Jobs at Nedbank

Job Purpose

To drive the performance of Paid Media strategies through campaign specific results, and overall measurement using various attribution methods. The Performance Manager will work closely with Media Managers as well as Marketing teams on their respective portfolios, in both media objectives & target setting, optimization, as well as reporting, and using post-campaign evaluation insights to inform new strategies. The primary aim of this role is to improve connections between media budgets and business outcomes.

Job Responsibilities

Governance

Create, promote, and maintain a culture of operational risk awareness and accountability within the cluster, including:

• Resolution of audit issues within committed timelines improving the ratio of self-identified issues vs. total issues raised

• Timely resolution of External Audit management issues with clear and documented action plans with resources allocated to address issues raised

• Ensure that all utilised Media platforms are compliant and in line with brand safety requirements

• Identify threats and opportunities to improve the risk and control environment through analysis of risk information (loss data, metrics, internal and external environment) monitored via the Risk Management register. The adequacy and effectiveness of identified controls to prevent risks materialising

• Ensure that the use of first, second and third party data is in line with Nedbank's governance, compliance and risk policies and procedures ensuring, at all times, that usage is sought, and approval granted

• Ensure that all new technology and digital media tools are governed by Nedbank's information security and risk management processes e.g. New reporting Dashboards or new website domains

• The adherence to Group Risk and Governance Policies and ensure timely completion, training, and compliance of all Group policies timeously

Finance

• Ensure all relevant processes, documentation and reporting is created to operationalize the Group Media strategy

• Monitor portfolio Media budgets with the relevant Media Manager to ensure campaigns are adhered to against Group's media principles and policies

• Providing input towards the annual Group media commitment through the monthly commitment tracker and quarterly media owner reviews

• Co-ordination of media schedules for designed portfolio together with the relevant Media Manager to avoid negative financial implications i.e. late media bookings and wastage

• Ensure cost efficiency of Financial Commitments are met against all relevant financial indicator

Additional Job Responsibilities

Campaign Management and Championing Media Excellence

• Working closely with the Media Team to embed Nedbank’s best practice media planning and buying guidelines, benchmarks and standardized reporting

• Raising media and relevant media tech capability across the marketing teams

• Enabling Nedbank to develop a better, customer centric media ‘product’

• Assisting in creating and fostering a culture of Media Performance group-wide by ensuring constant measurement of the ROMI of campaigns by managing campaign performance and channel & sales attribution

• Oversee relevant aspects of the campaign management process (pre-briefing inputs, optimisation, and reporting) for designated portfolio and guiding stakeholders on Media best practice.

• Develop detailed understanding of media measurement as well as evaluation standards including Performance parameters

• The collection and usage of data (1st, 2nd & 3rd party) to inform new campaigns, targeting parameters, audience segmentation and the evaluation of existing campaigns.

• With the respective portfolio media manager, oversee data led and focused remarketing and retargeting strategies across all campaigns

• Media attribution reporting in line with portfolio and business requirements.

• Meet business objectives by supporting the designated portfolio media Manager in the recommendation and management of media budgets

• Lead and ensure that post campaign learnings are delivered timeously and extracted for future strategies

• Keep abreast of current trends in marketing by monitoring, identifying, sharing and executing where applicable media trends that contribute towards the fulfilment of business goals and objectives

• Co-management of Strategic Media projects and reporting

• Help drive competitor analysis for Nedbank Group to understand share of voice, share of spend, strategies and trends across competitors

• Keep abreast of new developments in media strategy, business planning and execution

People Specification

Minimum Experience Level

• 5-7 years’ experience in a similar role in performance media working across on performance channels ie. SEM, Paid Search. Programmatic, social etc

• Previous performance and media experience required demonstrating the ability to use marketing analytics and insights to effective integrated campaigns.

• Demonstrable experience with building effective performance marketing strategies with clear ROMI metrics

• Ability to nurture long-term relationships with key media stakeholders (internal and external)

• Analytical thinker with strong performance and research skills

• Natural leader who displays strong decision-making and attention to detail

• Ability to work under pressure and meet deadlines

• Ability to work independently and as part of a team

• Excellent project management, communication, and people skills

• ability to work under pressure

• Relationship building

• Good time management and planning skills

• Proficient in offline and digital media

• Must have industry knowledge including knowledge of agency environment and processes

• Managing high media budgets (>100M)

• Excellent project management, communication, and people skills

• Ability to work comfortably under pressure in a fast-paced and dynamic environment.

• Leadership qualities with good time management and planning skills.

• Proficient in both offline and digital media including Performance Marketing

Essential Qualifications - NQF Level

Bachelor’s degree or diploma in Communications, Media or Marketing (essential)

Preferred Certifications

• Industry certification programmes

• Marketing analytics specific

Memberships and Registrations

Industry or professional body affiliation will be advantageous e.g.

• MASA

• AMASA

• ACA

• IAB

Type of Exposure

• Analysing situations or data that requires an evaluation of multiple factors

• Brainstorming ways of improving a product or situation

• Challenging the status quo with a view to improving the environment or people's understanding

• Communicating standards to others

• Building and maintaining effective relationships with internal and external stakeholders

• Analysing and interpreting quantitative and qualitative data.

• Comparing two or more sets of information.

• Providing professional advice/opinion

• Using different approaches in new work situations

• Drafting reports

Technical / Professional Knowledge

• Relevant regulatory knowledge

• Intermediate-Advanced Google Marketing Platform Experience with a core focus on SA360, DV360, SA360 and Campaign Manager

• Intermediate-Advanced knowledge of Adobe Analytics, Google Analytics, Google MCC, Facebook Business Manager

• Data visualisation tools such Power BI

• Strong leadership and client experience

• Research methodologies

• Principles of financial management

• Principles of project management

• Communication Strategies

• Data analysis

Behavioural Competencies

• Building Partnerships

• Communication

• Customer Focus

• Decision Making

• Initiating Action

• Innovation

• Work Standards

• Quality Orientation

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Job Purpose

To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain.  Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.

Job Responsibilities

• Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.    

• Conduct elicitation and collaboration tasks to obtain information from stakeholders.   

• Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs. 

• Conduct Requirements Life Cycle Management  tasks to manage and maintain requirements and design information from inception to retirement 

• Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.

• Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.    

• Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.    

• Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.    

• Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.    

• Understand all elements of the program and team backlog and align requirements accordingly.    

• Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.    

• Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.    

• Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.    

• Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.

• Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.    

• Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.

• Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.    

• Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.    

• Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.    

• Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.    

• Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.    

• Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.    

• Drive minimum viable thinking, continuous deployment and integration.    

• Ensure early remediation by reducing waste, rework, identify risks, issues.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

IT qualification,  Certificate in BA endorsed by IIBA , Safe Certification 

Preferred Certifications

IIBA endorsed 

Type of Exposure

• Built and managed stakeholder relationships

• Manage internal process

Minimum Experience Level

3 - 6 years

BA experience, Manage multiple IT Projects and exposure to complex  projects, Business exposure, Industry Exposure. 

Technical / Professional Knowledge

• Identifying trends

• Principles of project management

• Research methodology

• Cluster Specific Operational Knowledge

• Information Technology concepts

• Problem solving skills

• BA Body Of Knowledge

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Job Purpose

To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

Job Responsibilities

• Define the scope and estimations for process initiatives

• Proactively plan process deliverables based on relevant project delivery method

• Work with business stakeholders to prioritise process work

• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.

• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques

• Proactively engage with business on strategic initiatives which require process improvement

• Professionally consult with senior stakeholders across clusters.

• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders

• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture

• Define the process end-to-end view (Operating model)

• Understand process improvement & Enterprise Architecture frameworks

• Understand advanced process measurement (tying value chain processes to corporate performance metrics)

• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools

• Ensure successful implementation of processes by evaluating benefit realisation

• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use

• Understand how change management integrates into the overall transformation initiative

• Develop communication plans that will facilitate the planned changes

• Develop mitigation strategies for cross-organizational impacts for process improvement projects

• Ability to use BPM related tools including project planning and tracking

• Understand how BPMS and RPA tools are used for process automation

• Ability to manage the capture of information in the BPM tools and review models for compliance with standards

• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information

• Understand big data concepts and how it will be used for research, customer experience management, and information mining

• Understand current and emerging technology landscape and how it can be used in the BPM context

• Understand all the regulatory and compliance drivers for the business within their customer domain.

• Able to apply Nedbank process methods and practices on process initiatives

• Understand the required risk controls within the risk appetite within their customer domain

Key Resposibilities

• Define the scope and estimations for process initiatives

• Proactively plan process deliverables based on relevant project delivery method

• Build business case to demonstrate business value & calculate ROI for business stakeholders

• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.

• Ensure an understanding of process improvement & Enterprise Architecture frameworks to provide guidance and support

• Ensure automation where possible by  understanding how BPMS and RPA tools are used for process automation

• Apply Nedbank process methods and practices on process initiatives

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

• Added advantage – CBPP, Lean Certifications (e.g. six sigma), TOGAF

Preferred Certifications

• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Type of Exposure

• Achieved transformation and innovation results

• Built and maintained stakeholder relationships

• Completed Reports and Achieved Budgets

• Developed and Implemented Communications Strategy

• Improved transformation and culture

• Manage internal process

• Managed Transformation & Innovation Results

• Managed Relationships

• Managed Self and Team

Minimum Experience Level

• 7 - 10 years

• 3 - 5 years managerial experience

• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Business principles

• Principles of project management

• Relevant regulatory knowledge

• Management information and reporting principles, tools and mechanisms

• Presentation Skills

• System Development Life cycle(SDLC)

• Functions specific policies procedures and systems knowledge

• Modelling-EPC/BPMN/UML

• Process Measurements

• Analysis

• business consulting and facilitation skills

• People Skills

• Client focused process Design

• Process management Principles

• Business consulting and facilitation

Behavioural Competencies

• Decision Making

• Facilitating Change

• Influencing

• Continuous Improvement

• Building Partnerships

• Customer Orientation

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Job Purpose

To work in collaboration with the various teams within GIA as well as the wider risk and security Teams to deliver the annual audit plan thereby providing reasonable assurance to stakeholders that key information and cyber risks are being mitigated through adequate and effective management controls in accordance with Group Internal Audit (GIA) methodology

Job Responsibilities

• Execute Cyber security audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA).

• Provide independent assurance to the Group Audit Committee that business is adequately mitigating key strategic and operational risks.

• Assess and understand business systems, processes, tools, methodologies and templates, within audit scope.

• Identify and assess the design adequacy and operational effectiveness of controls within audit scope.

• Be commercially minded and understand the broader business strategy in auditing approach.

• Manage allocated billable hours in line with Audit plan.

• Act as a trusted business advisor through providing audit insights in line with audit methodology.

• Maintain stakeholder relationships through regular scheduled engagements.

• Build sound professional relationships through addressing client concerns.

• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.

• Partner with stakeholders in providing regular audit progress updates and timeous reporting of key audit findings.

• Ensure client centricity in audit engagements with stakeholders.

• Ensure GIA policies and principles are maintained and applied through the audit process.

• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.

• Ensure continuous improvement of the quality of audits through providing professional insights.

• Prepare quality, relevant and commercially astute assignment and reports.

• Analyse and interrogate client processes, evidence and verbal information independently.

• Apply professional judgement in all audit interactions.

• Apply experience and best practice into audit discussions and work performed.

• Deal with complex verbal and documented information and data in the audit process.

• Support the achievement of the business strategy, objectives and values.

• Stay abreast of developments in field of expertise.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.

• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate responsibility initiatives for the achievement of business strategy

• Seek opportunities to improve business processes, models and systems though agile thinking.

Minimum Experience Level

• 4-5 years Specialist Auditing

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant BCom (Informatics/Information Systems) OR BSC (Computer Science or IT) Degree

• Honours degree advantageous

Essential Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)

• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

• CISSP , CISM or relevant qualifications (this is essential certification )

Preferred Certifications

• CISM or CISSP will be preferable

• Certification in Ethical Hacking (CEH) will be advantageous

• Certified Information Systems Auditor (CISA) will be advantageous

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.

• Conducting quality assurance reviews

• Sharing information in different ways to increase stakeholders understanding

• Building and maintaining effective relationships with internal and external stakeholders

• Auditing

• Interacting with diverse people

• Analysing and interpreting qualitative and quantitative data

• Financial services; preferable banking

• Communicating standards to others

• Consolidate data from various sources and identify/interpret trends

Technical / Professional Knowledge or Exposure

• Technical exposure to infrastructure/network and multi-platform environments in diverse geographic and regulatory environments as required

• Technical knowledge of Project security assurance reviews (pre and post implementation reviews) using Agile practices

• Auditing IT general controls (such as DR, backups, physical access / data centres, change management)

• Auditing Infrastructure environments: Hypervisor/ Virtual machines, virtual network and virtual storage Virtual machines, Network devices (firewalls, routers, switches, etc), Operating systems, Database & Endpoint Devices

• Auditing experience of application security or web services, web or mobile applications, digital platforms, remote working

• Infrastructure hardening reviews: Internal & external vulnerability & patch management, penetration testing/ assessments

• Third party cyber security risk assessments or reviews

• Cyber security awareness assessments or reviews

• Information Security: Data Privacy & Data Leakage Prevention 

• Cyber resilience, Business Impact Assessments, Disaster Recovery

• Cyber security exposure to new and emerging technologies: Cloud Computing, Artificial Intelligence (AI), Robotics, Machine Learning, APIs

• Exposure to Cyber Security Standards/Frameworks: ISO 27001/2, CRRMF, NIST, ISF, COBIT, CIS, OWASP, etc

• Cyber security incident reviews: Identification, Protection, Detection, Response, Recovery Processes

• Financial Services experience (preferable)

Behavioural Competencies

• Managing Work

• Monitoring Information

• Building Partnerships

• Quality Orientation

• Continuous Improvement

• Work Standards

• Courage

• Adaptability