Preferred Customer Associate at UPS

Job Description:

• This position provides a one-to-one customer service experience for UPS Preferred / key accounts.
• He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
• He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.
• He/she builds relationships with Key accounts, identifies new business opportunities, reports back to the customer on all key performance metrics related to services offered by the company.