Pre-Sales Analyst at Robert Walters

Key Responsibilities:

• Design and articulate tailored solutions based on customer needs across UCaaS, CPaaS, and CX platforms.
• Deliver compelling demos and presentations that showcase AI capabilities within Microsoft Teams environments.
• Collaborate on quotes, tenders, RFP/RFI responses, and technical documentation.
• Support the sales cycle with technically sound architectures and stakeholder engagement.
• Stay informed on trends in AI, LLMs, and intelligent agent technologies to guide client strategies.
• Bridge technical, sales, and delivery teams to ensure smooth solution execution.

Required Skills & Experience:

• Microsoft Certified (e.g., MS-700, MS-720).
• Strong knowledge of Microsoft Teams Phone, SBCs, SIP Trunking, and Direct Routing.
• Experience or familiarity with CCaaS, CPaaS, Conversational AI, and virtual agents.
• Comfortable with RFP/RFI processes, quoting tools, and CRMs (e.g., Salesforce, Zoho).
• Excellent communication skills and ability to simplify complex technical ideas.

Desirable Attributes:

• Background in Pre-Sales, Solutions Consulting, or Technical Analysis.
• Skilled in presenting AI and automation to varied audiences.
• Proactive, organized, and capable of handling multiple engagements.
• Understanding of AI compliance, governance, and enterprise data privacy.