Porter at Accor Hotel

Job Description

Specific duties, responsibilities & Key performance areas

• Provide a warm, engaging welcome to all Guests and visitors at the Hotel
• Maintain a good relationship with all taxi drivers
• Ensure the traffic of front entrance is in good order at all times
• Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
• Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
• Organize taxis for all in-house Guests and patrons
• Ensure all patrons or Guest’s cars are parked properly with care
• Make Guests aware of any dents/ scratches before issuing of valet ticket
• Liaise with valet staff for parking and collecting of cars
• Ensure a high awareness of security at all times
• Be aware of all functions that are taking place in the hotel and to direct Guests to the correct destination
• Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
• Maintain amicable and co-operative working relations with other departments in the Hotel
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Be aware of the departmental rota and to always be on time for duty
• Other duties assigned

Qualifications

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while    remaining calm and collective
• Must be flexible in terms of working hours and willing to work overnight
• Prior experience in customer service an asset