Principal Specialist : Lending Operation at Vodafone Global Enterprise

Role Purpose
The Principal Specialist : Lending Operations and Sales is based within Vodacom Financial Services.

Role purpose

• The incumbent is required to provide day-to-day business , product and sales operational support to the Vodacom Financial Services Lending team. The incumbent will be responsible for the management of the internal and partner/supplier relationships for the execution of operational/support processes as well as prioritization and reporting as it relates to risk & compliance, reporting on sales & distribution and customer experience.
• Further responsibilities include developing and implementing operational/support frameworks, acting as subject matter expert with regards to operations within the broader lending business.
• Interact closely with other areas of VFS and / or Vodacom to ensure the lending value proposition requirements are embedded across the organisation.
   

Your responsibilities will include:

• Business operations for VodaLend Business, Consumer and Airtime Advance
• Partner management as it pertains to VFS Lending operations and support processes
• Manage the VFS Sales and distribution team and channels to deliver on the targets set for the various sales channels
• Implement and manage the end to end customer support processes for all Lending products
• Participate in product and feature design as it pertains to operations within the Lending portfolio
• Assist the business areas in embedding the VodaLend value proposition across VFS / Vodacom
• Assist the lending product teams during the design of user journeys in feeding back learnings and best practice in relation to user feedback and experience
• Liaise with the sales and distribution teams to put together and roll out user training, manage the sales funnel and report back to the broader lending team
• Implementation of business , product and financial operations processes across the entire lending business

The ideal candidate for this role will have:

• Business Operation management and analysis
• Setup of an operational framework for new products and evaluation and improvement of existing processes
• Supplier/Partner management
• Lending knowledge
• Experience in setting up, vetting and managing operational service level agreements
• Experience in scoping, designing and implementing operations reports
• Call centre management experience

Must have technical / professional qualifications: 
BCom/BEng

Closing date for Applications: 21 July 2021

• The base location for this role is,Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.