Policy Admin Team Leader at Motus Holdings Limited

Job Description

• LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.
• LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
• LiquidCapital is seeking to employ a qualified and experienced Policy Admin Team Leader.  The successful candidate will join a dynamic and highly skilled Policy Admin Team.      
• The successful candidate will report directly to the Policy Admin Manager.

JOB DESCRIPTION:

• To plan, coordinate and control the quality of a team's work activities that supports the processing and administration of policies, contributing to client satisfaction and effective service delivery.

KEY DUTIES & RESPONSIBILITIES:

PROCESS

Assist a team with the identification and resolution of problems and provide solutions that lead to:

• improved operational service delivery and quality.
• Execute own and teamwork in line with governance and compliance processes.
• Identify and apply known solutions to operational problems within the team environment and escalate unresolved issues.
• Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
• Monitor and report on own and team's transactional activities to provide timely information for decision making in area of accountability.
• Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met.
• Understand and execute administrative functions as required by the position.
• Provide operational support related to policy and administrative activities and initiatives to contribute to the overall growth and profitability of the business area.

FINANCE

• Coordinate and monitor daily work activities within the team environment to prevent financial losses.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Coordinate team activities to meet and exceed customer expectations.

PEOPLE

• Act as change agent and provide support to the team throughout the implementation of identified change initiatives.
• Coordinate and participate in learning interventions to establish a learning and growth culture within the team.

QUALIFICATIONS AND EXPERIENCE:

• 2 - 3 years' experience in a similar environment
• Grade 12
• Advanced Excel
• Proven track record of managing a team

SKILLS AND PERSONAL ATTRIBUTES:

• Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
• Excellent communication (verbal and written) - Good command of the English language
• Advantageous – Bilingual/Multilingual
• People skills
• Ability to manage and lead a team
• Assertive
• Ability to multi-task - excellent time management
• Accuracy and attention to detail
• Ability to work under pressure
• Own and live up to company values.

Closing Date 24 August 2026