Portfolio Manager: Commercial at City Property Administration (Pty) Ltd

Perform Financial tasks and duties associated with the role.

• Ensure that the budgets are prepared accurately and timeously.
• Monitor the current arrears.
• Monitor monthly budget and action when required.
• Compile monthly variance report.

Perform administration related functions.

• Issue and log jobs and use the Monitor jobs reports to monitor the work done.
• Authorize quotes and invoices.
• Compile monthly variance report.
• Ensure that the Repairs & Maintenance budgets are executed. 
• Price control in terms of invoicing.
• Manage and report on vacancies and status thereof.
• Monthly reporting on the Portfolio’s performance of the buildings (ClickView reports).
• Authorise RFI vacate instructions and final adjustments.
• Authorise deposit refunds and monitor and manage the deposit and refund process.
• Ensure that the coordination between all departments is smooth by managing the process.
• Manage the administration process.
• Ensure that the standardized letter and correspondence are issued and filed.

Perform operational tasks and duties associated with the role.

• Manage and monitor the various inspections conducted by the Property Manager.
• Manage and administer the customer services queries (CRM) in a timeous and effective manner.
• Identify buildings that require refurbishments.
• Chair monthly financial, team and building manager meetings.
• Contributing to the Sales & Marketing meetings to provide innovative ideas. 
• Identify implement strategies on how to improve poor performing properties were required.
• Make suggestions regarding poor performing properties and the strategies around that.
• Observe inefficiencies in the business and make suggestions to improve productivity.
• Build relationships with all stakeholders.
• Price control in terms of invoicing
• Monitor the quality of workmanship of contractors Staff management of the subordinates. Coaching & mentoring of the staff.
• Motivate and encourage the team members to perform effectively.
• Monitor and manage performance agreements twice a year.
• Identify and manage poor performance by developing an effective corrective plan.
• Provide constructive feedback to subordinates regarding their performance.
• Oversee the work of the subordinates and ensure that they do their work as required.
• Mediate the process between various parties when required to ensure that matters are handled effectively.
• Select and recruit suitable new staff members.
• Identify talent within the business and encourage development and retention of staff.

Provide an effective customer service function.

• Ensure that the team are providing high quality customer service levels by managing the queries in a prompt manner.

Requirements
Qualifications & Experience:

• Tertiary qualification in Property Management related qualification preferred.
• 5-10 years’ property experience preferred.
• Estate Agencies Affairs Board Competency Certificate (NQF Level 4).
• Code 08 Drivers License required.
• 3 years’ experience in staff management