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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To proactively grow the balance sheet of a allocated customer, deliver exceptional experience and education to portfolio of clients on wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
- Prevent wastage and identify process improvements to contain and reduce costs.
- Conduct digital client reviews within the context of client engagements.
- Liaise with SMEs on complex products to provide appropriate product advise.
- Execute on opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
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Job Description
- To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.
- FNB introduction
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
- Investigate available investment opportunities to determine compatibility with client financial plans.
- Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Achieve gross production target as indicated in scorecard.
- Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Engage in cross-functional activities.
- Collaborate across boundaries and finds common ground with a widening range of stakeholders.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
You will be an ideal candidate if you:
- Relevant Degree in Investment or Economics.
- Completed Certified Financial Planner preferred.
- Have 3 to 5 years’ experience as a Wealth Manager with sales and advisory experience with high income clients.
- Candidates with the following FAIS experience will be given preference:
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Job Description
- To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Drive sales across product and campaign initiatives to exceed set targets
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secure buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develop an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educate others and make suggestions for improvements
- Network and participate in specialist risk forums where required
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred to specific functions
- Ensure conflict resolution and respond to complaints or concerns
- Set relevant stretch goals for team and motivate achievement
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Job Description
Hello Future Business Intelligence Developer II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide expertise in the design, development, and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.
Are you someone who can:
- Creates solutions to meet customer demands.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Ensure full understanding of customer needs to deliver a quality service.
- Propose ideas to improve customer service.
- Participate in planned activities that are appropriate for own development.
- Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
- Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
- Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
- Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies.
- Interpret the source to target mapping to be used to extract data from various sources.
- Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
- Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
- Liaise with BI Manager and business on issues related to project and support in resolution.
- Develop business solution based on source to target mapping and business requirements specifications (BRS).
- Perform unit testing.
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
- Develops an understanding of risks and risk management approaches.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Educates others and makes suggestions for improvements.
- Networks and participates in specialist risk forums where required.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across area of specialization.
- Display and ecourage an appreciation of teamwork and inclusivity.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Creates solutions to meet customer demands.
- Deliver internal and external customer service excellence through adherence to quality service standards.
You will be an ideal candidate if you:
- Minimum Qualification - Relevant Degree in Information Technology, Data Science.
- Experience – 2/3 years relevant experience
- SAS
- PowerBI
- mySQL
- Experience in working with Financial Data
You will have access to:
- Opportunities to network and collaborate.
- Challenging work environment.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- To analyses credit data to estimate degree of risk in extending credit or lending money
- Consults with management to assist in corporate planning
- Credit assessments of salaried home loans applications.
- Adhere to negotiated service levels and turnaround times in support of business strategy.
- Ability to effectively prioritise and organise workflow.
- Customer and results driven.
- Make informed credit decisions.
- Assist internal sales partners with credit decisions and application of the credit policy.
- uild and maintain relationships with internal business partners.
- Responsible for making credit decisions.
- Keep abreast with what’s happening within the market place and more specifically with regards to process and credit policy.
- To facilitate and monitor adherence to service guarantee times.
- Resolve any credit issues and process problems/challenges with Payouts and other internal business partners.
- Escalate to manager any credit issues with products/processes/ standards.
- Optimises work through the application of learning experiences
- Engages in activities for own development
- Ensures customer service solutions are aligned to the operational business plan
- Develops and leverages cooperative credit risk stakeholder relationships and networks
- Contributes to cost efficiencies
- Contributes to teamwork
- Ensures operational excellence through the delivery of work processes according to defined quality standards
- Liaises with internal and external stakeholders and support functions
- Analyses the integrity of credit applications
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Job Description
Hello Future Systems Administrator
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide guidance in the implementation, installation, configuration and testing of system software on all relevant mainframes to code and automate tasks that optimise processing aligned to business requirements.
Are you someone who can:
- Deliver against operational and cost targets.
- Installation and Setup of workstations and Servers for all mainstream manufactures (IBM, HP Dell).
- Daily Capacity and health Checks. Software maintenance and customisation. Active Directory Management, DNS, DHCP WINS.
- Create Batch Schedules.
- Create Change Order. Code Basic JCL. Code Basic Automation.
- Support batch FTP and the creation of FTP encryption data by Development. Analyze and change batch schedules on request.
- Controls illegal Intrusions from non-permissible entities outside the corporate network.
- Manages the Group Corporate server infrastructure.
- Advice on security prevention enhancements.
- Takes care of the Backup Systems according to Baseline Standards in order to maintain Business Continuity.
- Controls Server and network hardware that may cause system down time.
- Prioritise resource allocation to minimise and reduce wastage.
- Identify, control and escalate potential risks that may lead to increased costs.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Deliver customer experience excellence aligned to Organisational values and service standards.
- Build professional long-term relationships with customers based on trust that builds the brand.
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Develops an understanding of risks and risk management approaches.
- Educates others and makes suggestions for improvements.
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Assess own performance against competencies and skills required delivery.
- Identify development needs and select effective solutions to address own development need.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
Hello Future Human Capital Co ordinator (6 month temp contract)
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide advice and support to increase operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures.
Are you someone who can:
- Contribute to cost efficiencies through responsible utilisation of work-related resources
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards
- Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Provide support to business or HCBP through the provision of relevant process documentation to effectively manage turnaround times and drive project implementation
- Execute the HC strategy and play a key role supporting Operational Excellence
- Provide guidance in the effective and consistent application of the HC policy
- Enable the journey to platform and support business and HCBP in the change
- Identify and utilise opportunities to assess and improve own performance
- Contribute to teamwork and inclusivity within own team.
You will be an ideal candidate if you:
- Qualification: Matric, Relevant Certification or Diploma
- Experience: 2-3 years’ experience in a Human Capital team
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- Passionate about HC and driving results in people
- WorkDay change champion.
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
- To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions.
- To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Collect arrears and negotiate acceptable RAR's.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Research and develop new MIS / reports for risk management.
- Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
- Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
- Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
- Manage own development to increase own competencies.
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Job Description
Hello Future Cyber Security Specialist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Overview of the role and requirements:
The successful candidates plays a KEY role in the following 3 areas:
- Defining and delivering the Cyber Detection Strategy (Alerting for the SOC to in order to detect any malicious activity)
- Performing Pro-Active Threat Hunting to find any malicious activity that may have evaded the security controls deployed in the bank.
- Alternate Cyber Security Incident First Responder Lead for FRG
- Security Consulting where required by FRG Business Units
- Threat Intelligence Analytics and Response
- To provide guidance and support in delivering the Cyber Detection Strategy and performing pro-active threat hunting to detect malicious cyber activity against the bank
- Red Team/Penetration Testing Experience
What you will need:
- 5+ years experience in a similar role
- Bachelor degree in a related field such as information security, management or computer engineering
- CEH (Certified Ethical Hacker) OR CISSP (Certified Information Systems Security Professional)
- Strong command of cyber threat detection, investigation and mitigation
- Knowledge of Incident Response and Investigations
- Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS)
- Red Team/Penetration Testing Experience
- This is a hands-on technical role and requires a high level of technical ability and understanding across a variety of security systems, particularly within Microsoft and Cisco.
- Strong awareness of cyber-attack techniques and how protective monitoring systems can be used for detection, mitigation, remediation and protection.
- Experience in working with a SIEM
You will be responsible for:
Cyber Security Detection Framework
- Business Owners of all playbooks (Definition, Coordination and Review)
- Enhance and Automate Security Alerting (Use Cases and Playbooks)
- Understand the Threat Landscape
- Make use of threat intelligence information together with organizations vulnerabilities to understand potentially new organizational threats or threats that are no longer of concern
- Identify NEW Threats that require use cases for alerting into the SOC
- Design and Maintain Alerts by translating complex security requirements into technical use case specifications
- Document Threat Attack Paths through Threat Modelling Techniques (Take lead on the identification of threats and risks)
- Host use case workshops with application and system owners to identify attack vectors and write monitoring rules to detect attacks in the environment
- Create correlation rules and/or logic to detect malicious activity
- Identify what log sources is required to build the Use Case
- Develop the Use Case - Separate signal from noise, distilling meaningful and actionable alerts from the collection of event information (EFFECTIVENESS).
- Test and Productionise the Use Case
Alert Optimisation
- To reduce false alerts, improve alert quality for effective intervention and reduce alert fatigue
- Log Analytics – To uncover patterns in user behaviours and identify potential problems pro-activity
Pro-Active Threat Hunting
- To proactively hunt for and investigate security events to identify artefacts of a cyber-attack.
- To proactively and iteratively detect, isolate and neutralize advanced threats that evade automated security solutions.
- To track and neutralize adversaries who could either be an insider (employee) or outsider (organized crime group)
- Search for cyber threats before an attack happens, when threats are identified the hunter needs to gather as much information on the behaviour, goals and methods of adversaries as possible to hand over to the Incident Response team.
- Responsible for reviewing system log events to proactively detect advanced threats that evade traditional security solutions.
- Set up basic hunts for the SOC analysts to run on a regular basis
- Hunts – Indicators of Compromise (IOC) Investigations. Identification of threats and breaches that may have previously gone unnoticed through other means. Hunting results can also help drive improvement in monitoring systems. Previous unknown IOC’s and malware may also be identified
Event Analytics
- Review Events that transpired and look for common trends to see if there is any further remediation required or
- Improvements to current security products to detect and block more effectively
- Log Analytics
- Find suspicious activity,
- To detect recurring patterns and
- Pick up insecure protocols being used within the organization
- Cyber Security Incident Response Lead (Participate or Lead a CSIRT Incident Response event)
- Providing response and initial management of any incident classified as P1 or P2 security incident
- Lead or Participate in a CSIRT Incident Response event.
- Co-ordinate the effective handling of the incident
- Identifying the root cause and recommending actions to be taken to contain and remediate the event
- Manage or provide in-depth technical investigations
- Security Incident Response Lead (Participate or Lead a CSIRT Incident Response event. (In-Depth technical investigations))
- Responsible for compiling the Incident Report to close out the incident
- Threat Intelligence for FRB (Outside In and Inside Out)
Threat Assessment Monitoring
- Responsible for threat landscape assessment and monitoring; brand abuse, information leakage, fake apps, phishing sites and other scam detection and take down, as well as general and telecommunications malware analysis and IOC generation.
- Threat Intelligence Feeds - Undertake analysis and monitoring of security feeds and other open source intelligence to research and gather information on vulnerabilities and exploits relevant to the bank.
- Identify and evaluate new sources of intelligence, and integrate in SIEM to provide single view of potential threats.
- Produce Cyber Threat Intelligence (Reporting) - Cybersecurity and information threat assessment based on published threats and the companies known vulnerabilities. (Outside In Intelligence)
- Produce actionable intelligence for FRG and the business units (Inside Out Intelligence)
- Liaise with internal and external technical stakeholders, providing intelligence regarding threat actor techniques, tactics and procedures to ensure correct and timely focused threat detection and mitigation.
- Produce quality tactical threat intelligence reports (This will result in promoting awareness of emerging cyber threats with recommended responses)
We can be a match if you can:
- Strong personal characteristics, energy, drive, focus, motivation, responsibility
- Self-motivated with ability to work without supervision
- Outcomes Driven (“Can Do” Attitude)
- Time Management
- Ability to perform within a Crisis Situation
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
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Job Description
- Work as a Learner in various selected departments to gain work experience and an overall understanding of the financial industry
Hello Future Trainee Call Centre Agent
- Welcome to FNB, the home of the #changeables. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
You will be an ideal candidate if you:
- Minimum qualification - Matric
- 1 + call centre experience
- Good customer service
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
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Job Description
Hello Future Finance Manager II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Central Reporting talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
- Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Manage and monitor the applications and effectiveness of the business's financial information systems.
- Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
- Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
- Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
- Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
- Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
- Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
- Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
- Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
You will be an ideal candidate if you possess:
- Qualification - Qualified CA and/or CIMA
- Experience - 3 to 5 years of working experience in financial field post qualification
- Additional Knowledge - Experience in financial services industry
You will have access to: (Benefits of the role)
- Opportunities to network and collaborate
- Challenging Working environment
- Opportunities to innovate
We can be a match if you are: (Behavioural attributes)
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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Job Description
- To ensure client frontline engagement to drive sales of Trade and Working Capital solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals
- Hello Future Deal Maker (Structured Trade & Commodity Finance)
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Commercial Structured Finance Solutions, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Ensure client frontline engagement to drive sales of Trade and Working Capital solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals
- Develop, encourage and nurture collaborative relationships across the FirstRand Group
- Prevent wastage, and on an ongoing basis identify process improvements to contain and reduce costs
- Deliver internal and external customer service excellence through adherence to quality service standards
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
- Analyse and interpret Financial Statements to determine deal structures
- Compile and present specialist credit reports and term sheets
- Consider risks related to the deals and obtain credit approval from relevant forums
- Initiate meetings with key stakeholders to track progress, manage expectations to ensure stakeholders' requirements are delivered
- Provide input into legal documentation and ensure that all processes are completed leading up to the closure of the deal
You will be an ideal candidate if you:
- Minimum Qualification - B Com degree (business related)
- Must have 5 years’ credit experience with a thorough knowledge of Trade instruments, and must be able to use these trade instruments to structure a trade deal for the client/bank
- Must have good presentation skills as the successful candidate is expected to present suitable structures to a client and bank (including credit)
- Must be skilled at negotiating and closing structured trade deals, often focusing on identifying opportunities, building relationships, and crafting winning strategies to achieve favorable terms for both the client and the bank
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Able to interpret financial statements.
- Thrive in a collaborative environment.
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
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Job Description
- Hello Portfolio Analyst. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team at FNB Personal Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- We are looking for a Portfolio Analyst based in Randburg/Ferndale with experience in using Hogan and Plexis, who can handle collections and recovery on accounts, engage and remind customers about payments, identify early risks, converse with customers regarding defaulting accounts, make payment arrangements on consumer accounts, assess and make adjustments on accounts, and assist with ongoing credit and risk management, as well as provide collection support and administration to control exposure.
Are You Someone Who Can
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Monitor daily overdrawn printouts and undertake refers to reduce overdrawn accounts
- Comply with governance in terms of legislative and audit requirements
- Monitor and control branch OCS queues, SAD queues to reduce number of activities required to zero.
- Approval of all facility requests within LDA. Analyse facility requests outside LDA with recommendation to management
- Monitor / manage / close dormant accounts to increase retention of client base and decrease cost
- Monitor and manage the categorisation of accounts within portfolio and manage triggered accounts to ensure client portfolio is up to date.
- Monitor and manage the collection process to increase efficiencies and increase recovery
- Gather and distribute relevant business information
- Manage personal development to increase own skills and competencies
You Will Be an Ideal Candidate If You Have
Additional Information
- 2-3 years' experience in credit, collections and/or recovery
- Experience on Hogan and Plexis, will be advantageous
- Account risk management
- Payment arrangements
Qualification
- Diploma at NQF Level 6
- Degree would be advantageous
- Equivalent qualification
You will have access to
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are / have
- Analytical
- Adaptable and curious
- Thrive in a collaborative environment
- Conceptual and Big Picture Thinking
- Strategic Thinking
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Job Description
- To analyses credit data to estimate degree of risk in extending credit or lending money
- Consults with management to assist in corporate planning
- Credit assessments of salaried home loans applications.
- Adhere to negotiated service levels and turnaround times in support of business strategy.
- Ability to effectively prioritise and organise workflow.
- Customer and results driven.
- Make informed credit decisions.
- Assist internal sales partners with credit decisions and application of the credit policy.
- uild and maintain relationships with internal business partners.
- Responsible for making credit decisions.
- Keep abreast with what’s happening within the market place and more specifically with regards to process and credit policy.
- To facilitate and monitor adherence to service guarantee times.
- Resolve any credit issues and process problems/challenges with Payouts and other internal business partners.
- Escalate to manager any credit issues with products/processes/ standards.
- Optimises work through the application of learning experiences
- Engages in activities for own development
- Ensures customer service solutions are aligned to the operational business plan
- Develops and leverages cooperative credit risk stakeholder relationships and networks
- Contributes to cost efficiencies
- Contributes to teamwork
- Ensures operational excellence through the delivery of work processes according to defined quality standards
- Liaises with internal and external stakeholders and support functions
- Analyses the integrity of credit applications
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
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Job Description
- To create integrated business process, technologies, information and application architectural frameworks and high-level architecture implementation roadmap across multiple BUs; manage IT governance approval and relevant digitisation initiatives and represent relevant business areas in different capacities at IT Governance and Architecture forums in alignment with applicable FirstRand standards and achievement of business objectives
- Hello Future Solutions Architect
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Are you someone who can:
- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Understand and implement data integrations and systems.
- Set up data sharing and data products for cross use in the business and for our clients.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
You will be an ideal candidate if you have the following:
- Minimum: Degree
- Preferred: Data or technology related degree
- 7+ Years experience
- Preferred: Banking Industry Experience, Experience in data environment.
- Ability to work with senior stakeholders across the organization.
Key Responsibilities:
- The below responsibilities are all with a leaning towards Data systems.
- Working closely with Lead Data Architect and Business Insights Head.
- Developing Business Insights and Data tools for teams to use.
- Working with external partner teams to develop shared solutions.
- Create integrated business processes, technologies, information and application architectural frameworks and high-level roadmap for the implementation of the architecture aligned to applicable FirstRand standards.
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
- Demonstrate leadership behavior through personal involvement, commitment and dedication in support of organizational values.
- Apply a customer-centric approach, to ensure customer satisfaction.
- Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience.
- Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions.
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
- Manage expenditure planning and reporting within approved budget parameters.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
- Ensure IT & Data governance approvals of technology solutions, oversee relevant HR Digitization initiatives and represents relevant business areas in different capacities at IT Governance and Architecture forums to ensure alignment with applicable FirstRand standards and achievement of business objectives.
- Manage Application Architecture Operational processes to ensure optimal costing and data integrity aligned to best practice for Enterprise Architecture.
- Deliver proof of concept solutions/prototypes and evaluate fit for purpose of relevant solutions for business areas in area of responsibility.
Technologies used:
- Power Automate
- Power Apps
- Power BI (Data Modeling and Visualization)
- SQL
- Teradata
- SAS
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
Dear Future, Administrator
- The role requires you to provide efficient and effective administration support to ensure the smooth running of a functional area
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Provide efficient and effective administration support to ensure accuracy in the functional area
- Comply with governance in terms of legislative and audit requirements
- Provide timeous and accurate Management Information
- Manage own development to increase own competencies
- Managing costs / expenses within approved budget to achieve cost efficiencies
- Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
- Improve business decisions by providing accurate and reliable business intelligence
You will be an ideal candidate if you:
- Minimum Qualification: Matric
- 2 years’ experience in similar role
- Have credit control, accounts, basic invoicing and payment allocation experience
- Payment processing, payment allocation and reconciling of accounts
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Attention to detail
- Takes initiative
- Good communication
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
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Job Description
- Hello Future IT Incident and Problem Specialist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in:
- Ensuring incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained
- Running with War Rooms
- The role includes shift work and standby
You will be responsible for:
- Manage the life cycle of all major incidents major problems records from root cause investigation to permanent problem resolution and closure records from escalation to resolution, and closure
- Record all reported and detected incidents in a standard and consistent manner so that they can be tracked, monitored, and updated throughout their life cycle
- Manage the root cause review process with impacted lines of services, ensuring that quality and in-depth root cause reviews and improvement actions are developed for high impact outages or for recurring issues
- Serve as a point of contact for incidents and problems
- Timeously communicate and report incidents and problems
- Categorise, prioritise and assign incidents so they can be handled as effectively as possible to determine subsequent appropriate action to be taken for timely resolution.
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Compile reports that track progress and guide business to make informed decisions
- Partner with Service Delivery and Application Support teams to collaborate on continuous improvement efforts and drive stability on production environment
- Responsible for decisions related to prioritisation and escalation of major production incidents, technical and business communication on outages and continuous improvement scoping and prioritisation
- Design, maintain and review the efficiency and effectiveness of the incidents and problem management processes
- Resolve customer dissatisfaction/complaints by taking ownership of the problem
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements
What you will need:
- 3 to 5 years experience in a similar environment
- Relevant qualification
- ITIL qualification
We can be a match if you can:
- Collaborates with others to achieve shared goals
- Analytical thinking - Applies systematic (either-or) thinking to diagnose root causes of problems
- Solutions thinking - Focuses on accumulating relevant information when solving problems
Method of Application
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