Process Analyst - 6 month fixed term contract at Old Mutual

Job Description

This role is responsible for improving business processes and workflows by analysis and redesign. The incumbent is individually accountable for achieving results through own efforts.

Key responsibilities will include amongst others the following:

The main focus of the role is the improvement of business sub-processes by analysis and redesign and assisting with the implementation of various changes to product and processes e.g. Legislative or technical changes.

• This is inclusive of the communication of changes.
• Analyse processes and forms to produce Standard Operating Procedures (SOPs).
• Performs profitability studies on business processes.
• Presents solutions in required format, operates at a sub-process level.
• Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.

Qualification, Skills and Experience:

• Experience with complaints and escalations
• Financial services experience essential (1 to 3 years)
• International business experience essential
• Matric essential
• Good communication skills and able to present ideas clearly (both written and verbal
• A professional approach
• Attention to detail
• Accuracy
• Meets deadlines
• A team player with strong collaboration skills
• Proactive, confident and show initiative
• Excellent administrative, servicing, coordinating, support, relationship management and innovation skills
• Excellent problem-solving skills

Skills

Education

• Closing Date

14 October 2022