Portfolio Analyst at FNB South Africa

Job Description

• Hello Portfolio Analyst. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team at FNB Personal Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• We are looking for a Portfolio Analyst based in Randburg/Ferndale with experience in using Hogan and Plexis, who can handle collections and recovery on accounts, engage and remind customers about payments, identify early risks, converse with customers regarding defaulting accounts, make payment arrangements on consumer accounts, assess and make adjustments on accounts, and assist with ongoing credit and risk management, as well as provide collection support and administration to control exposure.

Are You Someone Who Can

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Monitor daily overdrawn printouts and undertake refers to reduce overdrawn accounts
• Comply with governance in terms of legislative and audit requirements
• Monitor and control branch OCS queues, SAD queues to reduce number of activities required to zero.
• Approval of all facility requests within LDA. Analyse facility requests outside LDA with recommendation to management
• Monitor / manage / close dormant accounts to increase retention of client base and decrease cost
• Monitor and manage the categorisation of accounts within portfolio and manage triggered accounts to ensure client portfolio is up to date.
• Monitor and manage the collection process to increase efficiencies and increase recovery
• Gather and distribute relevant business information
• Manage personal development to increase own skills and competencies

You Will Be an Ideal Candidate If You Have

Additional Information

• 2-3 years' experience in credit, collections and/or recovery
• Experience on Hogan and Plexis, will be advantageous
• Account risk management
• Payment arrangements

Qualification

• Diploma at NQF Level 6
• Degree would be advantageous
• Equivalent qualification

You will have access to

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are / have

• Analytical
• Adaptable and curious
• Thrive in a collaborative environment
• Conceptual and Big Picture Thinking
• Strategic Thinking