
- Utilise various components and tools which make up the data platform for enhanced service delivery.
- Work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform.
- Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
- Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
- Grow online technical knowledge platform, identify best practices, and develop guidelines for optimum usage of tools.
- Assist and work on projects to roll out and support to team members.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage, and nurture collaborative relationships across area of specialisation.
Qualification
- Degree/Diploma in Computer Sciences or related
Required Skills and Experience
- 9 + years’ experience in a similar environment, of which 4 - 5 years ideally at a junior specialist level
- Experience with Extract, Transform and Load (ETL)
- Experience with Big Data and related platforms (Hadoop)
- Experience in data integration for consumption use cases.
- Experience with Ab Initio is advantageous.
- DBA experience advantageous.
- Technical skills (e.g., Code development, translate Business Requirements into technical requirements and produce technical requirements specifications documentation)
- Business understanding (e.g., Understanding context to requests such as objectives and questions to be answered)
- People skills in relation to stakeholder management
Leadership skills
- Strategic thinking/organizational awareness
Skills:
- ETL
- Hadoop (Hive)
- SQL querying and administration (Teradata advantageous)
- Ab Initio advantageous
- SAS
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Job Description
Hello Future Leadership Learning Specialist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Develop and implement leadership development programmes for emerging, mid-level, and senior leaders.
- Collaborate with internal stakeholders, including Business Human Capital (BHC), Talent Management, and leaders, to assess and address leadership development needs.
- Manage relationships with external suppliers to deliver targeted learning solutions and development programmes.
- Implement leadership assessments and gather insights on leadership strengths and gaps.
- Monitor and measure the impact of leadership programmes through KPIs, feedback, and post-programme evaluations.
- Analyse programme outcomes and recommend continuous improvements to enhance leadership capabilities.
- Partner with BHC, Talent Management, and leaders to ensure alignment of leadership programmes with business objectives.
- Provide regular reporting on program effectiveness, challenges, and opportunities for improvement.
- Engage senior leadership to promote participation and buy-in for leadership development initiatives.
- Integrate inclusive leadership principles into development programmes.
- Promote leadership initiatives that foster a diverse and inclusive workplace.
- Support leadership in driving culture change initiatives through development programmes.
- Align leadership programmes with the organisation’s values and strategic priorities.
What you’ll need:
- Bachelor’s degree in Human Resources, Organisational Psychology, Business, or a related field.
- 5+ years of experience in leadership development, talent management, or learning & development.
- Experience working with leadership assessments (e.g., 360-degree feedback tools).
- Proven ability to design and manage leadership development programmes.
- Experience collaborating with senior stakeholders and managing external suppliers.
- Knowledge of diversity, equity, and inclusion (DEI) principles in leadership development.
- Knowledge of leadership development theories, models and adult learning theories
- Strategic thinking and business acumen.
- Excellent communication and interpersonal skills.
- Strong project management skills with the ability to manage multiple initiatives.
- Ability to engage and influence senior stakeholders.
- Analytical mindset with the ability to interpret data for decision-making.
- Passion for leadership development and continuous improvement.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
Hello Future System Engineering Technical Specialist – Mainframe Storage
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Job summary:
- A Mainframe Storage Technical Specialist is an expert in managing and optimizing mainframe storage systems, often focusing on technical solutions and advanced problem-solving. This role requires deep technical knowledge and the ability to handle complex storage challenges.
Overview of the role and requirements:
- Extensive experience in Mainframe storage systems, handling both routine and complex tasks.
- Proven track record of managing and executing technical projects related to storage systems.
- Advanced Mainframe Knowledge: Deep understanding of mainframe systems and storage architectures.
- Performance Tuning: Expertise in monitoring and optimizing storage performance.
- Scripting and Automation: Proficiency in scripting languages (e.g., REXX, JCL) to automate technical tasks.
- Security Protocols: Knowledge of advanced security measures to protect data integrity.
You will be responsible for:
- Technical Expertise: Providing advanced technical support and solutions for mainframe storage systems.
- System Optimization: Implementing and managing techniques to optimize storage performance and efficiency.
- Problem Resolution: Troubleshooting and resolving complex storage issues that require specialized knowledge.
- System Upgrades: Planning and executing upgrades to storage hardware and software to ensure systems remain current and efficient.
- Security Management: Implementing advanced security measures to protect data integrity and prevent unauthorized access.
- Documentation: Creating detailed technical documentation for storage configurations, procedures, and changes.
- Collaboration: Working closely with other IT teams to ensure storage solutions meet organizational needs.
- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Provide secondly level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
- Work with management to develop database strategies to support company need in effective database performance.
- Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
- Explore ways to constantly improve quality of existing services, processes and systems to be more efficient
- Advise management on effective applications with regards to Maintenance, Support, Man machine interfaces and Data management.
- Manage system enhancements by implementations and changes after testing. Draft system definition documentation to ensure effective implementation
- Define host software products and ensure availability of Host Software
- Explore ways to constantly improve quality of existing services, processes and systems to be more efficient
- Manage own development to increase own competencies
- In-depth system / application knowledge obtains and sustain to maximise contribution to the role
What you will need:
- Advanced problem-solving experience in troubleshooting and resolving complex storage issues
- 9+ years of experience working with mainframe storage systems, handling both routine and complex tasks.
- IT Degree or IT Diploma
- IBM Certified Specialist - z/OS System Programmer: Demonstrates advanced knowledge of IBM z/OS systems.
- IBM Certified Specialist - Storage Technical V2: Focuses on advanced storage management and optimization.
- CompTIA Storage+ Powered by SNIA: Provides a comprehensive understanding of storage networking concepts.
- Certified Information Systems Security Professional (CISSP): Valuable for understanding and implementing advanced security protocols.
We can be a match if you can:
- Strong analytical skills to troubleshoot and resolve complex storage-related issues.
- Effective communication skills to collaborate with other IT teams and explain technical concepts.
- Ability to work effectively in a team environment
- Stakeholder management
- Ability to learn and adapt quickly to new technologies and processes
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
go to method of application »
Job Description
- To coordinate people and processes and drive business change that delivers value through the structured implementation and delivery of projects against time, resource, budget, and scope constraints for medium to large and/or medium to highly complex BU/PH.
Hello IT Project Manager,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Improve the lives of the customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
You’ll be an ideal candidate if you have:
- Must have a formal IT Project Management course / certificate / university module.
- Must have min 5+ - years IT Project Management experience.
- Must have experience running Technology / Technical projects.
- Experience with Climate Risk and/or ESG Environment and Social Governance
- Experience in the banking industry
Additional information
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
- Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
- Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Define project success criteria and disseminate them to involved parties throughout project life cycles
- Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
- Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.
Qualifications and Experience
- Minimum Qualification - Completed relevant undergrad degree/diploma
- Preferred Qualification - Post graduate degree
- Must have a formal IT Project Management course / certificate / university module.
- Experience – 5+ years IT Project Management experience
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competenciesJob Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
go to method of application »
Job Description
Hello Future Cost Accountant
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As Cost Accountant in FNB Personal Segment Advisory and Suites you will be responsible for building costing models including forecasting and budgeting, as well as using established processes in order to support internal reporting requirements and cost efficiencies
- To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future
Are You Someone Who Can
- Prevent wastage and identify process improvements to contain and reduce costs
- Provide input into costing projects involving a segment, business unit, function or country/region (as applicable)
- Influence creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
- Build, run and execute profitability models and provide required reports for business
- Provide feedback to the business on monthly and ad hoc analysis and reports to support decision making
- Build and calculate cost models and work within established work and service processes
- Conduct review and scenario planning to provide guidance on budgetary process in terms of spend and forecast adjustments
- Develop new insights into situations and apply innovative solutions to make organisational improvements
- Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Deliver internal and external customer service excellence through adherence to quality service standards
- Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate
You will be an ideal candidate If you have
- BCom Accounting
- Management Accounting
- 3-5 years working experience
- Understanding of Costing principals
- Excel Efficiency
- SQL
- Power BI
We can be a match if you are / have
- Adaptable and curious
- Thrive in a collaborative environment
- Conceptual and Big Picture Thinking
- Ethical Judgement
- Solid Leadership
- People Management
- Strategic Thinking
go to method of application »
Job Description
- To implement the tactical plans and business processes required to create, maintain, and enhance data, be responsible for the daily management of a critical data asset within area of responsibility and provide guidance to an allocated data set and actively manage data in order to meet compliance requirements, align data to business priorities, continuously improve data quality, reduce cost of data management, and to increase confidence in data and information integrity.
Are you someone who can:
- Comply with data policies, standards, tools and best practices within the data domain of responsibility.
- Apply domain-level data architecture and data management best practices to area of responsibility.
- Assist with compliance with internal policy, regulatory requirements and data practice standards.
- Interacts and builds relationships with internal and external stakeholders to ensure compliance with statutory requirements.
- Document business term definitions.
- Maintain metadata, data quality rules, Enterprise Data Model (EDM), reference data, records register, where applicable.
- Respond to data queries e.g. data quality issues as defined by the data quality issue resolution process.
- Perform root cause analysis to resolve data quality issues and implement solutions accordingly.
- Provide input into information management metrics.
- Provide input into accurate and reliable reporting together with analyzing trends and data used to improve business decisions.
- Provide input into accurate and reliable reporting in line with business, compliance and governance requirements.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Define information management requirements (e.g. data cleansing and data quality, etc.) and drive the implementation of the requirements within area of responsibility).
- Participate in data related projects and provide required domain level expertise.
- Align data activities to targeted projects for remediation and drive activities accordingly.
- Participate in activities of the Segment implementation roadmap for the information management function.
- Participate in the maturity roadmap for relevant Business Unit aligned to implementation roadmap and provide inputs for roadmap assessment.
- Consult in matters of data workflows, master data security, and access rights for area of responsibility.
- Promote best practices and make recommendations to business users that will create efficiencies and ensure data integrity for area of responsibility.
- Identify possible solutions to support business requirements and partners with stakeholders to develop an optimum solution.
You will be an ideal candidate if you have:
- Minimum Qualification: Minimum Qualification Bachelor’s degree in computer science, Information Systems, or related field
- Experience: 3years of experience in data management, data analysis or data governance preferred.
- PowerBi
- Python
- SQL query
- Power query
You will have access to:
- Opportunities to network and collaborate.
- Challenging work environment.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
Hello Future Java Developer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
Are you someone who can:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
- Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
- Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
- Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
- Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
- Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
- Manage own development to increase own competencies and develop technical and business skills.
- Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
- Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.
Additional Requirements:
- Must have at least 5 years Java Development experience
- Must have 3 years leadership exposure
- Springboot
- Java adv. OCA/OCP
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
go to method of application »
Job Description
- To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.
Hello Future, Financial Manager,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Ad-hoc Finance Requests: Respond to ad-hoc finance requests as needed. The more important thing is to find a technically minded, fully qualified CA(SA), who has an excellent ability to fit in as a trusted team player in this extremely warm, welcoming, and well-respected finance team.
Are you someone who can:
- Do monthly reporting on Insurance Pillar Operations and Financials: Prepare and report on the operational and financial performance of the Insurance Pillar, including the flash report and CEO updates.
- Gain exposure to the budget process and contribute to the preparation of the Insurance Pillar’s budget presentation.
- Assist in preparing the annual financial statement analysis booklet for the insurance entities within the Group, gaining exposure to investor reporting.
- Support the team in preparing financial statements for the insurance entities, including updating audit memorandums, collaborating with different finance teams on AFS workings, and liaising with both internal and external auditors as needed.
- Serve as the technical expert within the Insurance Pillar, working closely with Group Technical.
- Use Essbase and HFM systems to source financial data for recording and analysis.
- Approve invoices related to the Insurance Pillar.
- Collaborate with stakeholders to provide financial insights and guidance that influence operational and general decision-making.
- Regularly assess your own performance, actively seek feedback, and request training as needed.
- Participate in fostering a development-oriented culture by sharing information on successes, issues, trends, and ideas.
- Prepare and present monthly updates to relevant stakeholders.
You will be an ideal candidate if you have:
- A Fully qualified CA(SA), ideally 2 – 5 years’ post-qualified however all candidates will be considered equally on their own merits.
- Exceptional academic track record (track record of excellence from matric through to CTA, academic articles and board exams)
Key skills and experience
- Technically strong, demonstrating attention to detail, especially when it comes to IFRS.
- Exposure to the insurance sector, advantageous
- IFRS17 understanding or exposure, highly advantageous
- Essbase working experience, advantageous
- HFM working experience, advantageous
- Confident and comfortable to give specialized advice on technical matters
- Articulate in speech, and in written English, when expressing opinions
- An excellent and thorough researcher
Personality
- And individual who is looking for longevity in a permanent role
- Self-starter with a passion for their career and their own self-development
- Candidates who are looking for a flexible and modern environment
- Patient as the role mainly depends on others to provide information and data
- Proficiency in excel and power point
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
Method of Application
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