Process Engineer III at Nedbank

Job Purpose

To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

Job Responsibilities

• Define the scope and estimations for process initiatives

• Proactively plan process deliverables based on relevant project delivery method

• Work with business stakeholders to prioritise process work

• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.

• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques

• Proactively engage with business on strategic initiatives which require process improvement

• Professionally consult with senior stakeholders across clusters.

• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders

• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture

• Define the process end-to-end view (Operating model)

• Understand process improvement & Enterprise Architecture frameworks

• Understand advanced process measurement (tying value chain processes to corporate performance metrics)

• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools

• Ensure successful implementation of processes by evaluating benefit realisation

• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use

• Understand how change management integrates into the overall transformation initiative

• Develop communication plans that will facilitate the planned changes

• Develop mitigation strategies for cross-organizational impacts for process improvement projects

• Ability to use BPM related tools including project planning and tracking

• Understand how BPMS and RPA tools are used for process automation

• Ability to manage the capture of information in the BPM tools and review models for compliance with standards

• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information

• Understand big data concepts and how it will be used for research, customer experience management, and information mining

• Understand current and emerging technology landscape and how it can be used in the BPM context

• Understand all the regulatory and compliance drivers for the business within their customer domain.

• Able to apply Nedbank process methods and practices on process initiatives

• Understand the required risk controls within the risk appetite within their customer domain

Key Resposibilities

• Define the scope and estimations for process initiatives

• Proactively plan process deliverables based on relevant project delivery method

• Build business case to demonstrate business value & calculate ROI for business stakeholders

• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.

• Ensure an understanding of process improvement & Enterprise Architecture frameworks to provide guidance and support

• Ensure automation where possible by  understanding how BPMS and RPA tools are used for process automation

• Apply Nedbank process methods and practices on process initiatives

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

• Added advantage – CBPP, Lean Certifications (e.g. six sigma), TOGAF

Preferred Certifications

• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Type of Exposure

• Achieved transformation and innovation results

• Built and maintained stakeholder relationships

• Completed Reports and Achieved Budgets

• Developed and Implemented Communications Strategy

• Improved transformation and culture

• Manage internal process

• Managed Transformation & Innovation Results

• Managed Relationships

• Managed Self and Team

Minimum Experience Level

• 7 - 10 years

• 3 - 5 years managerial experience

• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Business principles

• Principles of project management

• Relevant regulatory knowledge

• Management information and reporting principles, tools and mechanisms

• Presentation Skills

• System Development Life cycle(SDLC)

• Functions specific policies procedures and systems knowledge

• Modelling-EPC/BPMN/UML

• Process Measurements

• Analysis

• business consulting and facilitation skills

• People Skills

• Client focused process Design

• Process management Principles

• Business consulting and facilitation

Behavioural Competencies

• Decision Making

• Facilitating Change

• Influencing

• Continuous Improvement

• Building Partnerships

• Customer Orientation