Jobs at Vodacom

The Audit and Controls Manager provides expert knowledge to deliver activities in relation to implementing and maintaining control systems, processes and high quality internal audit activities, which add value and improve the organizations operations and provide assurance it is in conformity with the Standards and Code of Ethics, (across financial and non-financial areas of the business). The Audit and Controls Manager focusses upon the supervision of a team, who design, develop implement and maintain Vodafone's audit programmes and control systems. Typically reports to the Senior Audit and Controls Manager or Head of Audit and Controls.

Key Accountabilities And Decision Ownership

Your responsibilities will include:

• Lead the rolling Audit Planning process and the Execution and Reporting on Financial Services Internal Audits across the Vodacom Group of Companies in line with Vodafone Internal Audit guidelines and Methodology.
• Manage audit teams for specific audit projects.
• Assist in special projects as and when the need arises. (e.g. Development of Risk Assessments, Process Reference Documentation and Tools).
• Be the Vodacom Group Internal Audit liaison and lead in the development of Financial Services audit best practices.
• Assist with quality control in internal audit and compliance to month-end procedural requirements, e.g. Audit action tracking
• Maintains solid relationships with Financial Services Partners (audit teams, auditees, management, external advisors etc.) across the organisation to understand issues and identify areas in the control environment for improvement.

Core Competencies, Knowledge And Experience

• Internal Controls Systems and Standards
• Risk Assessment
• Financial Services Regulations - Constantly developing your understanding of current market trends and processes and sharing your knowledge to the wider Internal Audit team
• Experience in financial services and working with the prudential authority/central banks etc.
• Analytical Skills (including Data Analytics) & Basic IT audit skills
• Negotiation and Communication skills (verbal and written).

Minimum Of 5 Years Internal Audit Experience (Essential)
The ideal candidate for this role will have:

• Minimum 5 years audit exposure to Financial Services (Insurance / Banking) – Essential
• Relevant B Degree (Essential)
• Internal Audit Certification i.e. Certified Internal Auditor (CIA) and Certified Financial Services Auditor (CFSA) - Essential
• Experience in auditing in a telecommunications industry (Advantage).

go to method of application »

Take end-to-end accountability for defining a strategy and optimising payments solutions across Digital Channels (Web and App.) Coordinate priority with respective Product Owners and outputs across the design team, payments, IT, Vodacom financial Services and others as required.
Drive the Digital Channels payments strategy, in conjunction with the necessary stakeholders, including mapping out processes, assessing & defining risks and defining controls
Work with the product team to ensure all product offerings that involve the transfer of funds (Add to bill, deduct from airtime or card payments) are adequately specified, implemented and operationalised.

Digital Product Portfolio (Mobile Channels B2B & Fintech)
Responsible for performance tracking and reporting across multi-platform owned products.
Alignment with Vodafone group digital strategy and assess reuse of shared group components.

Your responsibilities will include

• Customer Experience
• Bring customer experience into every decision
• Listen and ask questions to understand our customers’ needs
• Ensure every payments & mobile channel journey is exceeding world class customer experience standards
• App Strategy and execution
• Create overall App strategy and obtain organisational buy-in
• Drive delivery of projects to achieve business objectives.
• Run initiatives to improve customer satisfaction, usage, cost saving and revenue
• Commercial Ownership of App Objectives
• Complete ownership of the App growth strategy
• Ensure migration of customers from traditional physical engagements and also older self-service channels onto the App.
• Drive revenue and cost savings
• Continuous monitoring of performance
• Subject Matter Expert, Organisational Leadership and communication.
• Vodacom champion for App
• Obtain buy-in across the organisation and work especially closely with the CBU CVM and Marketing teams to ensure ongoing App promotions.
• Build very close relationships with Retail and Call Centre teams to ensure customer education and support.
• Work with CBU and EBU product teams to ensure the App is always included in future product plans. Ensure we deliver on their requirements.
• Remove operational and execution barriers
• Capability build and maturity
• Own and drive payment capability build within and across digital channels
• Understand technical solutions, impediments and opportunities at a high level
• Product own requirements and backlog prioritization of features
• Own successful implementation of solutions
• Identify and drive continuous improvement and maturity within the department

Must Have Technical / Professional Qualifications
The ideal candidate for this role will have:

• 3 year Bachelor’s Degree in Business or Information systems areas is essential, an MBA is (beneficial)
• Good understanding of full the payment life cycle, how to navigate the domestic payments environment and reconciliations.
• Basic knowledge of the technology and applications that support payments

Minimum 2-3 Years In a Digital Payments/fintech Environment (essential)

• Minimum 8 to 10 years’ experience with Digital Sales and/or Digital product management (essential), inclusive of:

Product Development Skills (essential)

• 2 years’ leadership/ managerial/ supervisory experience (essential)

OR

• Matric is essential
• Minimum 10 years’ experience with Digital Sales and Digital product management (essential)

go to method of application »

• Define the over-all retentions management strategic direction for all different areas of churn management which include voluntary churn, involuntary churn and nuisance churn.
• Define the operational execution regarding retention management leveraging execution through other departments as well as direct execution through his/her own dedicated teams.
• Define the strategic direction to ensure a resilient saves desk environment leveraging a network of partners and internal saves desk.
• Ensure Churn strategy in line with overall company strategy and direction.

Churn Management Operations And Execution

• Lead the set-up, management and expansion of internal saves desk functional departments.
• Design and execute on proactive saves strategies using big-data predictive models and dedicated execution teams.
• Design and execute on reactive saves strategies by equipping inbound desks with appropriate tooling and commercial deals.
• Develop and then managing the execution of road maps for Customer Retention & Churn Management in order to achieve Churn KPI.
• Translate data findings into commercially sounds business cases and strategies for reducing churn and improving retention rates.
• Proactive churn forecasting by using analytical models and utilising this data to control churn based on the findings.
• Designing & executing BTL campaigns to reduce and control churn with close coordination with CVM team to ensure customer value enhancement along the way.
• Manage the commercial agreements, profitability and operational service levels of the saves desk.
• End-2-end accountability for the postpaid revenue outflow and churn targets set out in the over-all target budget of the commercial business unit.
• Leverage subscriber collection teams to implement innovative customer rehabilitation strategies.
• Take full accountability of operational and product innovations across all areas of churn.
• Ensure channel incentives and processes are aligned and efficiently set up to reduce nuisance churn.
• Increase reactive saves conversion rates to more than 70%
• Provide best-in-class differentiated services within the last line of cancelations defence.

Leadership

• Lead, motivate and develop teams, ensuring they have clarity of direction and support in prioritising demands.
• Coach, develop and performance manage people and identify key talent.
• Embody and embed the SPIRIT behaviours.
• Create a positive environment of change readiness and excellence.

The ideal candidate for this role will have

• A relevant 3-year Degree is essential
• A minimum of 10 years’ relevant experience essential in a commercial or executive role inclusive of experience in an operations role.
• MBA / Similar postgraduate degree or qualification.
• Experience working as a Product Owner in an Agile organisation
• Natural “servant” leader with excellent written and verbal communications skills to drive alignment with the product vision
• Strong business acumen with in-depth understanding of the contribution of the domain to the wider digital and traditional business strategy
• Excellent collaboration and stakeholder management skills across the business and technical domain
• Understanding of both the current Telecommunications and digital services market and emerging business trends
• Strong drive on target achievement and large project implementations.
• Seasoned and mature executive with proven track record on all of the above the points.

go to method of application »

Role purpose: To lead, manage and develop team responsible for structuring and managing pricing and commercial negotiations for complex, managed service and global connectivity opportunities in a timely manner whilst creating new and innovative commercial propositions by ensuring customer needs are addressed as well as Vodacom’s key financial requirements considered.To ensure that user requirements for the business are documented, developed and delivered on.

Key Accountabilities And Decision Ownership
Your responsibilities will include:

• Development of Vodacom Financials pricing strategy based on a keen understanding of the company’s capabilities, positioning and market dynamics.
• Development of standardised pricing models, processes and assumptions to deliver on profitability targets, whilst enabling the sales teams to compete effectively in the market.
• Responsible for delivery of successful commercial bid propositions on a timely basis.
• Day to day management of pricing division,
• Develop practical commercial solutions, and collaboration with sales, bid management, service and finance to meet customer requirements.

Core Competencies, Knowledge And Experience

• Proven track record of developing commercial & pricing strategies
• Proven track record of managing and developing staff
• Proven experience in customer facing environment, with ability to clearly articulate commercial impacts of actions and decisions
• Strong analytical decision making skills, including the ability to balance conflicting interests and make decisions based on incomplete or unreliable information
• Ability to establish networks with individuals in all functions and to influence and coach stakeholders with logical, rationale analysis and clear explanations.

The Ideal Candidate For This Role Will Have

• Matric Certificate essential
• Relevant financial / managerial tertiary qualification essential, e.g. CA(SA), ACMA, MBA
• Understanding of ITIL Standards and principles desirable
• Swift analysis of information and articulation of the results to key stakeholders
• Ownership of process documentation and communication of, as well as ensuring best practice is applied to pricing methodologies and operations