Principal Project Manager at FICO

The Opportunity

“At FICO Professional Services, we are responsible for delivering FICO’s state of the art applications into an enviable client portfolio which includes the majority of the world’s leading banking institutions. Our consultants are highly regarded industry professionals who are who are able to add significant value to our clients due to their depth of product and business knowledge. If you are excited by innovation and driven to succeed, you’ll find working for technology consulting group an invigorating and rewarding journey.” – Senior Director, EMEA Professional Services

The project managers are part of the Delivery Management practice within Technology Consulting. The

key objectives of this team are:

• Consistent, high quality product/solution/software delivery
• Customer focused delivery – to time, cost and scope
• Effectively managed margins – managing commercial terms and project costs
• Well executed change management

Project Managers within FICO lead delivering software solutions in a client-facing, dynamic environment. They need to have both a consultancy and technical delivery skills set

What You’ll Do

Full Life Cycle Project Delivery

• Using best practice methodologies to manage a team of functional and technical FICO consultants
• to deliver FICO software solutions to meet Clients’ needs.
• Able to navigate matrix organisations both internally and client side to secure Resources and project buy-in
• Gain understanding of the FICO products being delivered as part of the project so as to be able to
• converse with the client in a knowledgeable and confident manner.

Stakeholder Management

• Create a collaborative working environment to jointly deliver our solutions with the Client
• Build trusted client relationships at all levels from the beginning of the engagement through to
• successful delivery
• Building relationships with a broad spectrum of stakeholders from senior executive to support
• desk. Leveraging these relationships effectively to validate assumptions, acquire useful

1. information, negotiate among competing objectives, resolve issues, manage change, agree to

• direction and achieve consensus.

Commercially Savvy

• Able to interpret different commercial and contractual terms, and manage the project to the terms
• within the contract
• Proactively manage the delivery of the project to protect project margins

Broader Support

• Support Practice Lead and Sales force on pre-sales activity and proposals (incl.
• Statements of Work approvals/ Project Management estimates)
• Assist management of resources, revenue forecast and pipeline by accurate utilisation of
• management tools
• Assist in creation of a high-performance culture centred around excellence and continuous

1. improvement

• Support, mentor and utilise junior Project Managers/ Project Admin staff as and when required

What We’re Seeking

Minimum Experience

• Technical Project Delivery experience (ideally software delivery)
• Experience in at least one of the following – Financial Services, Utilities, Telecoms
• Bachelor’s degree or higher or equivalent work experience

Additional ideal experience

• Project Delivery across – Originations, Fraud, Customer Management or Collections and
• Recoveries
• Worked in a consultancy-based environment/organisation
• Recognised project management qualification

Skills required

• Strong communication skills and able to be the face of the project to the client.
• Able to work in a high-paced, dynamic environment, which requires thinking on your feet, and ability
• to adapt to your surroundings
• Self-directed and autonomous in core project delivery. Escalates appropriately and keeps
• Additional languages are desirable