Fresh Jobs at Discovery Limited

Key Purpose

• This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
• Within the Digital system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
• iOS developers support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
• iOS developers in the Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

Senior iOS developers must have a competent understanding of:

• The system development life cycle and can explain the developer’s role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

Senior iOS developers should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments Within 6 months of being in the position, a senior iOS developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Excellent written and oral communication skills (English)
• Ability to work in a self-driven, complex environment with multiple and changing priorities
• Ability to focus on deadlines and deliverables
• Ability to think abstractly
• Ability and desire to quickly learn new technologies
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Process Mapping
• Software testing pack design, functional testing

Responsibilities

• Maintain and extend existing development activities
• Work with customers to determine project requirements
• Design software to fulfil customer requirements
• Develop software from requirements and specifications
• Find and repair software defects; unit testing, UI automation testing
• Stay current with Apple and iOS standards and guidelines
• Documenting development work done

Education and Experience

Minimum

• Informatics degree or Diploma
• 4+ years’ experience developing iOS applications

Advantageous

• 2+ years’ user interface analyst experience
• Software Engineering related degree/qualification
• Honours degree
• Business experience and product knowledge
• Experience in Objective-C is beneficial

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• XCode
• Atlassian tool suite (Jira, Confluence)

Technologies

• iOS
• UML
• XML, JSON
• SOAP and REST Web Service Development

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Key Purpose

• The primary function of this role is to effectively respond and handle e-mail queries, calls and policy change requests from external clients and their admin teams/offices to provide high quality levels.

Areas of responsibility may include but not limited to

• Ensure daily individual targets are met as a collective to reach daily TWT (today’s work today)
• Comprehensively respond to client queries and process changes in order to provide high quality service
• Liaising with Franchises to provide quality customer service
• Answer calls to the call centre line
• Managing servicing quote requests from Franchises in line with daily TWT (today’s work today)
• Responsible for building and maintaining a long terms relationship with external clients (DCS, DFC, and Brokers) and admin to encourage collaborative culture.
• Scheduling monthly face to face or virtual meetings with Brokers/ Franchises etc
• Investigate and resolve complaints and escalations
• Provide training to the Brokers/Franchises based on experience

Education and Experience

Essential:

• Matric
• 2 – 3 years’ of working experience within an administrative role in the financial services / insurance industry
• At least 1 years of experience in a call centre role within the insurance/financial services industry

Advantageous:

• At least 1 year of exposure to a servicing related role (i.e. basic servicing)
• 2 – 3 years of working experience within Discovery Life Client Services or an administrative role in Discovery Consulting Services (DCS)

Technical Skills and Knowledge

Essential:

• Good time Management skills
• Excellent customer service ability
• Excellent verbal and written communication skills

Advantageous:

• Good understanding of Discovery Life products, processes and systems
• Proficient in Afrikaans