Principal Change Management Specialist at NTT Ltd.

Key Responsibilities:
Digital Change & Enablement Practice (OCM for IT)

• Adopts, supports, and inputs into an industry-leading change management practice.
• Leads change management solutions and tracks effectiveness.
• Quantifies progress of change initiatives.

Domain & Product Orientated

• Alignment and appreciation of domain area.
• Makes recommendations to support adoption and consumption in assigned product domain and/or assignment.

Program Interface

• Ensures development of core program assets and integrates key deliverables.
• Provides reporting on effectiveness of change management in a program and associated projects.

Stakeholders

• Engages with key stakeholders to align on purpose and key messaging to support the change journey, alongside program team members.
• Monitors and acts on sentiments, challenges, and any concerns.
• Creates and maintains stakeholder and persona mapping.

Change Network

• Ensures active people networks from onboarding to maintaining.
• Identifies and leads resources for change management activities.

Impact Management

• Oversees change impact analysis, risks, and mitigating actions.
• Provides go-live/release management support.
• Oversees training needs analysis and resulting learning activities.

Skills:

• Experience of driving transformation through change management in a large global organisation.
• Strong background in senior leader engagement.
• Excellent communication skills in various formats.
• Demonstrate excellent attention to detail and resiliency.
• Proven ability to turn challenges into solutions.
• A collaborative mindset with a focus on cross-functional teamwork.
• Product-orientated experience for a holistic view of driving business outcomes.
• Business working knowledge of another language an advantage.
• Behaviours:
• Collaborative team player
• Active listener
• Emotionally intelligent
• Willing to lead by example
• Highly resilient
• Inspires the vision
• Acts with integrity
• Fosters trust

Required experience:

• Extended experience in organisational change management within a large-scale complex multinational technology services environment.

Extensive experience in:

• Applying change management principles, methodologies and tools.
• Mentoring and guiding team(s) in Change Management initiatives, processes, tools.