Portfolio Manager - Digital Payments & Products at Vodacom

Take end-to-end accountability for defining a strategy and optimising payments solutions across Digital Channels (Web and App.) Coordinate priority with respective Product Owners and outputs across the design team, payments, IT, Vodacom financial Services and others as required.
Drive the Digital Channels payments strategy, in conjunction with the necessary stakeholders, including mapping out processes, assessing & defining risks and defining controls
Work with the product team to ensure all product offerings that involve the transfer of funds (Add to bill, deduct from airtime or card payments) are adequately specified, implemented and operationalised.

Digital Product Portfolio (Mobile Channels B2B & Fintech)
Responsible for performance tracking and reporting across multi-platform owned products.
Alignment with Vodafone group digital strategy and assess reuse of shared group components.

Your responsibilities will include

• Customer Experience
• Bring customer experience into every decision
• Listen and ask questions to understand our customers’ needs
• Ensure every payments & mobile channel journey is exceeding world class customer experience standards
• App Strategy and execution
• Create overall App strategy and obtain organisational buy-in
• Drive delivery of projects to achieve business objectives.
• Run initiatives to improve customer satisfaction, usage, cost saving and revenue
• Commercial Ownership of App Objectives
• Complete ownership of the App growth strategy
• Ensure migration of customers from traditional physical engagements and also older self-service channels onto the App.
• Drive revenue and cost savings
• Continuous monitoring of performance
• Subject Matter Expert, Organisational Leadership and communication.
• Vodacom champion for App
• Obtain buy-in across the organisation and work especially closely with the CBU CVM and Marketing teams to ensure ongoing App promotions.
• Build very close relationships with Retail and Call Centre teams to ensure customer education and support.
• Work with CBU and EBU product teams to ensure the App is always included in future product plans. Ensure we deliver on their requirements.
• Remove operational and execution barriers
• Capability build and maturity
• Own and drive payment capability build within and across digital channels
• Understand technical solutions, impediments and opportunities at a high level
• Product own requirements and backlog prioritization of features
• Own successful implementation of solutions
• Identify and drive continuous improvement and maturity within the department

Must Have Technical / Professional Qualifications
The ideal candidate for this role will have:

• 3 year Bachelor’s Degree in Business or Information systems areas is essential, an MBA is (beneficial)
• Good understanding of full the payment life cycle, how to navigate the domestic payments environment and reconciliations.
• Basic knowledge of the technology and applications that support payments

Minimum 2-3 Years In a Digital Payments/fintech Environment (essential)

• Minimum 8 to 10 years’ experience with Digital Sales and/or Digital product management (essential), inclusive of:

Product Development Skills (essential)

• 2 years’ leadership/ managerial/ supervisory experience (essential)

OR

• Matric is essential
• Minimum 10 years’ experience with Digital Sales and Digital product management (essential)