Process Engineer at Absa Group Limited (Absa)

Job Summary

Provide business with innovative, customer centric, efficient and sustainable business architecture and process designs by extensively collaborating with experts from different fields and business representatives of the end to end value chain.

Job Description

Process Engineering
• Create high-quality process designs to improve customer experience, process efficiency, and process excellence. Identify operational gaps and opportunities in relation to customer experience, cost, revenue, and control
• Create high-quality process design work, ensuring a data-driven approach, customer and business impact, and timely delivery of agreed outputs.
• Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy
• Define success criteria for process performance in terms of customer experience and company strategy (quality, cost, service levels)
Identify the most appropriate method and tools for solving a specific problem and scope e.g. analysis, new design, reengineering, Lean, Six Sigma
• Ensure adherence to and compliance with governance, risk policies, procedures, and compliance policies

Accountability: Deliver & Support
• Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
• Own the IT reference processes: Update processes, communicate changes and ensure that reference processes are leveraged across IT through deployment and usage of processes and related documents in the organization.
• Analyse project successes and root causes of failures to streamline processes in all phases of project management.
• Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
• Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.

Qualifications

Bachelors Degree in Manufacturing, Engineering or Technology

Added Advantage:

• Engineering degree or honours degree

• Lean or six-sigma qualifications

• Design and innovation training and experience

• Business Analysis experience

• Agile training and experience

• Casewise, Aris, I-Server (Visio process mapping)

Experience Level

3 - 5 years

Education

Bachelor's Degree: Manufacturing, Engineering and Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised