Principal Global Business Services Process Specialist at NTT Ltd.

Your day at NTT DATA

• The Principal Global Process Specialist is a highly skilled subject matter expert, responsible for streamlining, optimizing and transforming processes to drive efficiency and excellence in Global Business Services (GBS).
• The role defines, develops, documents and tests the S2P end-to-end processes to support the business, enhance customer experience and achieve business objectives.

Key responsibilities:

• Leads on projects to simplify, standardise and improve processes.
• Conducts As-Is analysis to identify process gaps and areas of improvement, ensuring these are mapped during the design process. Advises stakeholders on options.
• Manages the business case and requirements gathering for new demands raised to the Global Process Excellence team
• Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
• Identifies potential cross-regional synergies and improvements that will ensure optimal performance within S2P area.
• Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
• Engages with a variety of stakeholders and facilitates sessions to generate, review and update new improved processes.
• Assists with the implementation and delivery of projects related to business process improvement and digital transformation, against a predetermined project plan.
• Supports in maintaining various process documentation including process taxonomy, process maps, SOPs and WIs.
• Responsible for reviewing documentation at periodic intervals with the GPOs and GBS service providers to ensure completeness and updates for any changes.
• Performs any other related tasks as required.

Knowledges and Attributes:

• Strong communication and interpersonal skills for engaging with stakeholders at various levels.
• Broad knowledge of the S2P process (Purchasing & Invoicing) and experience in delivering continuous improvement within.
• Results-focused and continuous learner and highly motivated to develop and share knowledge.
• Broad knowledge of process mapping as a method of visualizing and documentation software eg Signavio.
• Resolves wide range of issues in creative ways.
• Excellent ability to work in multi-cultural environment (this will require managing time zones and travel).
• Broad knowledge of the S2P processes and experience in delivering continuous improvement.
• Experience in standardizing processes across multiple regions and departments.
• Excellent analytical skills and the ability to interpret process data and metrics.
• Project management expertise to lead process improvement initiatives.
• Change management experience to drive adoption of new processes and practices.
• Ability to establish and maintain process documentation and standards.
• Problem-solving skills to address challenges and obstacles related to process governance.
• Attention to detail and a commitment to maintaining process quality and compliance.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Accounting or Business Management or a related field preferred.
• Lean / Six sigma qualification or equivalent, CIPS accreditation preferred.

Required experience:

• Extended experience driving process improvement, simplification, process reengineering, or related roles
• Extended experience analysing and optimising finance processes
• Experience in standardizing processes across multiple regions and departments.