POS Supervisor - Centurion at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction. Keep track record of speed points and all related weekly checklist.
• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage schedules for till operators to align with peak hours and avoid creating long queues
• Inform management for any cash overs and under banks and help with investigations
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities including add on sales i.e Socks, Caps etc at POS to increase UPT.
• Replenishment of sales floor.
• Housekeeping
• Ensure compliance with all audit checks related to POS admin.
• Ensure trainings are done for cashiers and monthly/quarterly refreshers
• Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
• Ensure all POS Operators have the necessary stationery to perform their duties.
• Ensure all admin related to POS is done daily

KEY RELATIONSHIPS:

• Customers, Peers, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction oriented.
• Good investigation skills and problem-solving skills

REQUISITE EDUCATION AND EXPERIENCE:

• Minimum 5 years' work experience as a Retail Cashier or in a similar role in sales.
• Matric certificate