Applications Technical Support Specialist - BSTD at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Execute periodic system maintenance in accordance with the set procedures to ensure the reliability and availability of systems.
• Support the 1FinSurv applications by monitoring the underlying environments, such as databases and application servers, to ensure capacity management, systems availability and optimal performance.
• Maintain the 1FinSurv applications by applying corrective measures, for example, patches, upgrades and bug fixes.
• Provide second-line support by troubleshooting and investigating incidents reported by 1FinSurv users to ensure business continuity.
• Review the application code to ensure control is maintained.
• Conduct unit testing for the solution to ensure its quality.
• Deploy application upgrades, enhancements and fixes in accordance with the set deployment procedures.
• Monitor system and integration components to ensure the continuous flow of transactions.
• Apply system and application security patches to prevent and resolve application vulnerabilities.
• Participate in business continuity planning (BCP) and information technology service continuity management (ITSCM) exercises.
• Adhere to change-control processes in the implementation of system changes.

Qualifications

Job requirements

To be considered for this position, candidates must have:

• at least a National Diploma (NQF level 6) in information and communications technology (ICT) or an equivalent qualification in a related field; and
• at least two to five years’ experience in an ICT applications support environment.

Additional requirements include:

knowledge and skill in:

• industry, organisational and business awareness;
• quality assurance;
• continuous improvement;
• continual learning and professional development;
• applications support and maintenance;

systems specialisation;

• information technology (IT) governance, risk and compliance; and
• Linux/Unix;
• working knowledge of the JBoss application server, Java development and JavaScript;
• knowledge of C# development; and
• working knowledge of Apache, F5 load balancer and XML.