Private Broker at AON

Job Summary    
Aon South Africa has an exciting opportunity for a Private Broker in our Personal Lines division, based (currently remotely) at our offices in Cape Town. The role of a private broker is to manage, oversee, grow and administer a portfolio of high net worth clients in line with the MOS and servicing and growth strategies.

This position complies with the Company's Employment Equity policies.
Key Responsibilities    

•  Responsible for a portfolio of client accounts.
•  Developing and leading and enhancing the day-to-day relationship with clients.
•  Manages and co-ordinates all activities related to the portfolio of clients.
•  Building and updating a ‘client profile’ of risks and needs analysis per client.
•  Responsible for all renewal activities, including preparation of renewal documents, renewal notifications renewal meetings with clients as well as cancellation letters.
•  Responsibility for and ownership of tasks and problems relating to clients
•  Providing professional and accurate advice to clients, including information is in respect of cover, exclusions, underwriting requirements and terms and conditions.
•  Generating referrals from clients through excellent service, accurate advice and knowledge of insurance.
•  Liaises and develops relationships with colleagues across the business and other key role players in the High Net worth environment.
•  Maximizes cross sell opportunity at all times.
•  Negotiates cover and rates with insurers on behalf of clients.
•  Arranges Quantum valuations and review sums insured on receipt.
•  Processing all policy documentation on relevant systems, including i the loading of new policies and endorsements.
•  Responsible for premium collection within the prescribed period.
•  Responsible for handling client accounting queries and processes refund requisitions.
•  Liaison with the claims division, assists clients with the first notification of loss.
•  Responsible for maintaining an e-mail calendar.
•  Responsible for generating own correspondence.
•  Adhering to minimum Quality and Service Standards laid down by the Division
•  Remains informed of market trends within the insurance industry and maintains awareness of competitor products/ offerings.
•  Responsible for maintaining and improving client satisfaction, retention, revenue and profitability.
•  Responsible for compliant dealings with clients.
•  Contributes into the development of new business with either existing or new clients.
•  Coordinates teams of Client Service Consultants (where applicable) to ensure client service standards are met.
•  Responsible for general administrative and ad hoc duties that may be requested from management from time to time.
•  Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

Minimum Requirements    
Qualifications.

•  Grade 12 (matric).
•  A Bachelor’s degree is preferable.
•  Registration as a representative with the FSCA in terms of the FAIS Act.
•  Registration as an associate with the IISA.

Knowledge.

•  Computer literacy with advanced experience in MS Word and Excel.
•  A well-developed working knowledge of relevant product offerings in the short-term insurance industry.
•  Know-how in respect of compliance and quality control in the insurance environment.
•  An excellent functional knowledge of policy wordings.
•  Knowledge enabling the incumbent to confidently articulate Aon’s proposition

Skills and Attributes.

•  Well-developed analytical and technical and problem-solving skills.
•  Well-developed written and verbal communication skills.
•  Good interpersonal skills

Experience.

•  Have a minimum of 5 to 10 years’ experience with personal lines insurance.
•  Have significant experience in the short-term insurance industry.
•  Have extensive experience with high net with clients in the short-term insurance industry.