Principle Project Manager at TTEC

TTEC ’s Global Project Management Services team (GPMS) is directly responsible for the deployment of projects on a global scale including but not limited to new or expansion client business, internal projects, corporate, business segment and/or enterprise level initiatives. Responsibilities include presales support, new business due diligence and/or project requirement gathering engagements.
 
What you’ll be doing: 

• Project execution, including on a global scale and/or across various business segments at an enterprise level, through the application of functional methodology and global process to: Act in a primary liaison and oversight level project management capacity, serve as client point of contact, build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure a quality deployment is completed on time, according to specifications and within budget.

What you’ll bring to us:

• Risk identification and mitigation 
• Escalation and change management 
• Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience 
• Build, manage and maintain master project documentation 
• Partner with internal teams, stakeholders, senior executive level parties and external clients 
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives. 

What skills you’ll need:

• BA/BS or equivalent relevant experience 
• Experience in a formalized project management role leading the deployment of medium to large scale global projects, including the management and oversight of diverse functional project teams on a global scale. Capable of effectively facilitating meetings and developing and executing detail oriented project plans and deliverables. 
• Experience in the call center and/or business process outsourcing industry 
• Experience with client facing, senior and executive level management communications and formal presentation delivery 
• Experience with project management and word processing software, spreadsheet and flowcharting applications 
• (MS Project, MS Office, Excel and Visio)
• Project Management Certification: Project Management Professionals (PMP) 
• Operational management experience within a call center production environment strongly preferred