Plennegy: Sage X3 Functional Specialist at Plennegy Group

RESPONSIBILITIES:

ERP Functional Support, Fault Resolution and Consulting Partner Liaison

• All high-priority Sage X3 support tickets triaged within 1 business day; consulting partner-assigned service desk backlog reviewed weekly; open items older than 30 days escalated with documented status.
• Monthly reporting to Group IT Manager on open ticket age, consulting partner spend attribution, and resolution trend.
• Root cause documented for all recurring ERP faults; functional or configuration remediation implemented within agreed timelines; reduction in repeat tickets quarter-on-quarter.
• Zero unapproved changes to the Sage X3 production environment.

System Configuration, Financial Accuracy and Change Governance

• All ERP configuration changes documented with a functional specification before implementation; UAT sign-off obtained for every change before production deployment.
• Financial control accounts reconciled at each month-end; costing variances (PPV, inventory costing adjustments, GRNI, overhead) investigated and resolved within the financial period close.
• Zero production deployments proceeding without a documented rollback approach.

ERP Improvement, Requirements and Change Pipeline

• A documented change brief required for all ERP enhancement requests before any configuration or development work commences; sign-off obtained from the relevant business stakeholder prior to solution design.
• A prioritised ERP change backlog maintained and reviewed monthly with the Group IT Manager, with effort estimates and business impact ratings for each item.
• Functional specifications produced for all system changes, covering current state, proposed solution, configuration steps, test criteria, and rollback approach.

Integration, Data Integrity and Development Collaboration

• All integration touchpoints between Sage X3 and adjacent systems documented and kept current; functional input provided to the development team for any API, EDI, or data pipeline work involving ERP data.
• Data integrity checks performed at period-end across key integration points; discrepancies raised, investigated, and resolved within the financial close window.
• No integration-related production incidents attributable to missing or outdated functional context.

User Enablement and Knowledge Management

• A structured super-user network maintained across business units; super-users trained on relevant module changes before production deployment.
• ERP process documentation maintained in the IT knowledge base and kept current following any configuration change; end-user guides reviewed at least annually.
• New staff onboarding onto Sage X3 supported with role-appropriate training and documented completion records.

Multi-entity and Multi-site Governance

• ERP configuration consistency maintained across all active Plennegy entities; any entity-specific deviations documented with business justification and approved by the Group IT Manager.
• Period-end close activities coordinated across entities to ensure financial reporting timelines are met; issues impeding close escalated on the day they are identified.

Requirements

REQUIREMENTS:

Education/Qualifications:

• Matric / National Senior Certificate. (required)
• Tertiary qualification in Information Technology, Accounting, Financial Management, Business Informatics, or a related field at diploma level or higher. (required)
• Sage X3 functional certification or accreditation is preferred. Candidates with demonstrably strong hands-on Sage X3 experience who are not yet certified will be considered; practical depth of knowledge takes precedence over certification status.
• A formal project management qualification (PMP, PRINCE2, or equivalent) is preferred but not required.

Experience:

• Minimum five years of hands-on Sage X3 experience in a functional or super-user capacity. (required)
• Demonstrated experience across at least three of the following modules: Accounts Receivable, Accounts Payable, General Ledger, Inventory, Purchasing, Sales, Manufacturing, or Quality Control.
• Proven experience resolving complex ERP faults independently, including costing discrepancies, control account imbalances, and integration errors.
• Experience managing or working alongside an external ERP consulting partner, including ticket triage, scope management, and spend tracking.
• Demonstrated experience documenting ERP configuration changes and enhancements in sufficient detail for developer handover, UAT execution, and post-implementation audit, covering current state, proposed solution, test criteria, and rollback approach.
• Experience planning and executing UAT cycles, including test script design, defect logging, and sign-off coordination.
• Multi-entity, multi-site, or multi-currency Sage X3 environment experience preferred.
• Agricultural, manufacturing, or distribution sector background advantageous.